Holiday Inn Alpensia Pyeongchang Suites, an IHG Hotel - asiakasarvostelut

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Arvostelut: Holiday Inn Alpensia Pyeongchang Suites, an IHG Hotel

Holiday Inn Alpensia Pyeongchang Suites, an IHG Hotel

225-3 Yongsan-Ri, Daegwallyeong, Pyeongchang, Gangwon

8,6

Loistava

8,2/10

Siisteys

8,4/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

8/10 Hyvä

Klemetti Näkkäläjärvi, Enontekiö

19.10.2014

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus

Loistava sijainti

Muuten aivan loistava, mutta sänkyjen puuttuminen oli todellinen puute.

Sang Ho Lee vastasi 3.1.2015

Dear Guest Warm Greetings from Holiday Inn & Suite Pyeongchang! Thank you for taking the time to convey your comments regarding your recent experience with us. We are much appreciating with your feedback regarding the bed condition. we will try constantly to improve our service quality for guests’ satisfaction. Thank you for your comment once again, and we look forward to welcoming you back to Holiday Inn & Suite Pyeongchang in the nearest future. With best regards, Front Office Manager, Sang Ho Lee

2/10 Hirveä

Chong

Matkusti perheen kanssa

28.2.2024

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus

we felt cheated and like living in hell .

me and my family had a very very bad experience, we booked two queen beds but only given one queen bed for 3 adults and 2 children. 3 other family members had to sleep on the floor with an inch thick matress.We asked them to change to another room with 2 queen beds as booked, we were told that they never have room with two queenbeds.We have to drag 4 big luggage and 4 small luggage by ourselves in the slippery snow ground with two young travellers. My daughter and her two young children age 4 & 7 was falling ill due to sleeping on an uncomfortable thin matress in a (-7degrees Celsius) temperature, suffering from sleepness night. no one come in to clean the rubbish., we have to clear the rubbish bin upon check out if not we have pay a heavy fine. upon checking out i was talking to the manager (Mr Kwan Yong Sam ) about the situation of our stay and our experience, he shows no mercy and refused to listen and said that Hotels.com booked for us a deluxe room with only one bed for 3 adutls only., i showed him the printed confirmation of 2 queen beds he said it means to bed rooms not 2 queen beds, he refused to understand and not interested to read or understand. He kept twisting his words to protect himselves. His was very rude and he spoke loudly and he was shouting at me. I have been in the travel industry for 25 years and this is the 1st time i lost my cool and he crated a scene and cause embarasement. Mr Kwan told me that this is Hotles.com mistake. Can some one explain.

an inch thick matress, is more like comforter

a small pillow that could hardly hold a head.

.my grand daughter was sick and vomited on the matress, they wanted to charge us 15000 won for per matress.

Yöpyi 3 yötä helmikuussa 2024

10/10 Loistava

mansuck

Matkusti perheen kanssa

27.2.2024

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus

Yöpyi 2 yötä helmikuussa 2024