Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Beautiful property with excellent views, the management at Goodstays let the team though. The good: - Great views of Shotover River and Coronet Peak - Remote-feeling location but only 5 mins from Frankton and 10 mins from Queenstown - Well-designed quite modern house - Spacious, great for families - Good dishwasher and laundry facilities - Great kitchen which was well stocked for cooking - Sky TV, with some kids toys, kids DVDs and books/magazines The bad: - We ran out of hot water on the last night of our stay. Called the property manager who was not very pleasant and quite rude, and told me "this is all in your compendium" (which it isn't, there is nothing in the compendium about hot water!). Told me on 1st call that it was gas hot water on bottles, and I needed to change to the 2nd bottle. Called him back as unable to rectify, he told me he wasn't sending anyone out, and to pour some "hot water" on the tap valve to help open it. When this didn't work and I realised both gas bottles were completely empty, I tried to call back, the phone had been put off the hook (unable to get through) so called the emergency assistance number (which was the same person!) - he was quite rude and said he had "already spoken to me twice about this tonight" and why was I ringing. I explained both gas bottles were empty, it was clear no-one had checked them recently, so he told me to hook up the gas bottle from the BBQ, which also ran out promptly within 3 minutes of hot water! No follow-up call at all, lucky it was our last night as no hot water in Queenstown in winter is not fun! - Also Goodstays in general seemed a bit over the top. Only allowed to fill two garbage bags for our 7-night stay in a family 3 bedroom house, otherwise charged extra fees! Also asked for late check-out, informed we could check out 2 hours later for $80 + GST!! I've never come across such treatment for guests, particularly when paying this much per night.