You`ll love spending time at this tastefully decorated, sunny home nestled in the popular suburb of Fernhill. Peaceful and quiet yet only a short drive to the vibrant town centre and famous lakefront. There`s a well equipped kitchen to make meal prep a breeze and your home-away-from home necessities such as a washer and dryer are provided. Relaxing in the spacious living area or on the deck, your Queenstown holiday will be even more memorable when you`re staying in this lovely home.
🌲 Tranquil hillside setting amongst the trees
🚗💨 Just 5 minutes drive to Queenstown lakefront
🛏️🛏️ Two comfy queen beds
🛏️ One single bed
🖥️ Workspace with monitor
🧺 Washer & dryer
☀️🏞️ Sunny deck with alpine views
Guests will have exclusive access to the house, its amenities and, of course, the views at no extra cost. Please note that the wood fire is not to be used. All our properties are self-check-in.
👉VERIFICATION 👈
Before you arrive you will be asked to complete guest verification through third-party provider Truvi. This is done to ensure we are keeping up-to-date with short-term rental regulations as well as providing both our guests and our properties with extra protection. Truvi will contact you via email and/or text to complete the verification. Please do so prior to arriving at the property to enable a quick and easy check-in process.Please note that in the event of any damages during your stay, our incident resolution partner, Truvi, may reach out to contact you and assist with the resolution process.
Short-Term Rental Agreement
As this agreement is for the provision of temporary or holiday short-term accommodation it is not a residential tenancy agreement . As such the Residential Tenancies Act does not apply to this rental period.
Guest Verification
This clause does not apply for bookings made on AirBnB. Before you arrive you will be asked to complete guest verification through third-party provider Truvi. This is done to ensure we are keeping up-to-date with short-term rental regulations as well as providing both our guests and our properties with extra protection. Truvi will contact you via email and/or text to complete the verification. Please do so prior to arriving at the property to enable a quick and easy check-in process.Please note that in the event of any damages during your stay, our incident resolution partner, Truvi, may reach out to contact you and assist with the resolution process.
Guest’s Obligations
The guest shall be responsible for the property during the guest’s stay. This responsibility includes: taking reasonable care of the property; reporting any damages during the guests stay and leaving the property at the end of stay with all utensils, fixtures, fittings and equipment on, in or about the property in a clean and tidy condition. The guest must not remove anything from the property and all furniture returned to the place in which it was found on arrival.
We understand that breakages and accidents do happen. We won’t ‘sweat the small stuff’ such as the odd piece of glassware, dinnerware or fair wear and tear. However the guest shall be liable for any breakages or damage caused to the property or any part thereof, or any chattels therein that may occur during the guest’s stay that is negligent or malicious. We ask that guests report any damage to us when it happens.
The guest is responsible for making sure that there is no use of illegal substances or conduct of illegal activities at the property and/or any activities that could invalidate the insurance policy, as they are strictly prohibited.
No caravans, tents or other accommodation will be placed at the property without written permission from the property manager.
The guest shall not cause or threaten to cause serious damage to the premises, or endanger or threaten to endanger people or property or cause or threaten to cause a serious breach of peace, privacy and comfort to the neighbours. The guest shall not disturb the quiet and enjoyment of neighbours or any other condition imposed herein.
Number of Guests
The guest agrees that the total number of guests shall not exceed the number specified when the booking was made, unless written approval is obtained. If the guest shall exceed the permitted numbers, Elevate Property Management may at their sole discretion terminate the guest`s stay on 6 hours written notice. The guest agrees not to assign or sublet the premises to any other person or persons.
Events or Parties
The guest agrees to not hold any events or parties on the premises without written agreement.
Checkin
Unless otherwise stated or agreed upon with Elevate Property Management, check in is 3pm.
Checkout
Unless otherwise stated or agreed upon with Elevate Property Management, checkout is 10 am. Due to a tight schedule for our cleaners, unapproved late checkout will result in a surcharge of $60 + GST per hour or part thereof.
No Noise Policy
No loud noise, music or other disturbances are permitted between 10:00 pm and 7:00 am inside or around the premises.
Smoking
There is no smoking permitted inside or outside of the property, unless otherwise stated. If tobacco odour is noted additional cleaning fees will apply to remove it.
Cooking Smells
Guests are to be mindful of cooking strong smelling foods. If cooking/food odours are evident after checkout and do not disappear after normal airing and cleaning of the property, any costs involved in odour removal will be charged to the guest.
Lost Keys
The guest will be charged the cost of replacement of lost keys plus an admin fee.
Locked Out
If the guest gets locked out of the home, the guest is liable to pay a $200 call out fee. Elevate Property Management cannot be held responsible for letting guests into the house after hours if they have locked themselves out (between the hours of 10:00 pm and 7:00 am).
Cleaning & Linen
The guest agrees to keep the premises reasonably clean and tidy. Should the guest fail to leave the premises in a reasonable condition on vacating, then Elevate Property Management shall arrange for cleaning/repairs and deduct the cost from the credit card. The guest agrees to pay the standard replacement cost of chattels.
We employ professional cleaning and laundry services. A cleaning fee is included in your total booking amount and covers cleaning and laundry services, however the home should be left in a reasonably tidy condition after your stay. Should the home be excessively messy or dirty (eg dirty dishes left behind, excessive rubbish, stains etc) additional charges will apply at the rate of $60 + GST per hour.
If you require cleaning during your stay this may be scheduled for an additional charge.
We provided commercially laundered linen. This includes bed sheets, pillow cases, bath towels, bath mats, hand towels and tea towels. Extra linen can be provided at an extra cost.
Beach or spa towels are not provided (unless specifically stated on the property listing) and guests should bring these with them.
Lost Nights
You accept that you will be charged the full nightly rate for any nights that are left empty after your reservation resulting from you not returning all of the keys provided by us to the property as requested after your checkout or resulting from any damages caused during your stay.
Pets
Some of our properties are pet friendly and advertised as such. In all other cases, no pets are permitted at the premises.If unauthorised animals are found on the property, a $500 penalty fee will be charged, and you will be evicted with the forfeiture of all prepaid accommodation charges.
Liability Generally
The guests all hereby agree that they are both jointly and severally liable to Elevate Property Management for any debt due to Elevate Property Management and for the performance of any covenants and for any damage or loss which can be claimed against any guest. The guests agree to notify Elevate Property Management immediately of any need for repairs.
Cancellations and Refunds
Cancellation fees and/or refunds resulting from cancellations will apply according to the cancellation rules set out on the booking source website at the time the reservation was made.
Eviction Prior to Check-Out Date
The guests can be evicted from the property at any time without notice if they do not comply with the Terms and Conditions of this Rental Agreement during their stay.
Lost Property
Any lost property retrieved can be returned by mail/courier to you for a minimum fee of $30+GST plus postage and packaging. The property manager takes no responsibility for the return of lost property.
Call Out
In the event that guest(s) set off security alarms, damages/misuses appliances or electronics, the guest will be responsible for call-out fees. The call-out fee will be charged either by way of the security deposit or to the credit card used to pay for the accommodation.
Travel Insurance
Because unexpected events can impact your travel plans, we strongly recommend that you protect your holiday investment by purchasing travel insurance.
Debt Collection
If we are not able to recover the cost of any expenses from you, then we will pass on the debt to our debt recovery agency partner. This may result in additional fees for you.
Property Owner Cancellations
Elevate Property Management acknowledges that the property owner may cancel the booking at his/her discretion at any time, should this situation arise all monies paid will be refunded to the guest. If the property owner cancels the booking, the property manager will make their best efforts to find another suitable property for the guest. The property manager is in no way liable to provide accommodation nor is it obligated to find the guest another property. No further compensation will be offered.
Liabilities
We do not accept any responsibility or liability for acts of omission of third parties that may prevent or disrupt a guest’s booking. The information and descriptions supplied here are believed
