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Arvostelut: Omni Rancho Las Palmas Resort & Spa

4 out of 5
Omni Rancho Las Palmas Resort & Spa
41-000 Bob Hope Dr., Rancho Mirage, CA

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 598 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 195 kautta 1000 arvostelua" "
Arvosana 6 - OK. 96 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 66 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 45 kautta 1000 arvostelua" "

8,6/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

8,2/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Shaimaa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Matthew, Devore

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Jade

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing me & my family will be back in a few weeks
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

Savy

Matkusti pienten lasten kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was my second time staying at this property. Took my family during spring break. Property is nice and well maintained. Great place for family and pool fun. However, I was disappointed with the housekeeping. I had to make multiple requests for having my room cleaned. It did not get cleaned on the second day even though I had made a call twice and left both times for housekeeping to clean my room. On the third day, had to ask 2 more times until it finally got cleaned. I was very frustrated on this basic service, especially with a family of 4 staying in a room. Perhaps they do not have enough staff to keep up with the spreak break crowd. But for the premium price I am paying during this time, I should at least get basic house keeping services.
Yöpyi 3 yötä maaliskuussa 2024

4/10 Huono

Shruti Bala

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
The resort was too big and you needed ride to other parts of the resort. The splash park was broken. The arcade games were. Not too many eating option on the resort. The food in pool area was really poor quality.
Yöpyi 5 yötä toukokuussa 2024

10/10 Loistava

Aaron, Los Angeles

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Karen, San diego

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Kandice

Matkusti perheen kanssa
Hyvää: Siisteys
Not enough people attending at the pool area. More servers then people taking orders.
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

candice

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great visit!
Yöpyi 3 yötä huhtikuussa 2024

6/10 OK

Neena

Matkusti lemmikkien kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
The grounds are gorgeous and extremely quiet. There are a host of pools to lounge in and the pool with the main bar has music and good pool food. I would say the biggest issues I had were: the bathroom was older than I hoped for given the cost of the property, the pools had a lot of large and small bugs in it (which was not cleaned regularly), the staff was mediocre and my arrival was not welcoming and was slightly rude. Also the largest issue I had was with the AC ventilation was making large noises at night and I was unable to sleep. The front desk did refund me for the resort fee for that night and moved me to a different room, but the cost for the day/night is 330.00 so it still did not feel like the right value for the price. The last thing I will point out and if you want a good coffee, the cafe does not know how to make drinks which can be frustrating given that you would have to leave the property to get a proper coffee.
Yöpyi 3 yötä huhtikuussa 2024

10/10 Loistava

David

Yöpyi 3 yötä huhtikuussa 2024

8/10 Hyvä

Chris

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä huhtikuussa 2024

6/10 OK

Katie

Yöpyi 3 yötä huhtikuussa 2024

10/10 Loistava

Ichiro, San Juan Capistrano

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great place to chill.
Yöpyi 2 yötä huhtikuussa 2024

4/10 Huono

Anthony

Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Food and drinks took nearly three hours at the pool. Food in the restaurant took about 90 minutes and came out at all different times. Pool was great service was terrible.
Yöpyi 2 yötä huhtikuussa 2024

10/10 Loistava

arkel

Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Monica

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Our experience at the Omni was amazing. All of the staff was super friendly, especially the lifeguards to my son with special needs. They have live music on Friday and Saturdays and let my son play a drum session with them the singer Tish is amazing. Very fun for the kids. Lazy river, splash pad and free ice cream can’t beat that!
Yöpyi 2 yötä huhtikuussa 2024

10/10 Loistava

Jordan

Yöpyi 2 yötä huhtikuussa 2024

10/10 Loistava

Arlet

Matkusti lemmikkien kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent resort
Yöpyi 2 yötä huhtikuussa 2024

6/10 OK

Ryan

Hyvää: Siisteys ja henkilökunta ja palvelu
Clean property grounds
Yöpyi 2 yötä huhtikuussa 2024

10/10 Loistava

Wesley, Long Beach

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great for families, my kids love this place!
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

ERIC

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Liked the lazy river
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Xavier

Yöpyi 2 yötä huhtikuussa 2024

10/10 Loistava

Mary

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
We had a nice, quiet stay.
Yöpyi 1 yön helmikuussa 2024

8/10 Hyvä

Laura

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Property had lots of great amenities that you pay for in the resort fees, like pools, hot tubs, lots of dining options. Very family friendly which we liked and felt super safe and walking distance to lots of restaurants. The room could have been a bit cleaner (finger print marks on the doors, floors in bathroom could use a good scrub). The restaurant there gets very busy on the patio. Apparently to sit outside you need to make reservations even though we are hotel guests. No one told us this major point at check-in. My biggest issue was that they put us on a second level floor facing the pool which was noisy. We specifically booked an accessible room on the first floor with a Vista View. We needed this as we have a four month old baby and they have no elevators there so it’s a lot of stuff and a baby to lug up and down. They moved us to our vista view room but on the second level, stating they had no first level rooms left, even though this is what I booked and have proof of through Expedia. The systems were all down due to a cyber attack, so check in took 30 minutes and we only got one room key which was super inconvenient for our family. They waived one night of resort fees, but to me that was not sufficient considering the major inconveniences we experienced. For roughly $800 CAD a night, we expected better from this resort.
Yöpyi 4 yötä huhtikuussa 2024

10/10 Loistava

Holly

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
great for families, looking forward to coming back
Yöpyi 2 yötä huhtikuussa 2024

8/10 Hyvä

Mimi

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing staff! Everyone was incredibly friendly and kind. Only complaint was our tv never worked. The nicest man tried to fix it but he couldn’t. Hotel took the resort fees off my bill.
Yöpyi 2 yötä huhtikuussa 2024

6/10 OK

Gwendolyn

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
It was so crowded at the pools that we had to rush over very early to reserve lounge chairs, otherwise, there would be no place to sit with our children. There was no relaxing and sleeping in on our vacation due to that. Only one restaurant made it difficult to secure dinner reservations so we had to leave the resort a few times. The staff was very kind and helpful.
Yöpyi 5 yötä maaliskuussa 2024

4/10 Huono

Neha

Huonoa: Henkilökunta ja palvelu
Their system was down due to hack and very poor services because of that. Rude and inconsiderate people at the pool shop. I am double charged for some charges since everything is manual. Vacation turned into a hassle. Hopefully the double charges get resolved and they can do things in an honest way.
Yöpyi 3 yötä huhtikuussa 2024

10/10 Loistava

Marie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very family friendly. The multiple pools was such a hit and the kids had a blast. The only downside that we didn't know about is how quick the chairs were filled (there's a line by 8:30 am and the pools open at 9). One day, we got there at noon and had a hard time finding a spot. We will be back and plan better this time around. Highly recommend especially if you have young kids.
Yöpyi 2 yötä huhtikuussa 2024

4/10 Huono

Conor

Yöpyi 2 yötä huhtikuussa 2024

8/10 Hyvä

Cindy

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Just came back from overall a very nice stay at the Omni Resort. Extremely kid/family friendly- we thoroughly enjoy the ease of the lazy river and the multiple pool options and flexible hours of the pool and the gym facilities. The movie night option in the pool area is such a cute idea. The “beach” area did seem a bit tired and could use an update or at least more sand. Our room was conveniently located and spacious enough for two toddlers. The Palms Cafe offered a variety of food options that were quite tasty. I especially love the avocado toast. The main restaurant Bluember was also surprisingly delicious and a nice outdoor patio ambiance. My main complaints would be the lack of attention to detail with housekeeping as we stayed for four nights and by the third day we had to request for more toilet paper (not even a spare in the bathroom) and had to ask for a second mini lotion bottle and for the body wash bottle to be refilled etc. Upon initial check in we were told due to recent security breech, only one key per room which ended up being quite an inconvenience. We were told the resort fee would be waived but at check out we were informed this would be for just one night which seems to be a shame and a missed opportunity especially given we stayed for so many nights. We have no major complaints except for the cost per night and higher end resort, we expected just a bit “more”. We are excited to visit Palm Springs again although not sure yet if it will be somewhere else.
Yöpyi 4 yötä huhtikuussa 2024

8/10 Hyvä

Laura

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Property was a bit dated and the area around pool was not serviced lots of rubbish and dumped towels. Staff were pleasant and helpful. Good for families with young children.
Yöpyi 1 yön huhtikuussa 2024

6/10 OK

Daniel

Matkusti pienten lasten kanssa
This hotel and property is good. But nothing about it is great. Rooms are older. And walls thin so can hear neighbors conversations, tv, music, etc. While we knew we were staying during a busy week (spring break) we didn’t realize how busy it would be. Lines for the pool formed 1hr before pool doors opened. People would rush in with handfuls of towels trying to save as many beach chairs as possible. Also the line at their coffee cafe each morning was very long. They need multiple cafes for a property this size. We paid for self park however there were multiple times the spots in front of our building were completely full. It didn’t help that staff parked their golf carts in spots too. Staff is friendly. And keep the property clean but you see them out with carts and everywhere all the time. The pools are good. Obviously why families love this place. Pool service is pretty quick. Again, came on a busy week but overall the place is good. Not great.
Yöpyi 4 yötä maaliskuussa 2024

8/10 Hyvä

Tyra

Yöpyi 3 yötä maaliskuussa 2024

2/10 Hirveä

Michael

Matkusti perheen kanssa
Long line check in. No chairs at any pool for us
Yöpyi 1 yön huhtikuussa 2024

6/10 OK

Suren

Hyvää: Siisteys ja henkilökunta ja palvelu
Property needs an upgrade. It is just old and used & abused.
Yöpyi 3 yötä maaliskuussa 2024

2/10 Hirveä

Satoshi

Matkusti ryhmän kanssa, Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
It was our fist time staying this resort, but our stay was not amazing at all. We stayed two nights during the Easter weekend and it was over $1,500 for a two queen bed room. The whole point we booked this hotel was that we wanted to enjoy our stay with our friend family who is also traveling to Palm Springs. We were supposed to get an adjoining room with our friends (family with a child) that we were traveling with. We submitted a request months ago in the notes in the Expedia system, and called the hotel directly to make sure we get an adjoining room. They confirmed we get an adjoining room over the phone and when we checked in. However, they did not put us in an adjoining room. They just put us in the same building. More than that, there was a super loud family with 3 kids whose parents shouting all the time. Because of this issue, our friend family needed to move from the original room to a very far different room. So, we were completely separated and were not able to communicate or meet each other easily. Their entire computer system was down during our stay there which was very inconvenient. We were given only one room key card and had to write our entire credit card number including the security code on a piece of paper. It is very dangerous for security issues. They said that the issue would be fixed in a day which never happened. We will never come back to this hotel again.

6/10 OK

Kenny Chuck Ling

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
Their entire computer system was down during our stay there which was super inconvenient. We were given only one room key card and had to write our entire credit card number including the security code on a piece of paper which is very dangerous for security issues. I heard trust the entire hotel chain had been hacked which was why their system was down. So writing all our credit card numbers on a piece of paper is just as bad as getting hacked. They said that the issue would be fixed in a day which never happened. The staff was not well trained at all and we spent so long at the front desk where they tried to figure out the right protocol or process right in front of the customer. This is supposed to be a 5 star resort and it did not feel like it. The rooms were old, dated and not very clean. We were supposed to get an adjoining room with our friends (family with a child) that we were traveling with. We had submitted a request months ago in the notes in the Expedia system. However, they did not put us in an adjoining room. Instead there was a super loud family with 3 kids who were screaming and jumping around while the parents egged them on. It was a terrible experience as we could hear everything. My wife called the front desk to ask them to change our room. At least the hotel staff understood and changed us to a quieter room. This was our second time staying here. This time the stay was very underwhelming and disappointing.
Yöpyi 2 yötä maaliskuussa 2024

10/10 Loistava

Chelsea

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We loved this place! Incredible for kids. Amazing views. Fun things to do. Clean rooms, pools, and grounds were very well cared for. We said we would definitely be back!
Yöpyi 4 yötä maaliskuussa 2024

10/10 Loistava

Andrea

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä maaliskuussa 2024

10/10 Loistava

Carol

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The grounds on the property was immaculate. All the staff were super friendly and helpful!
Yöpyi 4 yötä maaliskuussa 2024

10/10 Loistava

lizette

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
I’m glad I chose this resort so I have two kids. It’s definitely kids friendly.
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Laila

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
So fun ! Good food and great pool area for kids
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Ellen

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was very nice and I would certainly stay there again. The only criticism is that the carpet of the room wasn't really clean--needed to be thoroughly vacuumed and maybe steamed-cleaned. (Room 1528)
Yöpyi 3 yötä helmikuussa 2024

10/10 Loistava

Oren

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great hotel
Yöpyi 3 yötä tammikuussa 2024

4/10 Huono

Lilian P

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Room very dusty, l could see the dust particles under the sunlight, couldn’t sleep at night because we had a hard time breathing
Yöpyi 1 yön helmikuussa 2024

2/10 Hirveä

Lori

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu
Charged me twice for our room.
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Zhina, Cleveland Heights

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Daniella supervisor at the front desk was SUPER helpful - we had a problem with our room and she immediately addressed it… Hotel is family friendly and staff are so friendly and helpful. Rooms are a bit outdated but over all a very nice environment to spend time and relax.
Yöpyi 2 yötä helmikuussa 2024

10/10 Loistava

manuel

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Every person who works there are so nice we feel welcome thank you God Bless you
Yöpyi 1 yön helmikuussa 2024