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Arvostelut: Super 8 by Wyndham Rapid City

2 out of 5
Super 8 by Wyndham Rapid City
620 Howard St, Rapid City, SD

Arvostelut

6,6
Arvosana 10 - Loistava. 243 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 269 kautta 1000 arvostelua" "
Arvosana 6 - OK. 190 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 139 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 159 kautta 1000 arvostelua" "

7,0/10

Siisteys

7,4/10

Henkilökunta ja palvelu

5,6/10

Palvelut/mukavuudet

6,4/10

Majoituspaikan kunto ja tilat

6,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Zhaolin

Hyvää: Siisteys
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Senora

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved that it was quiet.
Yöpyi 1 yön toukokuussa 2024
management vastasi 10.5.2024
We are happy to hear you had a good stay. Thank you for your feedback.

6/10 OK

Delacina

Hyvää: Henkilökunta ja palvelu
Yöpyi 2 yötä toukokuussa 2024
~Team Super 8 vastasi 5.5.2024
Thank you for your review. We work hard each day to ensure we are giving a great product at an affordable price. I apologize it was not to your standards. We are working hard with our team to ensure each and every guest leaves smiling. Please come back again and see what a great job we can do.

2/10 Hirveä

Brian

Huonoa: Palvelut/mukavuudet
Horrible experience. Will never go back. After a 16 hour drive I arrived to check in. The woman behind the counter took 10 minutes and multiple phone calls to even get logged in. I was there for 40 minutes. Never did get the room I paid for. What a dump. I left and went down the road to the Econo lodge and was in my room in less than 10 minutes. This super 8 was a disgrace to super 8s all over the country. Will never go back.
Yöpyi 1 yön huhtikuussa 2024
management vastasi 2.5.2024
We sorry that you didn't stay with us. Thank you for your feedback.

6/10 OK

David

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
management vastasi 25.4.2024
We are glad to see you had a good experience with us. Thank you for your feedback.

2/10 Hirveä

Jeffrey

Yöpyi 1 yön huhtikuussa 2024
management vastasi 29.4.2024
We are sorry you were unhappy- we'll work to fix the issues you experienced. thank you for letting us know.

2/10 Hirveä

Simon, Flandreau

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
El desayuno es muy pobre y no hay limpieza al cuarto si te quedas mas de un dia
Yöpyi 2 yötä maaliskuussa 2024
management vastasi 20.3.2024
We do apologize for breakfast due to the increase in sickness. We are taking the extra precautions for breakfast. We do value your feedback, Thank you.

4/10 Huono

Betsy

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I expected a typical motel, but this was nothing like the pictures they use online. The rooms were dirty at best. Carpets were beyond stained, rooms and hallways. Both mine and my parents room smelled like they converted an old smoking room to a non smoking room- smelled terrible. There were only 2 outlets in the room and those were occupied by lamps or the tv- so the phone and alarm clocks couldn’t really be plugged in. The phone didn’t even work. Didnt have toilet paper in our room upon checking in. Their “included breakfast” was a sack lunch with an Apple, nature valley bar, milk and 2 tiny little muffins- again not what was advertised. The decorative blankets they lay on the foot of the beds had some kind of dried white residue, maybe like detergent that wasn’t totally washed out? I didn’t want to figure it out and unfortunately there were no other affordable rooms that weekend so we were stuck.
Yöpyi 2 yötä maaliskuussa 2024
management vastasi 20.3.2024
We are sorry you had a unhappy experience with your stay with us. Please rest assure we value your feedback, and we will work to better the experience. Thank you!

4/10 Huono

Mary

Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was missing bath towels , soap, trash can, lamps by the bed. The TV volume and channel changing didn’t work. The desk staff indicated they were aware of the missing items and were apologetic. The soap and trash cans were not available. Substituted shampoo for soap.
Yöpyi 1 yön maaliskuussa 2024
management vastasi 17.3.2024
We're sorry you were unhappy. Please now we will work hard to fix the issues that you experienced. Thank you for your feedback.

10/10 Loistava

Ginny

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
management vastasi 20.3.2024
We are glad you had a good stay with us. Thank you for your feedback.

10/10 Loistava

Kenneth

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was all just awesome
Yöpyi 1 yön helmikuussa 2024
management vastasi 17.3.2024
We are glad you had a good stay with us. Thank you for your feedback.

8/10 Hyvä

Nancy

Matkusti perheen kanssa
Breakfast was a “sack breakfast “. There was coffee available in the lobby 24 hours since there was no coffee in the room. Refrigerator and microwave in room.
Yöpyi 1 yön helmikuussa 2024
manager vastasi 11.2.2024
We are happy to hear you had a good experience with us. We value your feedback and thank you!

2/10 Hirveä

Moise

Yöpyi 1 yön helmikuussa 2024
manager vastasi 11.2.2024
We are sorry your stay was not good. We value your feedback and Thank you.

2/10 Hirveä

Le Ann

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Room was cold the air conditioner/heater had towels stuffed in the frame to keep the cold air coming in dirty noisy just a awful place to stay no coffee maker in room no breakfast
Yöpyi 2 yötä helmikuussa 2024
manager vastasi 11.2.2024
We sorry that your stay was not good. We are working improvements. We do value your feedback and thank you!

4/10 Huono

LaVon

Matkusti perheen kanssa, Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
There were no instructions on how to use the heater. The man from the front desk came to help, and it took him about 5 minutes to figure it out.
Yöpyi 1 yön tammikuussa 2024
management vastasi 1.2.2024
We sorry that you didn't have a good stay. We are an older property and are working on getting updates. I am glad to hear front agent did assist you in getting the heat working, not all the rooms are the same. We do value our guest feedback and thank you.

2/10 Hirveä

Markus

Yöpyi 1 yön tammikuussa 2024
mana vastasi 30.1.2024
We are sorry to hear you didn't have good experience. Please rest assure we are making a lot of positive changes. We value our guest feedback.

2/10 Hirveä

Connie

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Didn't accept prepaid debit card
Yöpyi 1 yön tammikuussa 2024
management vastasi 1.2.2024
Due to our policies, we don't take prepaid cards or cash. I am sorry the inconvenience this may have caused. We do value our guest feedback and thank you.

2/10 Hirveä

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Not safe for single women
The ratings lie. This place seems to service indigencents and drug addicts and felt downright unsafe. Check-in was fine, and the young man was very nice, but when I went around to the door, he directed me to, a man was hanging around outside and came through the door as I unlocked it with my bags. He met up with another man and went down to his room. It seemed very sketchy. I walked into my room and it smelled awful the bedding was clean, the floors and mattress were an ill repair When I opened the toilet, there was a fled piece of toilet paper floating in the water. Very gross to see someone else’s 💩 stain. I was in a handicap, accommodating room, and one of the bars was pulled off the wall. The heater did not work and the room was freezing. Sheets were clean and there was no sign of bugs, but I could hear the people next-door in their toilet. When I was checking out, the clerk was berating, a man who had snuck in another party for the evening. Clearly, this man was also a “special “guest. I’m under the impression that this super eight has a contract with the city for unhoused persons. I’m OK with that, but when I’m not OK with is the drug use, the smoking, and generally just feeling abilities, and being concerned that my car would be broken into. I do not recommend this facility.
Yöpyi 1 yön joulukuussa 2023
Chris vastasi 30.12.2023
I do apologize for the unsatisfactory stay with us. We do value your feedback and we are making some changes.

2/10 Hirveä

Thomas

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu ja huoneen mukavuus
Not a great stay.
Didn't get a handicap room. Was put on, the second floor? The bathroom, toilet was a small one. Set down, & it was hard getting back up. Ran out of bathroom tissue? Called, the front desk. They told us, they didn't have any at all. In there building? It wasn't a great stay.
Yöpyi 2 yötä joulukuussa 2023
Chris vastasi 30.12.2023
We sorry to hear you didn't have a good experience. We do value your feedback and we are working on these issues.

10/10 Loistava

michael

Yöpyi 1 yön joulukuussa 2023
Chris vastasi 30.12.2023
We are glad see you had a good stay with us. Thank you for your feedback.

10/10 Loistava

mark

Liikematkailija
Hyvää: Siisteys ja palvelut/mukavuudet
N/A
Yöpyi 3 yötä lokakuussa 2023
Chris vastasi 30.12.2023
We are happy to hear you had a good stay. Thank you for your feedback.

10/10 Loistava

Jason

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä joulukuussa 2023
Chris vastasi 30.12.2023
We are happy to hear you had a good stay. Thank you for your feedback.

2/10 Hirveä

Jason

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Chris vastasi 30.12.2023
We sorry to hear you didn't have a good experience. We do value your feedback and we are working on these issues.

6/10 OK

Melissa

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Chris vastasi 30.12.2023
We are sorry hear you didn't have a good stay. We value our guest feedback.

10/10 Loistava

Lashayne

Yöpyi 2 yötä marraskuussa 2023
Chris vastasi 30.12.2023
We are happy to hear you had a good stay. Thank you for your feedback.

8/10 Hyvä

Alvin

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys
It was good for what we needed
Yöpyi 2 yötä marraskuussa 2023
Chris vastasi 14.11.2023
We are happy to hear you had a good experience. Thank you for your feedback.

10/10 Loistava

Kara

Yöpyi 1 yön marraskuussa 2023
Chris vastasi 30.12.2023
We are happy to hear you had a good stay. Thank you for your feedback.

2/10 Hirveä

Stephanie

Yöpyi 1 yön marraskuussa 2023
Chris vastasi 14.11.2023
We sorry to hear did not have a good stay. We value your feedback.

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2023
~Team Days Inn vastasi 31.10.2023
Thank you, thank you. Please come see us again.

2/10 Hirveä

Jarrod

Never made it in the room because I was asked for a $150 deposit. I understand that the money would be returned to me if there were no damages, but not everyone can afford to just give up $150 like that. Nobody goes into a Super 8 expecting a luxury hotel so there is no reason why I should be expected to pay like it is one. Chrissy at the front desk was extremely rude and had a terrible attitude with me and the people in front of me in line.
Yöpyi 1 yön lokakuussa 2023
~Team Days Inn vastasi 31.10.2023
Jarrod, I apologze the staff was rude with you. That certainly is not our intention at all. I will for sure do some extra training with the team. We do as for a 150.00 deposit. It is on the Expedia Website. It is to protect you along with us. Unfourtanitly, a few have ruined it for all with room and hotel damage. Please come stay with us again.

8/10 Hyvä

Jeffrey

Yöpyi 1 yön lokakuussa 2023
Chris vastasi 30.12.2023
We are happy to hear you had a good stay. Thank you for your feedback.

2/10 Hirveä

John

Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023
Chris vastasi 28.10.2023
We are sorry you didn't have a good stay. We do value our guest feedback and we are working on improvements.

2/10 Hirveä

Elia Nayeli

They're charging me $150 dollars more apart from what I already paid for staying one night
Yöpyi 1 yön lokakuussa 2023
Chris vastasi 28.10.2023
The 150.00 is for the deposit. It is returned to after you check out as long there is no damages. It may take a take 5-7 business days depending on your bank.

10/10 Loistava

Zelda

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice place clean and quiet place
Yöpyi 1 yön lokakuussa 2023
Chris vastasi 25.10.2023
We are happy to hear you had a good experience. Thank you for your feed back.

2/10 Hirveä

Christina

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property was very dirty. The carpet was soiled and stained. The room has been smoked in. We were assured it was a non smoking room. The bed was so broken in the middle that we thought it was a double instead of a queen. It was horrible. The young man at check in was completely unconcerned with our complaints. I am questioning whether I will stay with Wyndham in the future.
Yöpyi 1 yön lokakuussa 2023
Chris vastasi 25.10.2023
We are sorry to hear you didn't have a good stay. We value our guest feedback and are working on improvements.

4/10 Huono

Shu-Chen

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We were there before 2 am. We asked for a room closed the elevator, but we got a last room in the hallway. We think the staff did on purpose. He is not friendly at all.
Yöpyi 1 yön lokakuussa 2023
Chris vastasi 25.10.2023
We are sorry to hear you didn't have a good stay. We value our guest feedback and are working on improvements.

6/10 OK

Vic

Just OK.
It was average. Super * is not the quality that it was before Covid.
Yöpyi 1 yön syyskuussa 2023
Chris vastasi 25.10.2023
We are sorry to hear you didn't have a good stay. We value our guest feedback and are working on improvements.

4/10 Huono

Alex

Hyvää: Henkilökunta ja palvelu
Yöpyi 2 yötä lokakuussa 2023
Chris vastasi 17.10.2023
We are sorry to hear you did not have a good stay. We do value our customers feedback.

10/10 Loistava

Lindsey

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Easy access to major highway
Yöpyi 1 yön lokakuussa 2023
Chris vastasi 17.10.2023
We are happy to see you had a good stay with us. Thank you for your feedback.

2/10 Hirveä

Leo

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2023
Chris vastasi 17.10.2023
We are sorry to hear you did not have a good stay. We do value our customer's feedback.

2/10 Hirveä

Tingdong

They didn’t clean the room and asked us to bring the dirty towel to the front desk to get the clean towels.
Yöpyi 5 yötä syyskuussa 2023
Chris vastasi 17.10.2023
We are sorry to hear you did not have a good stay. We don't clean the rooms every day. We get you on a cleaning schedule for the 3 or 4th day. We will however clean it if you request it and we do have a sign at the front desk letting guest know of our policies. We do value our customer's feedback.

4/10 Huono

Bluch

Yöpyi 1 yön lokakuussa 2023
Chris vastasi 17.10.2023
We are sorry to hear you did not have a good stay. We do value our customers feedback.

4/10 Huono

Donna, Sioux Falls

Matkusti pienten lasten kanssa
Needs to be better kept up. The curtains wouldn’t shut. Not enough plugins. Needed wash clothes and an indoor pool. Kids were disappointed in no indoor pool area. Breakfast full of carbs.
Yöpyi 1 yön lokakuussa 2023
Chris vastasi 17.10.2023
We are sorry to hear you did not have a good stay. We are currently under new management; we are working all these items. I am sorry we don't have an indoor pool. We do value our customer's feedback.

2/10 Hirveä

Emily

Yöpyi 4 yötä lokakuussa 2023
Chris vastasi 28.10.2023
We are sorry you didn't have a good stay. We do value our guest feedback and we are working on improvements.

8/10 Hyvä

Richard

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2023
Chris vastasi 17.10.2023
We are glad to see your stay was good. Thank you for your feedback.

8/10 Hyvä

Andrew

Hyvää: Henkilökunta ja palvelu
Its a budget hotel no complaints
Yöpyi 1 yön lokakuussa 2023
Chris vastasi 17.10.2023
We glad you had a good stay. Thank you for your feedback.

2/10 Hirveä

Jen

Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Don’t stay here if you want coffee in your room
Electrical outlets were a joke and they didn’t have coffee makers or even water cups in the room. Bed was hard and room was very hard to regulate the temperate. The walls were paper thin and I could hear people fart in the halls. It was a terrible night.
Yöpyi 1 yön syyskuussa 2023
Chris vastasi 17.10.2023
We are sorry to hear you did not have a good stay. We are not required by Brand Standards to keep coffee makers in the rooms. However, we do have coffee 24 hours in the Lobby. We do value our customer's feedback.

8/10 Hyvä

LUISE

Hyvää: Siisteys ja huoneen mukavuus
Hotel needs a lot of work. Needs to be renovated.door locks to building are not working.
Yöpyi 3 yötä syyskuussa 2023
Chris vastasi 17.10.2023
We are sorry to hear you did not have a good stay. We do value our customer's feedback.

8/10 Hyvä

John

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023
Chris vastasi 17.10.2023
We are happy to see you good stay. Thank you for your feedback.

8/10 Hyvä

Dennis

Matkusti pienten lasten kanssa
It was the right price
Yöpyi 1 yön syyskuussa 2023
Chris vastasi 17.10.2023
We are happy to see you good stay. Thank you for your feedback.