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Arvostelut: J Resort

3.5 out of 5
J Resort
345 N Arlington Ave, Reno, NV

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 695 kautta 1170 arvostelua" "
Arvosana 8 - Hyvä. 281 kautta 1170 arvostelua" "
Arvosana 6 - OK. 111 kautta 1170 arvostelua" "
Arvosana 4 - Huono. 41 kautta 1170 arvostelua" "
Arvosana 2 - Hirveä. 42 kautta 1170 arvostelua" "

9,2/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Kellie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Walking distance to all of our favorite places. Very friendly staff!
Yöpyi 4 yötä toukokuussa 2024
Ritchel vastasi 23.5.2024
Thank you for your feedback.

10/10 Loistava

Alfonso Vieyra

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had a short stay the staff was friendly and we had our kids with us everything was great. I would stay again!
Yöpyi 1 yön toukokuussa 2024
Mary Ann vastasi 22.5.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Michael

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The facilities and the vast majority of the staff is outstanding. While i was there , there was an accident that took out the phones and internet. Accidents happen. The room in terms of quiet, clean, spacious and up to date deserve a "6.0 for VALUE. The price per value beats anything around it, or for anywhere in town for that matter. I took a chance and was happy. One thing ownership might be wise to invest in is quality control. Little things...but they do matter. Like the beautiful shower had a loose door handle. The tile was very clean, so you know housekeeping encountered it, but engineering didnt fix it. Little thing...but little things matter. But for the price it was great. The busser at hannas table should be promoted immediately to server. He is stellar. The green salsa there btw was the best i have had in my life. The front desk gal was excellent also. The shuttle driver was great and the list goes on. New spacious clean rooms are great, BUT...dial in on more of the little things.
Yöpyi 3 yötä toukokuussa 2024
Mary Ann vastasi 22.5.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Daric, Aurora

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Mary Ann vastasi 22.5.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Ihar

Yöpyi 2 yötä huhtikuussa 2024
Mary Ann vastasi 22.5.2024
Thank you for staying with us We appreciate your feedback!

10/10 Loistava

Christina

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
it was convient for our stay
Yöpyi 1 yön toukokuussa 2024
Ritchel vastasi 21.5.2024
Thank you for your feedback.

10/10 Loistava

marina, napa

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I like the non smoking rule
Yöpyi 1 yön toukokuussa 2024
Ritchel vastasi 21.5.2024
Thank you.

8/10 Hyvä

Stephani, Roseville

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024
Mary Ann vastasi 22.5.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Denis

The shower was clean properly, there was hair left over from previous person.
Yöpyi 2 yötä helmikuussa 2024
Mary Ann vastasi 21.5.2024
Thank you for staying with us. We appreciate your feedback!

8/10 Hyvä

Shane

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
homeless camps down the street.
Yöpyi 2 yötä toukokuussa 2024
Ritchel vastasi 20.5.2024
We apologize for the inconvenience.

10/10 Loistava

Tina Marie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was pleasantly surprised by this venue. They have a lounge with live music, the room was huge and it wasn’t smoky. I will def stay there again!
Yöpyi 1 yön toukokuussa 2024
Ritchel vastasi 20.5.2024
Thank you for your feedback. We are so glad that you enjoyed your stay with us.

10/10 Loistava

Racheal

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This hotel used to be The Sands but it’s been a total upgrade from that hotel. Mind you as of this review that the hotel is still under construction. The parking lot might seem small but there is a parking garage and valet. As this being my first visit and it was also my birthday we got an upgrade with a kitchen net. We had a fridge (not a tiny one) a sink and a counter. The room was pretty clean and spacious with lots of light (natural and regular lights) my in-laws room didn’t have that great of light so I suggest a room with a Mountain View. The staff at the front desk was super nice and helpful when I needed help with something. They have two restaurants and one quick food if you’re on the go. They have Hannah‘s and then the steakhouse. Steakhouse is very expensive, so we didn’t go. But Hannah‘s was really good for brunch and breakfast. You get a lot for your buck. The only thing I had to complain about Hannah’s is that the drinks need work and there just needs to be a better wait staff. The Casino floor was all right. I feel like there needs to be more table games. You are walking distance from the row. It’s a 5 to 10 minute walk depending on what casino you’re going to. They also have a neon walk. The street is also getting a makeover as well. Again, the hotel is still currently under construction, but I would stay here again
Yöpyi 3 yötä toukokuussa 2024
Ritchel vastasi 20.5.2024
Thank you so much for your feedback. We are glad that you enjoyed your stay with us.

8/10 Hyvä

Renee L

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff through out so friendly and helpful.
Yöpyi 3 yötä toukokuussa 2024
Ritchel vastasi 20.5.2024
Thank you for feedback.

10/10 Loistava

Felix

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent hotel.
Yöpyi 1 yön toukokuussa 2024
Ritchel vastasi 20.5.2024
Thank you for staying with us.

10/10 Loistava

Elaina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean great rate spacious rooms. Very short walk to The Row, less than 10 min and safe
Yöpyi 2 yötä toukokuussa 2024
Ritchel vastasi 20.5.2024
Thank you for your feedback.

8/10 Hyvä

James Terry

Matkusti kumppanin kanssa
Downtown area is dirty with an over abundance of homeless people
Yöpyi 3 yötä toukokuussa 2024
Ritchel vastasi 20.5.2024
We apologize for the inconvenience.

8/10 Hyvä

Claude

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel is nice and clean, staff was very friendly. bed was atrocious. My body is aching as I type this. Reno is a shell of its former glory. It is dirty and can make you feel uncomfortable at times.
Yöpyi 1 yön toukokuussa 2024
Ritchel vastasi 19.5.2024
We apologize for the inconvenience.

10/10 Loistava

Mariana

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024
Ritchel vastasi 20.5.2024
Thank you.

8/10 Hyvä

Janice

Matkusti perheen kanssa
The property smelled moldy, looked run down. Room service didn’t come during our stay.
Yöpyi 2 yötä toukokuussa 2024
Ritchel vastasi 19.5.2024
We apologize.

10/10 Loistava

Pamela

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice comfortable hotel room and great mid week price.
Yöpyi 1 yön toukokuussa 2024
Ritchel vastasi 19.5.2024
Thank you for your feedback.

10/10 Loistava

Robert

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff and security went above and beyond to get my Ram 3500 and 24’ enclosed trailer in a secure lot. Security made special rounds to keep an eye on my rig! If you’ve ever been to the old sands, and go to the same location, you will be amazed! Still a few bugs to work out but nothing major. Forget the “Row” hotels, the J resort is superior to those hotels. Try it, I guarantee you’ll be impressed!
Yöpyi 1 yön toukokuussa 2024
Ritchel vastasi 21.5.2024
Thank you for staying with us and thank you for your feedback.

10/10 Loistava

Jennifer

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
We checked into our room and the TV and air conditioner were both not working so the maintenance worker stated that we needed to switch rooms. As we were headed back down to the lobby we happened to see the managers in the elevator and we explained our situation to them. They were outstanding!! They immediately took us over to the front desk and upgraded us to a gorgeous suite for the inconvenience. They were professional and went above and beyond to make our stay enjoyable.
Yöpyi 2 yötä toukokuussa 2024
Ritchel vastasi 20.5.2024
We are so glad that you enjoyed your stay with us.

10/10 Loistava

Alta

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Mary Ann vastasi 18.5.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Renee

Yöpyi 1 yön toukokuussa 2024
Mary Ann vastasi 18.5.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Gabriela

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
Mary Ann vastasi 18.5.2024
Thank you for staying with us. We appreciate your feedback!

6/10 OK

Stephanie, Idaho Falls

Matkusti ryhmän kanssa
Hyvää: Siisteys
3 people were staying in the room but they would only leave 2 washcloths. They gave us 3 towels but only 3 washcloths even after we reminded the staff. Our phone did not work and if we needed to contact the desk we called using our cell phone but then we started getting a supervisor’s voice mail. We asked for toilet paper and they brought us 6 rolls which felt a little passive aggressive. We made use of the shuttle to the airport and we were standing by the shuttle bus so when no one was there we went to the bell hop desk they told us we were supposed to check in with them but we were told to be outside by 7:30. Hannah’s Table was excellent and outside eating was offered. Hannah’s Express had plenty of options. Room was spacious and clean! We would like to recognize Hedy at the registration desk as she was excellent…as well as the woman that was working on 5/14 in the evening was also excellent..:she got us the extra washcloths and made sure we had water. We would definitely stay again and most likely will when we return to bowl at the Women’s National Bowling Championship! Looking forward to seeing the finished product especially the buffet and swimming pool.
Yöpyi 4 yötä toukokuussa 2024
J Resort Response Team vastasi 17.5.2024
Thank you for providing us your feedback, Stephanie. We will work hard on correcting the issues you encountered so that your next visit with us is far improved. We really appreciate the information you provided us, and we look forward to your next stay!

10/10 Loistava

Megan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great resort! Would stay here again!
Yöpyi 1 yön toukokuussa 2024
J Resort Response Team vastasi 16.5.2024
Thank you for choosing to stay at the J Resort, Megan! We really appreciate your 5-star review!

8/10 Hyvä

Andrea

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
PROS: Absolutely LOVE the spaciousness of the suites. LOVE the second 1/2 bath. Just a must! LOVE that all suites are nonsmoking! Nothing like having one room non smoking and the next smoking... I LOVE the idea of the pool and hot tub being created on the rooftop! Absolutely a GREAT idea! I can only imagine that the cost of staying there may increase as it; in my own imagination, become a great Resort (not just a hotel) one day! Hopefully, not, but I think prices may increase... CONS: In the suites, there is a lot of "dead space", IE, not enough furniture. Almost seems like an afterthought of where placed furniture would go. Absolutely needs more lighting... especially in wet bar nook and primary bedroom. There were a little hiccups with telephones and tv needing to be rebooted. I know those are just small issues, but it's like a "papercut", not a significant cut but bothersome throughout our stay. Just one more small issue I had... the soap in general... the hand soap, shampoo and body wash... none of which any of them lathered up... it was a bit frustrating to wash hands and body without any kind of lather whatsoever. The only lathering was the shampoo at minimum and one had to use A LOT of it! One would have to argue, using massive amount of product and replacing it constantly OR purchasing a more upgraded shampoo/hand soap etc. in more concentrated formula and not have to replenish as much... It smells GREAT, but it doesn't work. My humble opinion.
Yöpyi 2 yötä toukokuussa 2024
J Resort Response Team vastasi 16.5.2024
Thank you so much for sharing your feedback with all of us, Andrea. Your opinion matters to us as we continue to work hard on making more and more improvements to the property. Thank you again for your suggestions!

8/10 Hyvä

Justina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was really nice and beds are very comfortable. There was construction going on outside so it wasn’t very clean out there. The pool wasn’t open so that was very disappointing. Otherwise it was a nice stay 😊
Yöpyi 2 yötä toukokuussa 2024
Ritchel vastasi 14.5.2024
Thank you for the feedback.

10/10 Loistava

david

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Upon arriving in our room the toilet seat was up and there was TP and hair floating in the water. Called the front desk, no other rooms available so they comp me $50 for food and beverage and sent up Housekeeping to tiddy up the bathroom. While there she discovered the cold water side of the faucet just spun around and didn't work so had someone come up and fix it. Unfortunately when she cleaned our room she used a dirty rag or something because the room smelled of musty rag until we left. Oh, and the faucet was starting to break again before we left. Plus side, its a beautiful building, and Hannahs Table makes really good food.
Yöpyi 1 yön toukokuussa 2024
Ritchel vastasi 14.5.2024
We apologize for the inconvenience.

10/10 Loistava

Kathryn

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
New and beautiful property. My room was huge and I loved the view.
Yöpyi 1 yön toukokuussa 2024
J Resort Response Team vastasi 13.5.2024
Thank you so much for the wonderful feedback about your stay at the J Resort, Kathryn!

10/10 Loistava

Christina, Klamath Falls

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Newly renovated so fresh and new which was nice, beds were comfortable, staff was very friendly!
Yöpyi 1 yön toukokuussa 2024
J Resort Response Team vastasi 13.5.2024
Thank you so much for the awesome review about your stay at the J Resort, Christina! We hope you'll visit us again soon.

10/10 Loistava

Paul

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice hotel
Yöpyi 2 yötä toukokuussa 2024
J Resort Response Team vastasi 13.5.2024
Thank you so much for choosing to stay at the J Resort, Paul!

8/10 Hyvä

Mary

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nothing
Yöpyi 2 yötä toukokuussa 2024
Ritchel vastasi 14.5.2024
Thank you

6/10 OK

Chun-Ling

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Not sure why they charge resort fees when it’s Still in renovation mode. Pool under repairs. Room phone did not worked while we were there. AC is on eco save mode (read; not as cooling). AC came on only once for less than 5 mins the night we were there. Cannot be adjusted lower. Staff were friendly, but could not remedy the situation. Stayed only one night. Would have stayed longer, if not for the AC issue.
Yöpyi 1 yön toukokuussa 2024
J Resort Response Team vastasi 13.5.2024
We are very sorry for the issues you encountered during your stay with us. The resort fee is made up of the tourism stipend imposed by the City upon all area hospitality establishments and, as such, unavoidable and out of our control. We will have our Facilities Team look into the AC issue you mentioned. Thank you for providing us your feedback.

10/10 Loistava

james

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great hotel. Room was exceptionally clean. Front desk staff were very helpful.
Yöpyi 1 yön toukokuussa 2024
Mary Ann vastasi 11.5.2024
Thank you for staying with us. We appreciate your feedback!

4/10 Huono

Jenna, Reno

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Hotel was clean but sink didn't drain....shower head leaked. Restaurants were truly poor (I would recommend just going outside the hotel for food).
Yöpyi 1 yön toukokuussa 2024
Mary Ann vastasi 11.5.2024
Thank you for staying with us. Our apology for any inconvenience and we will forward this to the department so they can address your concerned. We appreciate your feedback!

6/10 OK

Jon

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Hot water way to hot, shower hard to adjust
Yöpyi 2 yötä toukokuussa 2024
Mary Ann vastasi 10.5.2024
Thank you for staying with us. We apologies for any inconvenience and we appreciate your feedback!

6/10 OK

Cody, Sparks

Liikematkailija
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
If you don’t care about inconsistent water temperatures during your shower, inconsistent Wi-Fi, poor parking, and mediocre customer service at the front desk – then this place is for you. The best thing about this property is the on-site restaurant and how walkable it is.
Yöpyi 7 yötä helmikuussa 2024
J Resort Response Team vastasi 9.5.2024
We are very sorry to learn about your experience with us, Cody. We care about the comfort of our guests and will make sure to work hard on correcting all issues you mentioned right away. Thank you for providing us this information.

10/10 Loistava

Teresa

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
👍
Yöpyi 1 yön toukokuussa 2024
Mary Ann vastasi 8.5.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Chris

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice views, well equipped room, both dinner and breakfast were good.
Yöpyi 1 yön toukokuussa 2024
Ritchel vastasi 7.5.2024
Thank you for your feedback.

8/10 Hyvä

Dennis

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Ritchel vastasi 6.5.2024
Thank you

10/10 Loistava

Tideroe

Matkusti ryhmän kanssa, Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place to stay
Yöpyi 1 yön toukokuussa 2024

4/10 Huono

Kevin

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
We liked that the place is fully remodeled so it’s very modern. The staff, however, was really bad. Housekeepers walked in multiple times even when the Do Not Disturb sign was on
Yöpyi 3 yötä huhtikuussa 2024

8/10 Hyvä

Kirby

Liikematkailija
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was very dusty. It had a sticky substance on the floor. I didnt notice until walking around in my slippers and socks. There was HAIR everywhere. The sheets, the toilet, the shower, on the carpet. Since Covid I tend to bring my own cleaning supplies so i cleaned and that was that. But yuck!
Yöpyi 2 yötä toukokuussa 2024

4/10 Huono

Robert

Reserved a king bed, got put in a room with 2 queens. Surprised with an extra $34 charge at the desk.
Yöpyi 1 yön toukokuussa 2024
Ritchel vastasi 2.5.2024
We apologize for the inconvenience.

10/10 Loistava

Terika

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I would stay there again
Yöpyi 2 yötä huhtikuussa 2024
Ritchel vastasi 2.5.2024
Thank you for your feedback.

8/10 Hyvä

Lorna

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
Ritchel vastasi 2.5.2024
Thank you.

10/10 Loistava

Veree

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
There has never been a line for check in and everyone is friendly and helpful.
Yöpyi 1 yön huhtikuussa 2024
Mary Ann vastasi 1.5.2024
Thank you for staying with us. We appreciate your feedback!

10/10 Loistava

Anahi

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place
Yöpyi 1 yön huhtikuussa 2024