2/10 Hirveä
Jeffrey
Matkusti perheen kanssa
17.12.2025
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We did not receive our two bottles of water when checking in. It was only later that evening when using the lobby area that we received two bottles of water because we asked how we could get two bottles of water. The lobby, hallways and elevator smelled like smoke. There were candy crumbs in the carpet; not pleasant to step on. There was a dried out washcloth draped over the shower rod. There was no hot water; barely tepid in the shower. There was only one make-up remover towelette; not enought to remove complete make-up.There was part of a blue ripped condom on the floor just under the bed edge. Clearly, the cleaning service just did a quick clean through the middle of the room, not paying attention to details. When we brought these things to the attention of the on duty desk manager, there appeared to be no intention to remedy these things; only to pass the information on to the manager, whenever. The kitchen staff was rather gruff when we tried to verify that dinner hours were until 10:30 p.m. as was noted on the posted sign. We were informed that actually we could only be seated until 9:30, served and be out by 10:30. This hotel certainly did not stand up to what we had expected the "Hilton" experience to be. It was my belief that the manager would call to discuss these issues, but we have not heard from the manager.
Jeffrey
Yöpyi 1 yön joulukuussa 2025