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Arvostelut: Windsor Excelsior Copacabana

4 out of 5
Windsor Excelsior Copacabana
Avenida Atlantica 1800, Copacabana, Rio de Janeiro, RJ

Arvostelut

9,0

Upea

Arvosana 10 - Loistava. 604 kautta 1006 arvostelua" "
Arvosana 8 - Hyvä. 272 kautta 1006 arvostelua" "
Arvosana 6 - OK. 79 kautta 1006 arvostelua" "
Arvosana 4 - Huono. 33 kautta 1006 arvostelua" "
Arvosana 2 - Hirveä. 18 kautta 1006 arvostelua" "

9,0/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,4/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Sidney

Matkusti ryhmän kanssa
Hyvää: Siisteys
I enjoyed my stay, the service was great
Yöpyi 3 yötä toukokuussa 2024
Thiago Jacob vastasi 25.5.2024
Thank you for the feedback

8/10 Hyvä

Marc

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Proche de la plage, restaurants et tours accessibles de l’hôtel.
Yöpyi 12 yötä toukokuussa 2024
Thiago Jacob vastasi 25.5.2024
Obrigado pelo Feedback

10/10 Loistava

Maria

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
great location, room clean, staff very helpfull.
Yöpyi 2 yötä toukokuussa 2024
Thiago Jacob vastasi 25.5.2024
Thank you for the feedback

8/10 Hyvä

Dean

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great hotel
Yöpyi 3 yötä toukokuussa 2024
Thiago Jacob vastasi 19.5.2024
Thank you for the feedback ;)

10/10 Loistava

Maria

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place to stay, nice staff, clean, great location! Recommended!
Yöpyi 2 yötä toukokuussa 2024
Thiago Jacob vastasi 7.5.2024
Dear Maria,We appreciate you taking the time to leave us a comment about the Windsor Excelsior Hotel. We are delighted that you enjoyed your stay with us. We hope to see you again soon.Best regards,Thiago Jacob

10/10 Loistava

sophie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Tout etait parfait!
Yöpyi 2 yötä huhtikuussa 2024
Thiago Jacob vastasi 7.5.2024
Chere Sophia,Nous vous remercions d'avoir pris le temps de nous laisser un commentaire sur l'Hôtel Windsor Excelsior. Nous sommes ravis que notre hôtel vous ait plu. Nous espérons vous revoir plus souvent.Cordialement,Thiago Jacob

10/10 Loistava

Morgan

Hyvää: Siisteys ja henkilökunta ja palvelu
T
Yöpyi 4 yötä huhtikuussa 2024
Charles Agostinho vastasi 22.4.2024
Dear Morgan,Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.We are happy that our services have pleased you.We hope you kept good memories here.Greetings,Charles AgostinhoHospitality Manager

10/10 Loistava

Rosaura

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Muy buen servicio. Muy buenas recomendaciones de restaurantes y tours. Amabilidad, Muy rica la comida y variedad. Volveré sin dudar!
Yöpyi 2 yötä huhtikuussa 2024
Charles Agostinho vastasi 22.4.2024
Estimada Rosaura,Gracias por elegir el Windsor Excelsior Hotel para alojarse en Rio.Nos pusimos felices que nuestros servicios hayan gustado. Especialmente feliz por su elogio a nuestro personal. Esperamos que haya guardado buenos recuerdos de nuestra ciudad.Saludos cordiales,Charles AgostinhoGerente de Hospedaje

6/10 OK

Shreya

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We booked the executive suite for our stay but noticed that the bathroom was still dirty when we checked in. Our housekeeper moved our shoes to a cabinet but no one including future housekeepers could find them. Upon check out we asked them to do a room check twice and both times were told our shoes were missing until we insisted on checking ourselves and found a hidden cabinet door and looked. Overall the service could be way better for the price we paid and the hotel looks very outdated which is why we will not be staying here again.
Yöpyi 3 yötä huhtikuussa 2024
Charles Agostinho vastasi 22.4.2024
Dear Shreya,Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.We are sorry for the inconvenience caused by the professional who stored the shoes in the closet without informing you about it. We understand that this is not a standard procedure and have already reoriented the employee.We hope you kept good memories in Rio.Greetings,Charles AgostinhoHospitality Manager

2/10 Hirveä

Alyssa

Matkusti ryhmän kanssa, Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I had a terrible experience here. The staff was friendly until they weren’t. The first day or two was great. The room was clean despite being a bit outdated and the pool area was very nice. I enjoyed being close to the beach and near major sites. One evening, the tv fell off of the wall and onto the floor ON ITS OWN. When alerting the staff, they sent up a very rude manager that accused us of throwing it to the floor. My partner and I travel frequently and have NEVER experienced such rudeness and disrespect. The manager asked how it happened and I in turn was asking him how this could’ve happened since I didn’t mount the tv myself and didn’t even touch the tv once. All tv programs were in Portuguese, which I don’t speak. I had no reason to use or touch the tv. He then left and came back up with a cc machine demanding payment for the tv and refused to discuss the matter further until we had no choice but to pay $350. I was absolutely floored at the interaction and was VERY disappointed. I would NOT recommend and would NOT return to any hotel with the Windsor logo.
Yöpyi 3 yötä huhtikuussa 2024
Heitor Cruz vastasi 22.4.2024
Dear Mrs. Alyssa,We thank you for choosing our Windsor Excelsior Hotel and for the possibility of receiving your comments, which we value and respect very much.We are happy that our rooftop area and our seafront location met your expectations.Regarding the TV, I personally went to your room to understand what might have happened, since we have never had a record of this nature in our hotel. As I personally showed, the TV support was intact, with no possibility of it having come loose.It is worth remembering that immediately after my explanation, Mr. Juan Fonseca said he would pay for the damage, so I had to go downstairs to get the credit card machine and charge it.It is also important to highlight that our TVs have channels in other languages, such as CNN INTERNACIONAL and SPANISH, TV5 MONDE, RTP.Certain of your understanding, we thank you for your preference and are available to answer any further questions.

8/10 Hyvä

cesar

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä huhtikuussa 2024
Charles Agostinho vastasi 17.4.2024
Prezado Cesar,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Loistava

Bev

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient location across from the beach. Some decent food options. Staff were kind and helpful. The rooms are a bit outdated but overall clean and comfortable. We enjoyed our stay.
Yöpyi 3 yötä huhtikuussa 2024
Charles Agostinho vastasi 14.4.2024
Dear Bev,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

8/10 Hyvä

ALFIE

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent location.
Yöpyi 3 yötä helmikuussa 2024
Charles Agostinho vastasi 10.4.2024
Dear Alfie,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Loistava

Esan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Breakfast was great, location was great and nice rooftop pool. Air con was a bit on the loud side.
Yöpyi 5 yötä maaliskuussa 2024
Charles Agostinho vastasi 5.4.2024
Dear Esan,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Loistava

Nelson

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The ocean view of Copacabana beach from my room window & king size bed that that I had requested when I made my reservation
Yöpyi 5 yötä maaliskuussa 2024
Charles Agostinho vastasi 3.4.2024
Dear Nelson,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Loistava

Natali

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Would definitely come back to this hotel.
Yöpyi 3 yötä maaliskuussa 2024
Charles Agostinho vastasi 31.3.2024
Dear Natali,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

8/10 Hyvä

Jessica

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Unbeatable location on Copacabana Beach. Could use updating and a deep cleaning but overall an excellent value. We’d be happy to stay here again!
Yöpyi 4 yötä maaliskuussa 2024
Charles Agostinho vastasi 31.3.2024
Dear Jessica,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

6/10 OK

Brandon Michael

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
*
Yöpyi 5 yötä maaliskuussa 2024
Charles Agostinho vastasi 29.3.2024
Dear Brandon Michael,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Loistava

Marlos Henrique

Yöpyi 1 yön maaliskuussa 2024
Charles Agostinho vastasi 22.3.2024
Prezado Marlos Henrique,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

6/10 OK

Kim

Hyvää: Siisteys ja henkilökunta ja palvelu
PROS: spacious bed with a great mattress, clean soft sheets, mini bar, great staff, excellent location CONS: no internet to the tv, extremely humid hotel and room. The AC is not powerful so my whole evening was spent in extreme humidity and I got sick from it. I would not stay there again for this reason only
Yöpyi 1 yön maaliskuussa 2024
Charles Agostinho vastasi 18.3.2024
Dear Kim,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We undertand your considerations and it's very important for us to verify where we can improve to maintain service excellence. We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 Loistava

Joanne

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We stayed in a sea view room which was lovely
Yöpyi 4 yötä maaliskuussa 2024
Charles Agostinho vastasi 16.3.2024
Dear Joanne,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

4/10 Huono

Lisa

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The follow was sandy when we got there. The refrigerator was not working and we informed staff. They did nothing. We travel with insulin and most of it was ruined. I asked for it to be fixed and they literally did nothing. I asked for a price adjustment and was denied. Would never stay there again.
Yöpyi 2 yötä helmikuussa 2024
Charles Agostinho vastasi 14.3.2024
Dear Lisa,Thank you for coming to leave your experience in staying at Windsor Excelsior Hotel. We undertand your considerations and it's very important for us to verify where we can improve to maintain service excellence. We look forwards to seeing you back in Rio.Kind regards,Charles AgostinhoHospitality Manager

6/10 OK

Roberto

Matkusti perheen kanssa, Matkusti kumppanin kanssa
The AC doesn’t work properly Hot room
Yöpyi 2 yötä helmikuussa 2024
Charles Agostinho vastasi 22.2.2024
Dear Robert,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. We have a team to give support about the AC, but registering your information to take steps to improve this service.I hope you kept good memories of the city.Greetings,Charles AgostinhoHospitality Manager

8/10 Hyvä

WEHNER, Lima

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä helmikuussa 2024
Charles Agostinho vastasi 20.2.2024
Dear Wehner,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Loistava

Lisa

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Rio beach
Very nice stay. Staff was very nice and accommodating. Hotel was clean and issues in room were adressed promptly. Room service speed was excellent. The room was nice. Nothing spectacular, but comfortable! I had an ocean view which couldn't have been more perfect! Breakfast buffet was excellent and the roof top pool was amazing with great service. Close to beach. Would stay again.
View from doorway.
View from my room.
Roof top pool.
Yöpyi 5 yötä helmikuussa 2024
Charles Agostinho vastasi 17.2.2024
Dear Lisa,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 Loistava

Hamid reza

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location
Yöpyi 1 yön helmikuussa 2024
Charles Agostinho vastasi 29.3.2024
Dear Hamid Reza,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

8/10 Hyvä

SIMON YONGQUAN

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good.
Yöpyi 3 yötä helmikuussa 2024
Charles Agostinho vastasi 2.3.2024
Dear Simon,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Loistava

Oksana

wonderful staff, everyone was responsive and always came to the rescue! very happy with our holiday🙏❤️❤️❤️
Yöpyi 5 yötä helmikuussa 2024
Charles Agostinho vastasi 16.2.2024
Dear Oksana,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

6/10 OK

Izzy

Huonoa: Henkilökunta ja palvelu
I recently stayed at the Windsor Excelsor and unfortunately, my experience was far from satisfactory. The hotel’s location in Copacabana is undoubtedly great, but the service left much to be desired. Upon checking in, I encountered a frustrating situation as a staff member started attending to me but abruptly moved on to someone else, leaving me waiting for an extended period to complete the check-in process. This initial interaction set a disappointing tone for my stay. To make matters worse, the night staff exhibited a dismissive attitude towards me, making me feel unwelcome. The lack of attentiveness and professionalism from the staff members, particularly during the night shift, was a significant drawback to my overall experience. Regrettably, based on the subpar service I received during my stay, I cannot see myself choosing to spend my money at this establishment again. I hope that the management addresses these issues to ensure a more positive experience for future guests.
Yöpyi 1 yön helmikuussa 2024
Charles Agostinho vastasi 22.2.2024
Hello, Mr. Izzy.Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.We appreciate your compliment regarding the hotel's location in the city.After learning about your comments, we verified that your check-in was carried out at a time when other guests were also being attended to. When leaving the hotel, however, for some reason that we do not understand, you tried to leave without paying your bill. For this reason, it was necessary to request your return to Reception. The check-out procedure is something very common in hotels.Certain of your understanding and that of those who read us.Best Regards,Charles AgostinhoHospitality Manager

10/10 Loistava

Arlett

Matkusti kumppanin kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
Our stay was very pleasant and the staff was very accommodating
Yöpyi 4 yötä helmikuussa 2024
Charles Agostinho vastasi 12.2.2024
Dear Arlett,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 Loistava

Tove

Yöpyi 4 yötä helmikuussa 2024
Charles Agostinho vastasi 12.2.2024
Dear Tove,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Loistava

ALEX

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice hotel. Very safe and conveniently located to beach and shopping. Nice rooftop pool.
Yöpyi 3 yötä tammikuussa 2024
Charles Agostinho vastasi 11.2.2024
Dear Alex,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Loistava

Laurence

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lorsque jai fait remarqué que ma chambre netait pas celle escomptée, on a vite pris action avec grace et sourire. Et on a en plus souligné mon anniversaire.
Yöpyi 7 yötä tammikuussa 2024
Charles Agostinho vastasi 5.2.2024
Chère Madame Laurence,Merci beaucoup pour votre temps à nous laisser un commentaire à propos de Windsor Excelsior Hotel. Je suis heureux que était à son goût.Cordialement,Charles AgostinhoHospitality Manager

10/10 Loistava

Wili

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hotel maravilhoso! Tudo perfeito
Hotel maravilhoso! Tudo perfeito
Yöpyi 3 yötä tammikuussa 2024
Charles Agostinho vastasi 3.2.2024
Olá, Wili.Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Loistava

Rituparna, Winchester

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good hotel in a convenient location. Copacabana beach is steps away. Great breakfast and friendly staff.
Yöpyi 2 yötä joulukuussa 2023
Charles Agostinho vastasi 1.2.2024
Dear Rituparna,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 Loistava

Danielle

Yöpyi 1 yön tammikuussa 2024
Charles Agostinho vastasi 31.1.2024
Prezada Danielle,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Loistava

Bünyamin

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
Charles Agostinho vastasi 22.3.2024
Dear Bünyamin,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Loistava

Azzedine

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä tammikuussa 2024
Charles Agostinho vastasi 11.2.2024
Dear Azzedine,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Comodo a Copacabana
Potrebbe essere più curato nella pulizia e nel confort (mancano ad esempio le lampade sui comodini)
Yöpyi 5 yötä tammikuussa 2024
Charles Agostinho vastasi 28.1.2024
Caro ospite,Grazie per aver dedicato del tempo a lasciarci una recensione sul Windsor Excelsior Hotel. Siamo felici che il nostro hotel sia stato di tuo gradimento.Speriamo di vedervi più spesso.Cordiali saluti,Charles AgostinhoGestore dell'hosting

8/10 Hyvä

Doris

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Das Badezimmer war sehr alt und schimmelig im Zimmer nr. 606 Restliche Zimmerausstattung alt aber o.k.
Yöpyi 5 yötä tammikuussa 2024
Charles Agostinho vastasi 28.1.2024
Sehr geehrte Frau Doris,Vielen Dank, dass Sie sich für das Windsor Excelsior Hotel für Ihren Aufenthalt in Rio entschieden haben.Wir bedauern Ihre Erfahrung mit dem Badezimmer in Ihrem Zimmer. Wir werden Ihnen auf jeden Fall weiterhelfen, sobald Sie uns diese Situation melden.Wir hoffen, Sie bei einer zukünftigen Gelegenheit wiederzusehen.Dein,Charles AgostinhoHosting-Manager

10/10 Loistava

LEOPOLDO

Yöpyi 1 yön tammikuussa 2024
Charles Agostinho vastasi 22.3.2024
Prezado Leopoldo,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Loistava

Gabriel

Yöpyi 1 yön tammikuussa 2024
Charles Agostinho vastasi 25.1.2024
Prezado Gabriel,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Loistava

Anderson Galdino

Yöpyi 4 yötä tammikuussa 2024
Charles Agostinho vastasi 22.1.2024
Prezado Anderson,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

8/10 Hyvä

TOSHIYA

Yöpyi 3 yötä tammikuussa 2024
Charles Agostinho vastasi 22.1.2024
Dear Toshiya,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

8/10 Hyvä

David

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I like the staff and the location. Great offer for the price. On the dark side, you have to pay USD$9 for a bucket of ice. I have never seen that anywhere. The majority of decent hotel have ice machines on various floors if not all floors. So price that into your room. Otherwise, good dependable hotel.
Yöpyi 2 yötä tammikuussa 2024
Charles Agostinho vastasi 17.1.2024
Dear David,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 Loistava

Bruna

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hotel incrível em Copacabana
Incrível! Localização excelente, quarto espaçoso, vista lindíssima da cobertura, atendimento muito bom! Único ponto negativo: não ter estacionamento disponível e nem manobrista para levar até o estacionamento mais próximo (que não é tão próximo assim). Para quem vai de táxi, o hotel é perfeito! Pretendo voltar em breve!
Yöpyi 1 yön tammikuussa 2024
Charles Agostinho vastasi 14.1.2024
Prezada Bruna,Obrigado pelo seu tempo em compartilhar um pouco de sua experiência em hospedar-se no Windsor Excelsior Hotel.Ficamos felizes em saber que nossos serviços foram de seu agrado, e que nossa equipe lhe cativou em relação a amabilidade no atendimento.Lindas fotos!Esperamos que voltem em uma futura oportunidade. Será um prazer recebê-los.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Loistava

yanide

Yöpyi 6 yötä tammikuussa 2024
Charles Agostinho vastasi 14.1.2024
Dear Yanide,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

8/10 Hyvä

David

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good location, the price is fair, but as many times as I stay here I have never received VIP upgrade room.
Yöpyi 1 yön tammikuussa 2024
Charles Agostinho vastasi 11.1.2024
Dear David,Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.We are happy that our services have pleased you. Especially happy for your compliment to our location. Find out about the VIP benefits you are entitled to at the hotel. Here we grant 20% discount on food services. Although upgrades are not a mandatory benefit, I saw that in your last stay you stayed in room #207 (which was an upgrade).We look forward to seeing you again.

8/10 Hyvä

Elaine

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The room was nice and comfortable. Outlook was a bit bleak. Rooftop bar and pool was very nice. Staff were courteous, especially at check in. Breakfast was very, very good and a great selection of food.
Yöpyi 2 yötä tammikuussa 2024
Charles Agostinho vastasi 10.1.2024
Dear Elaine,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Loistava

VIVIANE

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
RECOMENDO
FOMOS MUITO BEM ATENDIDOS, TODOS OS FUNCIONARIOS MUITO SOLÍCITOS E PRESTATIVOS. QUARTO LIMPO E CONFORTÁVEL
Yöpyi 4 yötä joulukuussa 2023
Charles Agostinho vastasi 10.1.2024
Prezada Viviane,Obrigado pelo seu tempo em compartilhar um pouco de sua experiência em hospedar-se no Windsor Excelsior Hotel.Ficamos felizes em saber que nossos serviços foram de seu agrado, e que nossa equipe lhe cativou em relação a amabilidade no atendimento.Esperamos que voltem em uma futura oportunidade. Será um prazer recebê-los.Atenciosamente,Charles AgostinhoGerente de Hospedagem