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Arvostelut: The Liberty Trust

4 out of 5
The Liberty Trust
101 S Jefferson St, Roanoke VA 24011, Roanoke, VA

Arvostelut

9,2

Upea

Arvosana 10 - Loistava. 498 kautta 675 arvostelua" "
Arvosana 8 - Hyvä. 112 kautta 675 arvostelua" "
Arvosana 6 - OK. 37 kautta 675 arvostelua" "
Arvosana 4 - Huono. 14 kautta 675 arvostelua" "
Arvosana 2 - Hirveä. 14 kautta 675 arvostelua" "

9,6/10

Siisteys

9,6/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

9,6/10

Majoituspaikan kunto ja tilat

9,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Lena

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great stay in this beautiful hotel! Parking was easy and loved our fresh squeezed OJ for breakfast!
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Denni

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Neat place!
Yöpyi 2 yötä toukokuussa 2024

6/10 OK

Melanie, knoxville

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Not family friendly We had people trying to get in our car as we were tryng to do a quick unload. Also people asking for drugs and money was very unsafe. So sad was a beautiful building but not a safe place. Was very loud all night screaming and cars racing playing loud music on the road out in front of the hotel all night
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Mohammed, Alexandria

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel staff is amazing, the room is clean and there are multiple dining options next to the hotel.
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Farrell, Virginia Beach

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Hamer

Matkusti kumppanin kanssa
Rooms are sparsely furnished. Need a table.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Roderick

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent, perfectly located boutique hotel that is a great example of repurposing: here an historic bank building into a luxury hotel. Beautiful lobby and bar/restaurant frame the original bank vault that is a true work of art. Rooms are large and comfortable and decorated consistent with the period architecture. Copper door to the room truly stunning. Friendly and helpful staff and good value for what you get. Highly recommended when staying in Roanoke.
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Milton

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024

8/10 Hyvä

Anna

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very nice property. Loved the history. Room could have been a little cleaner.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Gary

Great service.
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Michael

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a great hotel
Yöpyi 3 yötä toukokuussa 2024
Guest Services vastasi 22.5.2024
Thank you for your review and for making The Liberty Trust your accommodations destination when visiting Roanoke. We can’t wait to welcome you back for your next stay!

10/10 Loistava

Nathan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel is in a great downtown location and east walking distance to many great restaurants and small shops. The hotel is clean, quiet, and comfortable. The Vault restaurant is always terrific with many small plate options and cocktail choices. The hotel manager,Lisa, and Sky at the front desk were friendly, helpful, professional, and knowledgeable.
Yöpyi 1 yön toukokuussa 2024
Katie vastasi 22.5.2024
Thank you for your compliments about our hotel and staff. I'll make sure both Sky and Lisa see this! We are so glad that you enjoyed your time with us and hope to see you again soon for a future stay.

10/10 Loistava

Donna

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This historic property is unique and beautiful. The rooms are well appointed.
Yöpyi 1 yön toukokuussa 2024
Guest Services vastasi 22.5.2024
We are pleased to hear that we were able to make your stay a comfortable and enjoyable one. Thank you for your review and we can’t wait to welcome you back for your next stay!

6/10 OK

Mia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Greg

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Very cool property - was a bank 😁
Yöpyi 1 yön huhtikuussa 2024
Guest Services vastasi 22.5.2024
Thank you for for choosing to stay at The Liberty Trust. We hope to welcome you back for another stay should your travels bring you back to the area.

4/10 Huono

Karen

Matkusti kumppanin kanssa
We were expecting more from a boutique hotel. Room was v basic with no decor, thin mattress, cheap sheets. Windows sealed shut. Not terrible but just expected something a lot better
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

dereje, Waldorf

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place. Close to everywhere in downtown. Enjoyed it
Yöpyi 1 yön toukokuussa 2024
Guest Services vastasi 13.5.2024
Thank you! We can’t wait to welcome you back for your next stay!

10/10 Loistava

Anna

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Here’s the good- Room was spotless. Easily the most thoroughly cleaned hotel room I’ve ever been in, and I travel very frequently for work. The restaurant there is great too and the staff was friendly. The bed was comfortable and the bathroom was very well stocked with soft towels, etc. When I called ahead of time to add on parking, the person at the front desk midday tried to claim that they had no record of my reservation. None. I spelled my name multiple times, gave confirmation info, etc. and pulled up the message that THEY sent me and she said that I wasn’t staying there that night. This created panicked phone calls to Expedia, and then to the hotel. The manager spoke with me and said “I don’t know who told you that but I’ve had your reservation all day… we know that you’re coming”. This whole ordeal was half an hour out of my day that I didn’t need to spend on this as I was traveling for business. I don’t know why the hotel staff isn’t trained on basic front desk procedures…. So that was confusing. All in all, I would consider staying here again.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Holly

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Perfect in every way for a stay in downtown Roanoke. Very hip and chic.
Yöpyi 1 yön toukokuussa 2024
Katie vastasi 8.5.2024
Thank you for your review! It is wonderful to hear that your getaway to Roanoke was an enjoyable one and we cannot wait to welcome you back for your next stay.

10/10 Loistava

Charley

Matkusti perheen kanssa
I loved the restoration while maintaining the original authenticity of the building. Loved the vault!
Yöpyi 1 yön toukokuussa 2024
Katie vastasi 8.5.2024
We are thrilled to hear that you enjoyed your stay with us! Thank you for your review and we hope to have you come back to stay with us again soon.

10/10 Loistava

Nathan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Jesse at the front desk was, as always, courteous, professional, and friendly. The hotel manager Lisa was exceptionally professional, caring, and courteous.
Yöpyi 2 yötä toukokuussa 2024
Katie vastasi 8.5.2024
We're always happy to welcome you both back. :)

10/10 Loistava

Tae, San Diego

Yöpyi 1 yön toukokuussa 2024
Guest Services vastasi 8.5.2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Loistava

Nancy

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Love this beautiful boutique hotel- the staff is always amazing- especially Jesse!
Yöpyi 2 yötä huhtikuussa 2024
Katie vastasi 8.5.2024
Thank you for taking the time to write this review! Our team works diligently to make sure our guests have a memorable stay. Come back for another stay soon!

10/10 Loistava

David

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent location and comfortable rooms.
Yöpyi 5 yötä huhtikuussa 2024
Guest Services vastasi 2.5.2024
Thank you for taking the time to share your experience with us and others. We can’t wait to welcome you back for your next stay!

8/10 Hyvä

jill

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Fantastic hotel great service and do clean with great style. Love the bank vault! Only reason I didn’t give 5 stars is because there was a laundry bag outside our room for over 6 hours. Everyone so nice! We will stay again
Yöpyi 1 yön huhtikuussa 2024
Guest Services vastasi 2.5.2024
Thank you for this review about your stay with us! We look forward to welcoming you back to The Liberty Trust for your next stay in Roanoke.

10/10 Loistava

Theresa

Yöpyi 1 yön huhtikuussa 2024
Guest Services vastasi 22.5.2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Loistava

Kimberly

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Loved my stay at Liberty Trust! It was such a fun vibe in a a boutique style hotel! Each staff member I encountered offered great customer service. The rooms were nicely appointed, loved the complimentary gift and the AC was pumping which is a HUGE deal for me! I stayed there twice in once week as I traveled back and forth and had the same great experience each time! Would highly highly recommend!
Yöpyi 1 yön huhtikuussa 2024
Katie vastasi 2.5.2024
Thank you for taking time to write this review. The team at The Liberty Trust is committed to helping our guests create a relaxing and memorable stay. We look forward to welcoming you back!

8/10 Hyvä

Chuck

Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Lois

Easy parking too.
Yöpyi 5 yötä helmikuussa 2024
Guest Services vastasi 28.4.2024
Thank you! We can’t wait to welcome you back for your next stay!

10/10 Loistava

Shaun

Yöpyi 1 yön huhtikuussa 2024
Guest Services vastasi 15.5.2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Loistava

irene

Yöpyi 2 yötä huhtikuussa 2024
Guest Services vastasi 15.5.2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Loistava

irene

Matkusti perheen kanssa
Loved the architecture and my room was very spacious with great views of the city.
Yöpyi 1 yön huhtikuussa 2024
Katie vastasi 25.4.2024
Thank you for taking the time to share your experience with us and others. We can’t wait to welcome you back for your next stay!

10/10 Loistava

Carlos

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is beautiful yet functional. It's only one block from the Amtrak and right in the dining and entertainment downtown district. The interior of the hotel is quiet and well appointed. Great place.
Yöpyi 2 yötä huhtikuussa 2024
Katie vastasi 23.4.2024
We are thrilled to hear that you enjoyed your stay with us! Thank you for your review and we hope to have you come back to stay with us again soon.

4/10 Huono

lauren

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
To keep this as short as possible, this hotel was an overall disappointment. First of all the rooms were dirty and dusty. There were thick layers of dust EVERYWHERE and I mean everywhere. I don’t know if they’ve ever changed the air filters it was so bad we were unable to use the heat or air. The bed the sheets weren’t even pushed down behind the bed or tucked under it, sheets were thrown on top of the mattress. The towels were rough and honestly were such poor quality. I questioned if the maid didn’t take a wet towel that somebody else used prior to us staying in the room and just rehung it instead of getting us new ones. In terms of the toiletries not a big deal, but when you have two conditioners, no shampoo, no lotion and a body wash that’s irritating. It looks like some kid wiped boogers all over one of the chairs in the room, which was appalling or who knows could’ve been an adult. Oh and I guess cleaning the toilets was not part of cleaning the room for the next guest. Their breakfast is a joke we went downstairs and we were told they’re out of the two breakfast sandwiches because they’re frozen sandwiches they get delivered and they ran out so basically you can get something continental like bagels instant oatmeal etc. The staff is less than friendly. There’s one girl in particular who is younger with reddish brown hair that wears glasses who is just awful and not polite. The noise!! Trains, drag, racing loud music and people screaming all hours of the day and night.
Yöpyi 2 yötä huhtikuussa 2024

8/10 Hyvä

Chad

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We enjoyed this unique property which has been well maintained with an excellent combination of historical character and modern amenities. The only drawback was a “nightclub” near the hotel which was very noisy well past midnight both nights.
Yöpyi 2 yötä huhtikuussa 2024
Katie vastasi 22.4.2024
Thank you for your review! We greatly appreciate your recommendation and for sharing your experience with others, and hope that you will come stay with us again.

10/10 Loistava

Jessica

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The building is beautiful and the staff was outstanding
Yöpyi 3 yötä huhtikuussa 2024
Katie vastasi 22.4.2024
Thank you for taking the time to write this review! Our team works diligently to make sure our guests have a memorable stay. Come back for another stay soon!

2/10 Hirveä

Agron

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room looks like an office which makes sense since we learned that the place used to be a bank. Loud music coming from the bar next door till 2 am. Never again!
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

sam

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All staff members were friendly, professional and helpful. Great room, enjoyed the restaurant/ cocktail lounge and easy access to numerous restaurants and bars in the downtown area.
Yöpyi 1 yön huhtikuussa 2024
Katie vastasi 20.4.2024
Thank you for taking time to write this review. The team at The Liberty Trust is committed to helping our guests create a relaxing and memorable stay. We look forward to welcoming you back!

10/10 Loistava

lisa, farmington

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We enjoyed our rom and drinks at the bar
Yöpyi 1 yön huhtikuussa 2024
Guest Services vastasi 20.4.2024
Thank you! We can’t wait to welcome you back for your next stay!

2/10 Hirveä

Grace

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
I stayed here for 2 times within a week. First night was good so i reserved another night a few days later. Now, I checked in and found the bed have blood stain all over with hair here and there. They covered that with a flat sheet. Im so glad I uncover the sheet before I lay down. Hotel didn't have the room service manager so the restaurant manager came and got us the new room and apologized with breakfast coupons but I couldn't feel comfortable in a new room either. Never seen this kind of bed in any hotels in my life.
Yöpyi 1 yön huhtikuussa 2024
Manager vastasi 19.4.2024
Thank you for taking the time to provide detailed feedback about your experience with us. On behalf of our entire team, we sincerely apologize for the issues you encountered during your visit. The health, safety, and comfort of our guests is our top priority, and it is clear that the condition of your room fell below our strict standards. We are deeply regretful about your experience and we have taken immediate action to make things up to you. We do hope that you will give us another chance if your travels bring you back to the area.

8/10 Hyvä

Alain

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
No parking on the site
Yöpyi 1 yön huhtikuussa 2024

6/10 OK

brian

Yöpyi 2 yötä huhtikuussa 2024

10/10 Loistava

Sam

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was my second time at the hotel and it was just as great as the first time! Will always come back when I’m in Roanoke
Yöpyi 1 yön huhtikuussa 2024
Guest Services vastasi 17.4.2024
Thank you for this review about your stay with us! We look forward to welcoming you back to The Liberty Trust for your next stay in Roanoke.

10/10 Loistava

Frank A

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Exceptional & unique. All the staff were great. Very safe property & spotless clean. Beautifully decorated rooms & & so is the entire property.
Yöpyi 1 yön huhtikuussa 2024
Katie vastasi 17.4.2024
Thank you for taking time to write this review. The team at The Liberty Trust is committed to helping our guests create a relaxing and memorable stay. We look forward to welcoming you back!

10/10 Loistava

KARIN

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved the history of the building. The bar and the Vault was great with good service.
Yöpyi 1 yön huhtikuussa 2024
Katie vastasi 11.4.2024
Thank you for your review! We greatly appreciate your recommendation and for sharing your experience with others, and hope that you will come stay with us again.

10/10 Loistava

Shaun

Yöpyi 1 yön maaliskuussa 2024
Guest Services vastasi 2.5.2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Loistava

Laurie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Guest Services vastasi 4.4.2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Loistava

Maurice

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was nice and clean, modern and up to date
Yöpyi 1 yön maaliskuussa 2024
Katie vastasi 1.4.2024
Thank you for your review and for making The Liberty Trust your accommodations destination when visiting Roanoke. We can’t wait to welcome you back for your next stay!

10/10 Loistava

Gabriel

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great place to stay
Yöpyi 1 yön maaliskuussa 2024
Guest Services vastasi 1.4.2024
We are thrilled to hear that you enjoyed your stay with us! Thank you for your review and we hope to have you come back to stay with us again soon.

10/10 Loistava

JODI

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Loved it
Yöpyi 1 yön maaliskuussa 2024
Guest Services vastasi 1.4.2024
Thank you for your review and for choosing to stay at The Liberty Trust. We hope to welcome you back for another stay should your travels bring you back to the area.