Aula

Arvostelut: Best Western Plus Victor Inn & Suites

2.5 out of 5
Best Western Plus Victor Inn & Suites
7449 State Route 96, Victor, NY

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 616 kautta 1002 arvostelua" "
Arvosana 8 - Hyvä. 249 kautta 1002 arvostelua" "
Arvosana 6 - OK. 70 kautta 1002 arvostelua" "
Arvosana 4 - Huono. 42 kautta 1002 arvostelua" "
Arvosana 2 - Hirveä. 25 kautta 1002 arvostelua" "

9,0/10

Siisteys

9,2/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Paul

Hyvää: Majoituspaikan kunto ja tilat
Clean and comfortable
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Gregory, Kernersville

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everything was great. Friendly staff and great breakfast. Only complaint was bottle of soap, shampoo and conditioner empty.
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

melanie

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
First time there and would definitely go back
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

John

Matkusti perheen kanssa
It was easy to get off the turnpike and back on.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Caleb

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I cant wait to book again but hopefully next time i stay i can have a room that i can smoke in other than that 0 complaints i loved my stay
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Jovica

Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Brittany

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly check in staff, clean & breakfast was good. Pool was nice.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Ellen

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean and quiet
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Trevor

Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Justin

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice and in convenient location
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Damla

Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
First room I was given had a strong cigarette smell. I asked for a second room, when I got the second room, it felt like it was never aired out, air conditioning didn’t work. Bathroom had an old roll of used toilet paper. It was not a pleasant experience overall. I regret not looking into some of the other nearby places I had previously better experience.
Yöpyi 1 yön toukokuussa 2024
Thomas Coyne vastasi 4.5.2024
I apologize for the disappointing experience you had during your stay. We have addressed the issues with cleanliness and maintenance to ensure they are not repeated. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 Loistava

Beth

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good rates, good front desk service.
Yöpyi 1 yön huhtikuussa 2024

6/10 OK

William, Milford

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Property needs a refresh. Soaps empty. Rom design had issues like light over hot tub without dimmer.
Yöpyi 3 yötä huhtikuussa 2024
Thomas Coyne vastasi 30.4.2024
Thank you for your feedback about our property. We apologize for the issues you encountered with amenities and room design. Your comments will be taken into consideration as we work towards improvements. We appreciate your insights and hope to provide a more satisfying experience in the future.

10/10 Loistava

Suzanne

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The staff was so very nice and helpful The iron ruined my husband’s dress shirt. Appeared as someone must have dropped it as it leaked water terribly. The bottom had melted something on it that transered on shirt and can’t be worn again
Yöpyi 1 yön huhtikuussa 2024
Thomas Coyne vastasi 30.4.2024
Thank you for your feedback about your recent stay. We apologize for the inconvenience caused by the issue with the iron and the damage to your husband's shirt. We will address this matter promptly to prevent similar occurrences in the future. Your satisfaction is important to us, and we appreciate your understanding.

10/10 Loistava

Mike

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice place,nice person at the front desk
Yöpyi 1 yön huhtikuussa 2024
Thomas Coyne vastasi 30.4.2024
We are thrilled that our staff met you expectations. We look forward to seeing you again in the future!

10/10 Loistava

Cindy, Hilliard

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The GM was working, seemed like he was running the whole hotel independently and was incredible! We listened to him interact with many people at check in while we played cards at a table in the breakfast area, he went above and beyond for many of them.
Yöpyi 1 yön huhtikuussa 2024
Thomas Coyne vastasi 30.4.2024
Thank you for the compliments, all our staff try and help guests in anyway we can. We enjoyed having you stay with us and we look forward to seeing you again soon!

4/10 Huono

Kevin

Matkusti kumppanin kanssa
Check in was a good experience. Our king suite appeared clean apart from a sightly, brown stain on the shower curtain. The smell of marijuana began to sift into our room after a short time. This is supposed to be a smoke free hotel. If you are sensitive to smoke, look elsewhere. The smell of marijuana worsened in the evening. We were awoken during the night ( all night) by loud music and intimate sounds. These continued for hours and prevented sleep. For the price paid, we would expect a quieter experience. We brought our experience up to Adam at the front desk in the morning. He barely apologized and didn’t seem at all surprised. Told us that we should have come down in the night. Unacceptable. Said that marijuana is a problem. Also didn’t seem concerned overall with our experience. I explained that I would be making a review and that we aren’t satisfied. And this didn’t seem worrisome in the least. I wouldn’t recommend this hotel as a result of the lack of response in any capacity.
Yöpyi 1 yön huhtikuussa 2024
Thomas Coyne vastasi 30.4.2024
I apologize for the inconvenience and disappointment you experienced during your stay. Providing a quiet and smoke-free environment is our priority, and I am sorry that we fell short of your expectations. Your feedback regarding the issues with noise and smoke will be addressed with our team to ensure improvements are made. We appreciate your candid comments and hope to have the opportunity to regain your trust during a future visit.

10/10 Loistava

Anthony

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Breakfast was good, staff were great, will consider Rewards program, Not happy I received incidental charges on my credit card even though I used nothing in my 1 night stay, that was only blemish on otherwise excellent stay
Yöpyi 1 yön huhtikuussa 2024
Thomas Coyne vastasi 28.4.2024
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our breakfast and encountered excellent service from our staff. I apologize for any inconvenience caused by the incidental charges. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Warm regards,

10/10 Loistava

Llisel

Hyvää: Siisteys ja henkilökunta ja palvelu
I loved the breakfast, the guy on front desk verry nice n sweet both of the guys. The only thing the last room i was in had alot of dust no were to hang anything the bathroom had a little mold on it and i woke up with a bite on my right hand.
Yöpyi 1 yön huhtikuussa 2024
Thomas Coyne vastasi 30.4.2024
Thank you for your feedback about your recent stay with us. We apologize for the issues you encountered with cleanliness and comfort in your room. Your comments will be addressed with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to provide a more enjoyable experience on your next visit.

10/10 Loistava

Christine

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Thomas Coyne vastasi 28.4.2024
Thank you! We hope to see you again in the future!

10/10 Loistava

Kerry

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean, close to a lot of great dining options and shopping.
Yöpyi 2 yötä huhtikuussa 2024
Thomas Coyne vastasi 30.4.2024
We are thrilled that you enjoyed our stay! Our properties location is great for shopping. We hope to see you again soon!

10/10 Loistava

Janet

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Thomas Coyne vastasi 28.4.2024
Thank you. We look forward to seeing you again in the future!

10/10 Loistava

Bethann

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice place and super clean! Breakfast options were amazing. I loved the available coffee in the common area with fresh coffee in every cup! The room was very nice, not the greatest mattress, but everything else outweighed that. I would recommend this property and would definitely stay again!
Yöpyi 1 yön huhtikuussa 2024
Thomas Coyne vastasi 28.4.2024
Thank you for your kind words and recommendation. We're delighted to hear that you enjoyed our clean facilities, amazing breakfast options, and complimentary coffee. We appreciate your feedback about the mattress and look forward to welcoming you back for another enjoyable stay.

8/10 Hyvä

Gerald

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Thomas Coyne vastasi 28.4.2024
Thank you! We look forward to seeing you again in the future!

10/10 Loistava

Yeva

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Thomas Coyne vastasi 15.4.2024
Thank you for leaving a review! We are thrilled you enjoyed your stay and we look forward to welcoming you back in the future!

10/10 Loistava

Lois

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was clean and quiet and conveniently located for exploring Rochester and environs. Victor is a cute small town with some interesting restaurants and ice cream shops. My favorite aspect of the hotel is that their breakfast coffee machine had several decaf options - latte, mocha, cappacino - which were actually flavorful!!
Yöpyi 2 yötä huhtikuussa 2024
Thomas Coyne vastasi 15.4.2024
Thank you for your positive feedback! We're delighted that you enjoyed our clean, quiet hotel and the convenient location for exploring Rochester and nearby areas. It's wonderful to hear that you appreciated our flavorful decaf coffee options at breakfast. We look forward to welcoming you back on your next visit to Victor!

8/10 Hyvä

Lawrence

Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Paul

Matkusti lemmikkien kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was very friendly and helpfull.
Yöpyi 1 yön huhtikuussa 2024
Thomas Coyne vastasi 15.4.2024
Thank you for your kind words about our friendly and helpful staff. We strive to provide exceptional service and look forward to welcoming you back again soon.

8/10 Hyvä

Stephen

Matkusti kumppanin kanssa
Clean, neat room; good $ value. Heating & cooling need to be adjusted in our room 202
Yöpyi 3 yötä huhtikuussa 2024
Thomas Coyne vastasi 15.4.2024
Thank you for your review. We appreciate your feedback regarding the room's heating and cooling system and will address this promptly.

8/10 Hyvä

Herbert, Jersey City

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The breakfast staff was awesome. He gave us ice cream for our waffles.
Yöpyi 1 yön huhtikuussa 2024
Thomas Coyne vastasi 10.4.2024
We are thrilled you enjoyed your stay and our breakfast! We hope to see you again in the future!

10/10 Loistava

Gauthier

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
L’initiative du personnel à la réception
Yöpyi 1 yön huhtikuussa 2024
Thomas Coyne vastasi 15.4.2024
Thank you I will pass along the message to our staff!

6/10 OK

Jonathan

Matkusti kumppanin kanssa
The amenity of EV charging was not possible as staff did not have suitable training and the Blink equipment was not fully functional. This was a major reason for choosing this site, and it failed.
Yöpyi 2 yötä huhtikuussa 2024
Thomas Coyne vastasi 9.4.2024
We sincerely apologize for the inconvenience you experienced with our EV charging amenities. Rest assured, we are taking immediate steps to provide proper training to our staff and ensure that our Blink equipment is fully functional to better serve our guests in the future. We are exploring other types of EV charging as well. Your feedback is invaluable, and we appreciate your patience and understanding.

10/10 Loistava

George

Yöpyi 2 yötä huhtikuussa 2024
Thomas Coyne vastasi 30.4.2024
Thank you we hope to see you again soon!

6/10 OK

Penny

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This was a fairly new property. The room was very clean & the bed was very comfortable. No bad smells or odors. The reception was very professional & friendly. My only complaint would be that you could hear EVERYTHING from the hallways, upstairs, next room, TV’s, toilets flushing, housekeeping in the morning, etc. Other than that it was great for our needs.
Yöpyi 1 yön huhtikuussa 2024
Thomas Coyne vastasi 9.4.2024
Thank you for choosing to stay with us at our property. We're delighted that you found our rooms exceptionally clean and comfortable, and we appreciate your positive feedback about our professional and friendly reception team. We apologize for any disturbance caused by noise from neighboring areas and will explore ways to further enhance our soundproofing to ensure a more peaceful stay for our guests. We hope to welcome you back for another great experience in the future.

10/10 Loistava

Katherine, cortland

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff is very accommodating 👍
Yöpyi 1 yön huhtikuussa 2024
Thomas Coyne vastasi 9.4.2024
Thank you for recognizing our staff's dedication to providing excellent service. We're glad you had a pleasant experience, and we look forward to welcoming you back on your next visit!

10/10 Loistava

Leslie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Thomas Coyne vastasi 9.4.2024
Thank you for taking the time to leave a review! We are thrilled you enjoyed your stay. We look forward to seeing you again!

10/10 Loistava

Peter, Lindsay

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
enjoyable stay good breakfast
Yöpyi 1 yön maaliskuussa 2024
Thomas Coyne vastasi 4.4.2024
Thank you for taking the time to leave a review. We love our breakfast as well. We look forward to seeing you again in the future!

10/10 Loistava

Shane

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very friendly folks and neat room, free breakfast and coffee provided
Yöpyi 1 yön maaliskuussa 2024
Thomas Coyne vastasi 3.4.2024
Thank you for taking the time to leave a review as your feedback is invaluable to our property, We are thrilled that you enjoyed your stay! Our breakfast is one of our strongest assets! We look forward to seeing you again in the future!

10/10 Loistava

James

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
we enjoyed our stay. breakfast
Yöpyi 1 yön maaliskuussa 2024
Thomas Coyne vastasi 3.4.2024
Thank you for taking the time to leave feedback on your stay as it is invaluable to our property to meet our guests expectations. We are thrilled you enjoyed your stay and look forward to seeing you in the future!

10/10 Loistava

Gill

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Thomas Coyne vastasi 24.3.2024
Thank you for taking the time to leave a review! We look forward to seeing you in the future!

8/10 Hyvä

Shannon

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was clean and staff were friendly.
Yöpyi 1 yön helmikuussa 2024
Thomas Coyne vastasi 22.3.2024
Thank you for staying with us. We look forward to seeing you in the future!

8/10 Hyvä

Harman Singh

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä maaliskuussa 2024
Thomas Coyne vastasi 22.3.2024
We appreciate you taking the time to leave a review. We look forward to seeing you in the future!

8/10 Hyvä

Elizabeth

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Property was in a safe area, clean, staff were friendly and helpful!
Yöpyi 1 yön maaliskuussa 2024
Thomas Coyne vastasi 19.3.2024
Thank you for taking the time to leave a review! We hope to see you again soon!!

10/10 Loistava

Michael

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really nice hotel and great staff. Thanks especially to Joe.
Yöpyi 3 yötä maaliskuussa 2024
Thomas Coyne vastasi 19.3.2024
Joe is irreplaceable! We are thrilled you enjoyed your stay and we hope to see you soon!

10/10 Loistava

Catherine

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great staff. Friendly and always ready to help.
Yöpyi 1 yön maaliskuussa 2024
Thomas Coyne vastasi 19.3.2024
Our staff is the most valuable part of our property! We hope to see you again soon!

8/10 Hyvä

Nicole

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I loved the jetted tub in my room!!!!
Yöpyi 1 yön maaliskuussa 2024
Thomas Coyne vastasi 19.3.2024
We enjoyed having you stay with us in the spa room! We hope to see you again soon!

6/10 OK

Austin, Scarborough

Yöpyi 1 yön maaliskuussa 2024
Thomas Coyne vastasi 3.4.2024
Thank you for taking the time to complete the survey as your feedback is invaluable to our property. We hope you are willing to stay with us again so we can meet your expectations.

10/10 Loistava

Thomas

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We enjoyed our stay
Yöpyi 3 yötä maaliskuussa 2024
Thomas Coyne vastasi 11.3.2024
We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 Loistava

Emma

Yöpyi 1 yön maaliskuussa 2024
Thomas Coyne vastasi 3.4.2024
Thank you for taking the time to leave a review as your feedback is invaluable to our property. We are thrilled that you enjoyed your stay and look forward to seeing you in the future!

8/10 Hyvä

Becky

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Jacuzzi room!
Yöpyi 1 yön helmikuussa 2024
Thomas Coyne vastasi 11.3.2024
We are thrilled you enjoyed our spa room! We hope to see you again soon!