Ulkopuoli

Arvostelut: Holiday Inn Rochester NY - Downtown, an IHG Hotel

3 out of 5

Arvostelut

6,4
Arvosana 10 - Loistava. 227 kautta 1004 arvostelua" "
Arvosana 8 - Hyvä. 274 kautta 1004 arvostelua" "
Arvosana 6 - OK. 168 kautta 1004 arvostelua" "
Arvosana 4 - Huono. 139 kautta 1004 arvostelua" "
Arvosana 2 - Hirveä. 196 kautta 1004 arvostelua" "

7,0/10

Siisteys

7,4/10

Henkilökunta ja palvelu

5,8/10

Palvelut/mukavuudet

6,2/10

Majoituspaikan kunto ja tilat

6,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Sini

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice and affordable hotel!
Yöpyi 2 yötä maaliskuussa 2022
Michael M. - Front Office Manager vastasi 21.3.2022
Sini, Thank you for taking the time to review your stay with us! We truly appreciate your feedback and hope you will choose our hotel the next time you're in town! Have a wonderful day! Kind regards,

8/10 Hyvä

Eevamaria, Washington DC

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good hotel, bad restaurant
Very friendly reception, Spacey, clean and quiet room. Our stay was enjoyable but the hotel restaurant was terrible: we waited at least 30 minutes ( in an empty restaurant) and the server had forgotten one of the dishes. Quality of the food was way below the standard.
Gary vastasi 21.6.2016
Thank you for your candid review. We apologize that your recent stay did not meet expectations with our restaurant. We appreciate your comments and will share these with our restaurant staff and chef so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Joanne G. Director of Sales

8/10 Hyvä

Janet

Hyvää: Siisteys
Yöpyi 1 yön toukokuussa 2024

4/10 Huono

peter, Farmington

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Had to change room night of arrival. Toilet did not work. Front desk unresponsive. Unauthorized charge appeared. Had to chase front desk to get a commitment to fix. In general Front Desk seemed less than competent. I am not usually a complainer.
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

korryne

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Stayed for a concert. Place was under construction but it was peaceful and the staff was nice. Just wished there was more shops around for food walking distance
Yöpyi 1 yön toukokuussa 2024
Hotel Manager vastasi 7.5.2024
Dear Guest,Thank you for your review. We're glad to hear that you had a peaceful stay and that our staff provided friendly service. We apologize for any inconvenience caused by the ongoing construction and the limited food options nearby. Your feedback is valuable, and we will take it into consideration as we strive to improve our guest experience. We appreciate your understanding and hope to welcome you back for another visit in the future.Sincerely, Hotel Manager

10/10 Loistava

Beverley

Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 13.5.2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

2/10 Hirveä

Christie

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room was unsanitary.
Yöpyi 3 yötä huhtikuussa 2024
Hotel Manager vastasi 30.4.2024
Dear Guest,We apologize for the unsatisfactory experience you had during your stay. Ensuring cleanliness and hygiene is of utmost importance to us, and we are disappointed to learn that we fell short of meeting your expectations. Your feedback is valuable, and we will address this issue promptly to prevent any recurrence in the future. If you would like to discuss your concerns further, please feel free to contact us. We hope to have the opportunity to restore your confidence in our hotel.Sincerely, Hotel Manager

2/10 Hirveä

Elsa

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Dirty place restroom smell like sewage plumbing not working carpet smelled dirty and old did not end up staying left instead
Yöpyi 2 yötä huhtikuussa 2024
Hotel Manager vastasi 30.4.2024
Dear Guest,We're deeply sorry to hear about the unacceptable conditions you encountered during your visit. Cleanliness and guest comfort are our top priorities, and we are disappointed to learn that we failed to meet these standards during your stay. Your feedback is crucial, and we will address these issues immediately to prevent any future occurrences. We understand your decision to leave and sincerely apologize for the inconvenience caused. If you are open to discussing your experience further, please reach out to us directly. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 OK

Amara

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The hotel was as cold as it gets. They turned off the heat and didn’t even attempt to turn it on knowing how cold the weather was. I literally had to wear sweater to keep me warm while I go to bed.
Yöpyi 2 yötä huhtikuussa 2024
Hotel Manager vastasi 30.4.2024
Dear Guest,We apologize for the inconvenience caused by the temperature in your room. We understand the importance of a comfortable stay and regret falling short of your expectations. Your feedback will be used to improve our services. If you have any further concerns, please don't hesitate to reach out. We appreciate your understanding and hope to welcome you back for a better experience.Sincerely, Hotel Manager

2/10 Hirveä

Sherri

Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 6.5.2024
Dear Guest,We're deeply sorry to hear about your experience. Your satisfaction is our priority, and we'd like to understand more about what went wrong during your stay so we can address any issues and make improvements. Please feel free to reach out to our team directly with any specific concerns you may have. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

4/10 Huono

Jane

Matkusti perheen kanssa, Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Hotel is under construction yet prices did not reflect this at all. Open ceiling tiles, unmarked parking areas and construction materials everywhere made the late check in frustrating. Bathroom had no toilet paper holder and roll in shower which we didn’t need but certainly important for some, just not us, and showers made the whole bathroom floor wet. Staff was friendly but at one point in the night someone tried to open our door and enter our room. My son had left the knob latch unlocked by accident and they were pushing full force. Thankfully he had closed the door latches. Hotel did not feel safe.
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 30.4.2024
Dear Guest,We sincerely apologize for the inconveniences you encountered during your recent stay with us. We regret that the ongoing construction and associated issues detracted from your experience. Your feedback is crucial, and we will take immediate steps to address the concerns you raised regarding safety, amenities, and overall comfort. Please know that the safety and security of our guests are of the utmost importance to us, and we are reviewing our procedures to prevent similar incidents from occurring in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay once renovations are complete.Sincerely, Hotel Manager

2/10 Hirveä

Margaret

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I never leave reviews, period. I have traveled in third world countries and stayed in youth hostels. This was worse. The hotel is not just dirty, it's filthy. Floors are gross with dust and dirt all over them. There was a half empty wine bottle on the floor of our room. Our room had clean linens and was quiet. I throughly checked for bed bugs are couldn't find any, thank god. The staff were friendly. The rooms had paper room numbers taped to the walls. One elevator was out with a sold out hotel. Panhandlers were in the lobby in the evening. The hotel is in a not so great area. Gym is under construction which is not mentioned anywhere until you get there. The neighborhood is not safe to run or walk in alone. Under construction. We paid $450 a night to stay there for the eclipse. Unbelievable. DO NOT STAY HERE!!
Yöpyi 2 yötä huhtikuussa 2024
Hotel Manager vastasi 30.4.2024
Dear Guest,We are truly sorry to hear about your disappointing experience. Your feedback is alarming, and we are addressing the issues raised regarding cleanliness, safety, and communication immediately. Rest assured, we are taking steps to ensure our guests' comfort and security are our top priorities. We apologize for any inconvenience caused and appreciate your candid feedback.Sincerely, Hotel Manager

2/10 Hirveä

Daniel

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Terrible experience, one elevator and several restrooms out of order, room cards constantly demagnetizing, bathtub literally falling apart, seriously understaffed hotel. Wouldn’t recommend to anyone
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 30.4.2024
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. Your feedback regarding the elevator, restrooms, room key demagnetization, bathtub condition, and staffing concerns is deeply concerning, and we are taking immediate action to address these issues. We understand the importance of providing a seamless and comfortable experience for our guests, and we regret falling short of your expectations. Please know that your comments will be used to implement necessary improvements. We apologize for any inconvenience caused and appreciate your valuable feedback.Sincerely, Hotel Manager

4/10 Huono

Samantha

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Fantastic staff but horrible building. We had to switch rooms because our sink and toilet wouldn’t drain just to have the second room have the same problems.
Yöpyi 2 yötä huhtikuussa 2024
Hotel Manager vastasi 30.4.2024
Dear Guest,We're sorry to hear about the issues you encountered during your stay. While we appreciate your kind words about our staff, we apologize for the inconvenience caused by the plumbing issues in both rooms. This is certainly not the experience we aim to provide. Your feedback will be addressed with our maintenance team to ensure such issues are promptly resolved in the future. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Hirveä

Stephen

The staff did not refund my security deposit
Yöpyi 1 yön maaliskuussa 2024
Hotel Manager vastasi 30.4.2024
Dear Guest,We apologize for any inconvenience regarding your security deposit refund. Please rest assured that we take this matter seriously and will investigate the issue promptly. If you could provide us with more details about your stay, we will ensure that your refund is processed as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience.Sincerely, Hotel Manager

4/10 Huono

Mozalin

Liikematkailija
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
No contact with front desk. TV did not work.
Yöpyi 3 yötä maaliskuussa 2024
Hotel Manager vastasi 30.4.2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Ensuring prompt communication with our front desk team and functioning amenities are top priorities for us. We regret falling short of meeting your expectations in these areas and will address these issues promptly to prevent any recurrence. Your feedback is invaluable, and we appreciate your understanding. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 Loistava

Mike

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Entire Hotel is going through renovations. Makes things very inconvenient, especially for the rate of $140 per night
Yöpyi 1 yön maaliskuussa 2024
Hotel Manager vastasi 30.4.2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by our ongoing renovations. We understand the importance of a comfortable stay and are working diligently to minimize disruptions to our guests. Your comments are valuable, and we appreciate your understanding during this process. If there's anything else we can do to enhance your experience, please let us know. We hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

6/10 OK

Kim

Yöpyi 1 yön maaliskuussa 2024
Hotel Manager vastasi 30.4.2024
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your experience was not up to your expectations. If there are specific areas where we can improve, please feel free to let us know. Your input is valuable to us as we strive to provide the best possible experience for our guests.Sincerely, Hotel Manager

2/10 Hirveä

Keith

Matkusti ryhmän kanssa, Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
No air conditioning heater only and it blows out at 90° could not sleep room was always 85 or above
Yöpyi 3 yötä maaliskuussa 2024
Hotel Manager vastasi 30.4.2024
Dear Guest,We apologize for the discomfort caused by the heating system during your stay. Your feedback is concerning, and we take it seriously. Rest assured, we will investigate the issue and take steps to rectify it promptly. Please accept our sincere apologies for any inconvenience you experienced.Sincerely, Hotel Manager

2/10 Hirveä

Jennifer

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was great but unfortunately expedia messed up my booking and there was no room reserved for me
Yöpyi 1 yön helmikuussa 2024

2/10 Hirveä

jonathan

Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huge Disappointment
Stayed here two years ago and it was cheap and cheerful. This time it was awful. Only one elevator worked. There was mold throughout the shower, rooms on our floor had no door handles and it didn't matter what time of day someone was always smoking pot at the entrance. I was later told that it's also a refugee hotel which makes sense as the place was completely worn out. No complaint about refugees but having to share The only elevator with numerous kids, toys and garbage isnt really my thing I would never go back.
Yöpyi 2 yötä helmikuussa 2024

8/10 Hyvä

Benjamin J

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The hotel is under construction (remodeling) so there is a lot of random stuff in the hallways, but otherwise the room was completely comfortable The one concern on our room was that the lock was not very reliable. Sometimes our keys worked and other times they did not, this was a little frustrating but not too big of a deal.
Yöpyi 3 yötä tammikuussa 2024

2/10 Hirveä

Tyrus, Brooklyn

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
They need to get the heating situation under control
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Regina

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Overall stay was extraordinary. Just needed time away to myself to relax and get comfortable.
Yöpyi 1 yön tammikuussa 2024

2/10 Hirveä

Denis

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Apparently, the hotel had been closed for some time when I showed up and no one informed me about it. Ruined my new year’s eve plans!
Yöpyi 1 yön joulukuussa 2022

2/10 Hirveä

Monique

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023

2/10 Hirveä

PETER

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Do not recommend
Arrived and was told that they couldn’t make up key cards. They offered to hold onto our luggage while we went to dinner. Upon return, we checked in a d received our key cards. However, strangely, a security person accompanied us to our rooms to ensure we could get in. When we arrived on our floor, we were greeted with a construction site. Drywall dust everywhere, mattresses and bits of furniture strewn through the hall. When we arrived to our respective rooms, we found the entire room full of dust and my colleagues said that the toilet in his room was used but not cleaned. I was aware that this Holiday Inn had some poor reviews before booking, but I didn’t expect to see anything as bizarre as this. It’s great that they’re renovating, but they can’t expect guests to literally sleep in a construction site. The kind attendant at the front desk refunded our credit cards. We booked nice accommodations at another property which we should’ve done from the get-go.
Yöpyi 1 yön marraskuussa 2023

2/10 Hirveä

keith

Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Bad hotel
We were placed on the floor that was under renovation. Why would you place guest our floors that are being renovated what they should’ve done was renovated half the hotel and place guest in rooms that are not renovated We had to walk down six flights of stairs, because the elevator wasn’t working. We wasn’t informed of this by the hotel staff I recommend that no one. I repeat no one stays at this hotel at all if they gave me a free night, I would not stay at this hotel.
Yöpyi 1 yön marraskuussa 2023

2/10 Hirveä

Roman

Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It would have been nice to know the property was under construction when booking. There was literally no warning or indication until arriving. Also in a building with at least 12 floors why shove everyone on the floor that’s under construction!?!? Not a good move! The Elevator was extremely slow and inconvenient, which took me to the 6th floor (my floor) which was completely under construction. Tools, wood, nail, paint and workers everywhere. Extremely unsafe and again no warning at all from the front desk! Then the workers didn’t even know which rooms were occupied so I was woken up at least 4 times by people trying to enter my room; how is this allowed to happen!!?? The heater was blasting in the room with no way to turn it down, the engineer had to just shut the A/C completely off;NICE! If that wasn’t enough, I left to get lunch and came back to find my room wouldn’t unlock! I go down to the front desk the lady swiped my card and sent me back up. It didn’t work again! I went up three times before she finally said “oh my bad, I forgot to update something; it should work now” Like thanks for the inconvenience. All in all would definitely NOT RECOMMEND! It’s a shame you can take my money and demand I pay using only certain methods but can’t do your guest the simple courtesy of telling them before hand! By the way we do not accept these forms of payment.
Yöpyi 1 yön marraskuussa 2023

6/10 OK

Henry L

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023

2/10 Hirveä

Nathan

Matkusti ryhmän kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hot ass room
Check in took over a half hour. Place was under construction I understand that because I used to build. But construction was all over the place not in one area. Room was not clean. No ice machine to be found on property. Room was hot as hell and air conditioner just blew hot air. Woke up to workers music down the hall.
Yöpyi 1 yön marraskuussa 2023

2/10 Hirveä

Scott

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Took forever to check in, hotel overbooked. Staff started knocking on our door at 815am to clean room. Staff had their infant children running all over the hotel while cleaning other rooms. No wifi, dirty carpets, extremely lazy front desk staff. Military security guards posted all over the hotel

4/10 Huono

Benjamin

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I get that it was being remodeled but it was pretty disgusting. Food and garbage in the stairwells and the room didn't look or feel comfortable at all , carpets and walls were stained and damaged. Closing during the remodel would be a better idea .
Yöpyi 1 yön marraskuussa 2023

2/10 Hirveä

jason

Yöpyi 1 yön marraskuussa 2023

2/10 Hirveä

Bridget

Yöpyi 1 yön marraskuussa 2023

4/10 Huono

Ken

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Stay away at all costs
I know construction outside the hotel on the traffic isn't the hotels fault, but it sucked! Then construction inside, started everywhere, yet so many areas, yet all partially completed? It's like NYS shutting down most of the rest areas.. almost all instead of every other. No restaurant opened the night of a huge concert? No vending machines with any drinks in them, while there is no open restaurant? One elevator while the other is out of service? Come on! Totally unacceptable... Totally. Who the hell is the Project manager? Not enough parking and being told just go across the street.. meaning drive around the block through construction and hopefully you'll find the right parking garage... Seriously? The ladies at the front desk were totally stressed, but had no help, they did great with little help. 85° in room, no matter what way you turned thermostat, it just got hotter and more stagnant. What a dump...
Yöpyi 1 yön marraskuussa 2023

2/10 Hirveä

Chad

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property was under renovation. Took us almost an hour to check in. We were told the hotel had been overbooked. Our room was changed over to a king bedroom on the floor that was being remodeled. There was construction noise all night and morning.Hallways were full of constructive debis and drywall dust.The elevator would not go to our floor when we arrived and we had to take the stairs. There was no toilet paper in the room and the air conditioner did not operate. Only heat worked and the room was hot. No hair dryer and we were late to our event nearby
Yöpyi 1 yön marraskuussa 2023

2/10 Hirveä

Janice

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Huonoa: Majoituspaikan kunto ja tilat
Check in was horrible. I was almost 40 minutes to check in their systems are awful. Then they almost charged me twice for my room
Yöpyi 1 yön marraskuussa 2023

2/10 Hirveä

Andreas

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel is dual use as homeless sanctuary, with multiple security guards 24/7 in the hallway. Heating is claimed to be turned off for whole hotel, after asking 3 times it was turned on. Most facilities are broken or unavailable (lamps, coffee machine, pool, restaurant). Construction in and all around hotel.

6/10 OK

Mara

Hyvää: Huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat
Renovations underway and that's a good thing.
The hotel is in the midst of a renovation so we had to just go with the flow. The mattress was clean and comfortable so we had a good sleep. Everything else is in need of update. The 'full service restaurant' is on the main floor and definitely needs to more ambiance. The breakfast was okay. It was included in the night charge. I wasn't worth the $15 they wanted to charge us. I'm sure it will be much nicer once the renovations are done.
Yöpyi 2 yötä lokakuussa 2023

2/10 Hirveä

Andrea

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2023

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Worst Hotel Experience in a Decade
The worst hotel stay I've had in at least a decade. To list my gripes: - Check-in took over an hour (not because of a line) - Three children had wandered into my room and were in there when I arrived. There we no other rooms left so I could not be reassigned. - No bulbs in any light fixture in the room - No toilet paper - Phone and TV was broken - Exposed paneling above the shower - Dirty sink - Chewed cupcake on the floor
Yöpyi 1 yön lokakuussa 2023

2/10 Hirveä

Jacob

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja palvelut/mukavuudet
My room was quite stuffy and the bathroom smelled like smoke. A Roach crawled up to my desk while I was working there. The restaurant was closed by the health department. My luggage came home with me smelling of the room. Not a good experience. Even though it was under renovations, it was not ready for customers.
Yöpyi 2 yötä lokakuussa 2023

6/10 OK

Keith, Floral Park

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Elevator was barely working and scary. The entire second floor had some type of school going on and had flying bugs all over my room. Refrigerator did not work and hotel was generally a mess. The hotel menu had 4 items on it. Staff was very nice but hotel was a disaster
Yöpyi 3 yötä lokakuussa 2023

2/10 Hirveä

Holly

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Didn’t have our booked room. Hotel overbooked. Heater didn’t work. Floors, walls, drapes dirty. They were renovating, but still terrible. Understaffed.Holes in walls. Electrical questionable. Staff inexperienced but helpful. Had to sleep on couch (not sofa bed). Elevators and outside doors broken.
Yöpyi 1 yön lokakuussa 2023

10/10 Loistava

Denise

Yöpyi 1 yön lokakuussa 2023

2/10 Hirveä

Julie

Yöpyi 1 yön lokakuussa 2023

10/10 Loistava

Fred

Yöpyi 1 yön syyskuussa 2023

2/10 Hirveä

Tarkistettu asiakas

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Smelly, Construction zone
The hotel was smelly (cabbage mildew combo). It was a construction zone, not advertised. Pool empty, also not advertised.
Yöpyi 1 yön elokuussa 2023

6/10 OK

John

Hyvää: Henkilökunta ja palvelu
Hard to review this as they were under heavy renovation at the time; I'm sure it will come back amazing, right? The only complaint was the wacky shower (in room 520), which the water faucet had a center position of OFF, a leftward position of ALL HOT, and a rightward position of ALL COLD. Hopefully they can get an actual plumber to fix it.
Yöpyi 1 yön syyskuussa 2023