Dear Paul,The staff and I at the RED ROOF PLUS+ WASHINGTON DC - ROCKVILLE are glad to see your perfect scoring. You highlighted our location was good and our rates were reasonable. Our goal is to provide a clean and comfortable stay for all our guests. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Sami, Thank you for taking part in our guest survey following your stay at the RED ROOF PLUS+ WASHINGTON DC - ROCKVILLE. It’s great to hear the room and the bed sheets and bathroom was clean and there was plenty of towels. You however indicated the corridor was unclean, the toilet was shaky, the room smelled of cigarettes and you felt unsafe. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Gabriela, At the RED ROOF PLUS+ WASHINGTON DC - ROCKVILLE we strive to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and our aim is to give you the best experience at the best value. Thank you so much for the highlights regarding our staff who provided excellent service. Comments like yours are always an encouragement as we aim to continuously improve.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit here at Red Roof. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Brian, It’s great to see we have been scored a perfect 5/5 following your recent stay with us at the RED ROOF PLUS+ WASHINGTON DC - ROCKVILLE. It’s an absolute joy reading how perfect you found our location to be. Your comments are encouragement as we aim to continuously provide great stays for all our guests here at Red Roof. Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Good afternoon Flor, room was inspected by professionals and the room did not have any bedbugs. Please accept my apologies for any inconvenience. sincerely, Claudia General Manager

Dear Nicole,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WASHINGTON DC - ROCKVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean room, broken toilet and the other issues mentioned. We take all customer feedback seriously and are deeply disappointed to hear that you had a negative experience. Management has been made aware of your feedback in an effort to address you concerns. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hi Martin,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Washington DC - Rockville with us. It was pleasing to know that the professional staff and our close proximity to points of interest were to your liking. On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure to host you under our roof in the future.Best regards,XaoRed Roof ManagementRediResponse Specialist

Dear Jonathan,Thank you for your review and your scoring of 5/5. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF PLUS+ WASHINGTON DC - ROCKVILLE thanks you for your comments and are happy to hear you had a great experience with us, especially regarding our clean rugs and available parking. Our goal at Red Roof is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences.Thank you again for your kind words. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ROCKVILLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Nelson. The staff and I at the RED ROOF PLUS+ WASHINGTON DC - ROCKVILLE were disappointed to see your 1/5 score. You indicated that the less-than-ideal encounter all around outside and being faced with safety concerns dampened your experience. At Red Roof, safety and security are some of our top priorities, so I am sorry to hear that was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist

Dear Kathya, The staff at the Red Roof Inn PLUS+ Washington DC - Rockville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Maximo, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - ROCKVILLE. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Thank you for taking a moment to leave a review, Vincent. The staff and I at the RED ROOF PLUS+ WASHINGTON DC - ROCKVILLE were disappointed to see your 1/5 score following your stay. You indicated that the neatness of our hotel was not being up to your standards. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely, Red Roof Management

Dear Cendrine,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WASHINGTON DC - ROCKVILLE. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with other guest bring the chairs and sitting outside, you stated that this made you uncomfortable. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Thura, Thank you so much for your feedback, please accept my apologies for the issues with the door, hope the problem was resolved. thank you for staying with us and hope to see you again when in the area.

Hello Ruben, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Washington DC - Rockville. We are delighted to hear that you had a wonderful experience during your stay with us, prompting your 5/5 rating. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. Our Red Roof team look forward to welcoming you back on your next visit.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Angel. The staff and I at the Red Roof Inn PLUS+ Washington DC - Rockville were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Georgia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Rockville. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our essential services and wi-fi. You indicated that you were unsatisfied with the amount of staff we had. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist

Dear Georgia,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Rockville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our good locality to conduct various activities. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

Dear Georgia,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Rockville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our accommodating staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

Dear Michelle, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Rockville. I am glad to read that you were pleased with the room and it's cleanliness. However, it seemed your stay fell short of your expectation due to the situation you described regarding the bed not being to your liking and the noise disturbance from other guests; please allow me to express my sincerest apologies. In regards to the amenities mentioned, the room type that you booked does not offer a microwave or a refrigerator, only our deluxe 2 full bed, superior king and premium room which you can consider booking in the future. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Bruce, We are sorry to hear your recent experience at the Red Roof Inn PLUS+ Washington DC - Rockville did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Erik,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ROCKVILLE and I appreciate your 5/5 score following your stay. I'm sorry to read that your phone was not working. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. I will communicate this issue with our management team so that they can investigate.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Sandra, Thank you for your feedback, I would like to know if you had a problem with your stay, you gave us a 2 of 5 score.please accept my apologies if you encounter any issues with your stay, thank you so much for staying with us. Hope you give us an opportunity to serve you better next time.

Hello Eugene, We’re so glad you shared your feedback following your stay at the Red Roof Inn PLUS+ Washington DC - Rockville. Your positive comment regarding our affordability is much appreciated and will be shared with hotel staff.We’d love to welcome you back to this location or any of our other Red Roof properties. Should you be planning a future visit, please note that RediRewards Member Exclusives Rates are available on redroof.com and in the Red Roof mobile app, where members always get the lowest available rate. You can quickly compare rates and see member savings. Booking the Member Exclusives rate is easy. Join or sign in to RediRewards, search for your hotel, and select the Member rate. Thank you and take care,OliviaRed Roof ManagementRediResponse Specialist

Dear Kim,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Rockville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

Hello Brian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Rockville and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Shiraz, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Washington DC - Rockville we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Roberto, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ WASHINGTON DC - ROCKVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Hello Shauna,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Red Roof Management

Dear Mario,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Rockville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

Hello Vasty, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Rockville and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Damara,Thank you for taking the time to tell us details about your experience at the Red Roof Inn PLUS+ Washington DC - Rockville. Please accept our sincerest apologies for the less than ideal encounter you had with your reservation. Upon investigation, the 4.24 payment was the refundable deposit. This location does not accept cash, debit/credit card payments only. In regards to your refund, please contact Expedia directly. If you have any questions please feel free to contact our front desk. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a better stay.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Ellen, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn PLUS+ Washington DC - Rockville. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very accommodating and friendly, In additional to the cleanliness and the convenience of our hotel which resulted in your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello,We do require a major bank card that matches with guest's ID for incidentals, i am sorry that was not provided upon check in but we did approve a full refund for the reservation.Thanks!

Dear Dave,Thank you for your review following your stay at Red Roof Inn PLUS+ Washington DC - Rockville. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the broken microwave, the dirty air vents and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Carl,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Rockville. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with the rude encounter at the front desk when you went to inform them that you had extended your stay, there was no housekeeping on your 6 nights stay and the other concerns you listed. Please accept our sincerest apologies for the negative impact this had on your stay. We value your business and would like to assure you that this is not reflective of our usual standards. We value your feedback as Red Roof strive to continuously improve the quality of our hotel to meet the needs of our guests. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Leonard, The staff at the Red Roof Inn PLUS+ Washington DC - Rockville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear James,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Rockville. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the charges was not to your liking. In the future when booking, you can visit the redroof.com website to get additional information in regards to charges and fees or contact the property directly. At Red Roof, your feedback is very important to us, so thank you for sharing.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Tessa,We are sorry to hear your recent experience at the Red Roof Inn PLUS+ Washington DC - Rockville did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist

Hello Farrah, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Washington DC - Rockville. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof staff strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Magdalena,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Rockville. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

Hello Jorge, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Rockville and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Gainesville. I was disheartened to read that your stay fell short of your expectation due to the situation you described regarding being charged an additional fee for a movie that not watch, the less than ideal encounter with the staff at the front desk and the other concerns you listed. If you would like to have the charges disputed, please to contact our Guest Relations department or the property directly. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We value your business and would like to assure you that this is not reflective of our usual standards. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Luis,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Rockville. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You mentioned that the room was old. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist