2/10 Hirveä
Cecily E.
14.5.2024
Huonoa: Siisteys
Horrible Stay
We came out on Mothersday weekend, we ended up with a water leak in the kitchen which my husband tried fixing for them and could not, we called and Lorena asked us to put a bowl there to catch the water she said that this happened and she knew exactly what it was from,the sliding door in the kitchen did not close properly and the balcony was really wobbly and not secure in some spots, I called and let her know right o way so she was aware. The linen was not clean which we just washed it our selves which we were still trying to have a positive weekend, everything was out dated and the chairs were broken in the living room, the smell was old in the house, but lastly on our 3rd day there which was MOTHERs DAY we all wake up and attempt to get ready to have a fun day and guess what NO hot water!!!! I called and explained to Lorena and she stated it wouldn’t be worth it to have someone come out and fix it since check out is at 11! Mind you we had lots of fun activities planned none of us could get ready! She said it was out of her control and she would reimburse us 40 dollars that didn’t even cover the hotel room I had to purchase just so we could get ready for the day! I tried being reasonable and polite and just wanted her to fix this and she refused! Thank you lady for ruing my mothersday I hope you never have to encounter such a messed up day!
Cecily E.
Yöpyi 2 yötä toukokuussa 2024