It is sad to read reviews from guests who are not telling the truth. This guest should be avoided by all homeowners who rent out their villas. It seems they are trying to do as much damage to us as possible because they didn't want to pay for the damage they had done to one of the windows in the hallway. This was broken during their stay and was spotted by the cleaners immediately after the guests had left. This was charged and deducted from the deposit, price 260 euros. The invoice was delivered. The person who entered the villa on the day these guests left was one of the owners of the house. The guests have also been informed about this, but still they are telling lies. It's very sad to register that someone can be so rude and untrustworthy. The electricity is charged as informed both in the advertisement and in the welcome email. It is also explained in text and pictures in this email how they can check the power consumption as they go along with their stay. These guests have not been paying attention to the information given them it seems. After their stay we provided them with full documentation of the power consumption, with pictures from the application from the electricity company. They were charged for 63 euros in all. The villa has been upgraded a lot during the last year, but some of the pictures are older, not the furniture or other equipment. The villa has a key box system and they are well informed in their welcome email about this, sent to every tenant around one week before arrival. The staff from us that were in contact with these tenants at the end of their stay and met them reported them as very unpleasant and rude people. Please avoid these guests. It will ruin your property reviews with untruths.

Pool was cleaned and ready by 4 o'clock, heated to 25 degrees. Windy afternoon and rain, pool not inspected by the guests until next morning. Therefore leaves and seeds were in the pool. Outside areas cleaned before their arrival, rain is always leaving surfaces somewhat grey when dried. These guests should have stayed in a hotel, and not in a villa. Some things they complained about were issues that occured because they were lacking normal skills to operate items. These people were seeking for big refunds without reasonable cause and should be avoided by home owners. We have mainly very good reviews, but from time to time you get difficult guests. Some of these guests complaints, minor issues, could have been addressed and fixed straight away- and would have been. We are always eager to react to complaints asap, as we seek pleased guests. These guests were not the kind that would address such issues at once, but wait until they left and looking for a big refund. Our house manager had to help these people operating their car on several occasions, not our concern, but since we want to be helpful we did it. Our house manager tells me their problems with the car was not really problems, but issues caused by lack of technical skills.

The photos shows the villa correctly, only difference is that a few furnitures has been replaced with new ones and some changes has been done to where they have been put. Shower head is replaced. The toilet brushes was not dirty, inspected by house manager-they have a black color from the factory-and they are replaced regularly. Some glasses were probably grey shaded since guests do not follow instructions using the dish washer - a lot of calsium in the water in Salobrena which leads to this if you do not use the rinse aid and salt provided in the house. Jacuzzi cleaned and water tested by house manager upon arrival - test ok.

We are sorry that you experienced your stay as unsatisfactory. The cost of a heated pool is always well informed about, so that guests can decide if they want this or not. This is a normal procedure for anyone doing rentals. It was also well communicated that the hot tub was in a poor condition. We, as well as the rest of the world, have been affected by the covid-situation the last couple of years. For us, it has been delays regarding replacements of outdoor furniture and hot tub. The villa is still in a good condition, although the Calima ravaged the area, and covered every property in mud when you were there. We have now cleaned up and brand new outdoor furniture and jacuzzi are in place.