Residenssit – Salt Lake City

”Awesome hotel in SLC! There is really value for the money. Everything is just perfect. If I come another time to SLC there is no question which hotel to select.”

”The hotel could see my Expedia reservation but said it could not retrieve it in its system. It took over a week of repeated calls to receive confirmation, making the booking process frustrating and time-consuming.”

”This property is overpriced, it lacks amenities and it’s out of date”

”Staff were not as friendly as other places I have stayed at while traveling. Bed was uncomfortable and had five small square bed pillows which were very uncomfortable. It was clean and room was spacious. Was suppose to be a “no pets allowed” hotel but dogs barked on two occasions. Give it a three out of five.”

”Very quiet, clean and friendly”

”I booked a suite because I was traveling with a small child. At check-in my room type was unavailable and I was downgraded (completely new experience) and because I booked third-party, they wouldn’t refund or change my rate. Expedia customer service (both chat and phone) was frustrating and not helpful, both were bots. I’m getting no satisfactory response or help. I felt like escalating via chargeback on my credit card, but that’s kinda scummy. Just downgrade my rate. It’s not complicated....