Markus, thank you for your stay at our hotel and sharing your experience online. We are pleased you had a pleasant stay and that our services were up to your expectations. Thanks again for your kind comments, we hope to have the opportunity to welcome you on your next visit to our area. Sincerely, General Manager

Dear Jesse, Thank you for your feedback. We sincerely apologize for the disturbances you experienced and the issues with breakfast availability. Ensuring a peaceful and enjoyable stay for our guests is our priority, and we regret that we fell short during your visit. We are addressing these concerns with our team to improve our services and response times. Your comments are valuable to us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Irving, Thank you for your feedback about your stay at Extended Stay America. We strive to provide the best possible amenities for our guests, and we understand the importance of complimentary wifi access. Your comments will be reviewed by our management team to ensure we are providing value and convenience to our guests. We appreciate your understanding and hope to have the opportunity to improve your experience during future stays.Sincerely,Hotel Management

Dear Ernesto, Thank you for sharing your thoughts with us. We appreciate your feedback regarding the condition of our property. Rest assured, we take your comments seriously and are actively working to address any areas in need of improvement. Our goal is to ensure every guest enjoys a comfortable and pleasant stay with us. We hope you'll consider giving us another chance to exceed your expectations in the future. Sincerely,Hotel Management

Dear Leslie Camille, Thank you for your review of our hotel. We apologize for the disturbance and cleanliness issues you experienced during your visit. Providing a peaceful and clean environment is essential to us, and we regret falling short of your expectations. Your feedback is invaluable, and we will address these concerns with the team to ensure a more enjoyable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay in the future.Sincerely,Hotel Management

Dear Nicolas, Thank you for choosing to stay at our hotel. We apologize for the inconvenience caused by the odor in your room. Ensuring a comfortable stay is our priority, and we regret that we fell short in this instance. Your feedback is valuable, and we will address the issue internally to prevent recurrence. We do hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management

Dear Alexander, We appreciate your detailed feedback about your recent stay with us in San Diego. It's fantastic to learn that our accommodations met your expectations for the most part, and we're glad you enjoyed the spaciousness and amenities of the king bedroom. Your compliments about our courteous and devoted team members are genuinely appreciated. However, we sincerely apologize for any discomfort caused by the issues with the smoke alarm and windows. Please rest assured that we take your feedback seriously and will address these concerns with our team to ensure a better guest experience moving forward. We hope to have the opportunity to welcome you back for an even more enjoyable stay next time. Sincerely,Hotel Management

Dear Maricela, Thank you for choosing us and leaving your feedback. We regret any lapses in our service and accommodations from your previous stays with us. Our housekeeping services are provided once every two weeks to guests staying eight or more nights, respecting the privacy of their home-like living. These services are always available upon request for a minimal fee, and we also offer a complimentary linen exchange service at the front desk as often as you like. However, we sincerely apologize for falling short of your expectations. We have noted your concerns and appreciate your insights, as your comments are crucial to our continued efforts to improve. Thank you again for the feedback; we hope you will return in the future to enjoy our hotel to the fullest.Sincerely,Hotel Management

Dear Sung, Thank you for choosing us for your recent accommodation in our area. We hope your overall stay was enjoyable; however, we regret that you did not leave completely satisfied. We are grateful for your feedback as we continually strive to enhance our guest experience. It was a pleasure having you as our guest, and we hope you will revisit us again the next time you are in the area.Sincerely,Hotel Management

Dear Jenee, Thank you for taking the time to post your review, as we value our guest's comments and opinions. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will address these issues appropriately. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

Dear Angelina, Thank you for choosing Extended Stay America as your place of stay. We appreciate your generous rating and are delighted to read that you had a wonderful experience with us. We aim to ensure that every guest has an excellent and memorable stay, and we are glad to know that we have achieved that with you. We have noted your specific feedback about the key. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Sandy, Thank you for reviewing your stay. We are happy your overall experience was pleasant. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear Selenia, Thank you for recognizing our amazing staff, especially Lydia, and their dedication during challenging times. We apologize for the cleanliness and service issues you encountered. Your feedback is vital, and we'll address these concerns to improve our standards. We understand your disappointment, and we're sorry for any inconvenience. Your comments will guide our efforts to enhance our guest experience. We appreciate your candor and hope to regain your trust in the future.Sincerely, Hotel Management

Dear Diego, Thank you for your kind words about Extended Stay America! Providing great service is at the core of what we do, and we're thrilled that you had a positive experience during your stay. Your satisfaction is our utmost priority, and we're delighted that our efforts resonated with you. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future. Sincerely,Hotel Management

Dear Jose, Thank you so much for reviewing our hotel. Updating and renovating our hotel is always ongoing, and we are sorry that our property did not meet your expectations during your stay. Various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see our progress. Sincerely,Hotel Management

Dear Adam, We sincerely apologize for the disappointing experience you encountered during your recent stay. It is truly disheartening to read about the unacceptable issues you faced with your room. Please know that this falls short of our usual standards, and we will share these concerns with our housekeeping team to prevent such oversights from repeating. Regarding our complimentary grab-and-go breakfast, we're truly sorry for falling short of your expectations. Your feedback is invaluable to us, and we assure you that we will utilize it to ensure a more fulfilling experience for future guests. Additionally, we understand your concerns about the surrounding area and assure you we work closely with the local police authorities to ensure the safety and security of our guests. We hope you will consider giving us another opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Ronald, Thank you for sharing your feedback with us. We are genuinely concerned to learn about your comments regarding the cleanliness and safety during your recent stay. We sincerely apologize for any discomfort caused by the issues you have raised. Please know that we take such feedback seriously, as we are committed to delivering an immaculate and secure environment for all our guests. Please rest assured we will use your insights to uphold our standards and ensure a more pleasant experience for future guests. We truly appreciate your insights and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Pamela, We appreciate you taking the time to share your feedback with us. Please accept our sincere apologies for any inconvenience you experienced during your stay. Our aim is always to provide exceptional value and comfort to all our guests. We genuinely regret falling short of meeting your expectations on this occasion. Your comments are invaluable to us as we continually strive to improve our guest satisfaction. We hope you will consider giving us another opportunity to provide you with a more fulfilling visit in the future.Sincerely,Hotel Management

Dear Gunther, Thank you for sharing your thoughts and comments regarding your stay with us. We always strive to exceed our guests' needs and expectations; therefore, we apologize for any disappointment with the shuttle service. We will address this issue adequately to ensure it is not repeated. Your patience is much appreciated, and we hope to see you again soon. Thank you for choosing us.Sincerely,Hotel Management

Dear Martin, We're sorry to hear about your experience. While we strive to maintain a safe environment for all our guests, we understand that external factors may occasionally impact your stay. We appreciate your feedback and will continue to work diligently to ensure the comfort and security of our guests. If you ever feel uncomfortable or unsafe during your stay, please don't hesitate to reach out to our staff for assistance. We value your safety and satisfaction above all else.Sincerely,Hotel Management

Dear Stephanie, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Susanna, We sincerely apologize for the inconvenience and challenges you encountered during your recent stay. While we're glad to hear that you found our staff to be accommodating, we understand the frustrations caused by the issues with the charging stations, the presence of a vehicle in the designated space, and the unexpected flooding in your rooms. Your feedback is invaluable, and we will address these concerns with urgency to ensure improvements are made. We hope to welcome you back in the future for a much-improved stay. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Guest, Thank you for bringing this matter to our attention, and we apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the issue with the drains in your tub. We take cleanliness and guest comfort very seriously, and we regret that we fell short in this instance. Your feedback is essential, and we will address this issue promptly with our housekeeping and maintenance teams to ensure that such incidents do not recur. We appreciate your understanding and hope to welcome you back for a much-improved experience in the future. Thank you for your patience and for choosing to stay with us.Sincerely,Hotel Management

Dear Kelly, We're thrilled you found good value at Extended Stay America! Our kitchen amenities aim to make longer stays comfortable, and we're delighted you enjoyed the stove top range. Don't hesitate to reach out for any additional needs during your stay. We look forward to hosting you again soon!Sincerely,Hotel Management

Dear Alicia, We are pleased everything went great for you during your visit to our city. It is nice knowing our fantastic location, easy access to the suite's kitchen, and exceptionally friendly and helpful staff made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

Dear HECTOR D, We apologize for the oversights you experienced during your stay. This does not reflect our usual standards, and we appreciate your feedback. We will address the issues with amenities and communication about parking charges to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with an improved stay in the future.Sincerely,Hotel Management

Dear Xiaonan, We appreciate your feedback regarding the pet fee and breakfast offerings. Your comments are valuable; we'll use them to enhance our services. We apologize for any inconvenience and appreciate your understanding. If you choose to stay with us again, we are committed to providing a more satisfying experience. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Guest, Thank you for your kind words about Extended Stay America. We're delighted to hear you've had an amazing experience with us. Your support means a lot. While we understand changes can be bittersweet, we appreciate your understanding. We remain committed to providing exceptional stays until our departure, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Guest, We appreciate your feedback and understand your concerns. While we regret any inconvenience, please know your insights are valuable for our ongoing improvements. We apologize if our current amenities and processes fell short of your expectations. Your comments will be taken into consideration to enhance our services. We appreciate your patronage and hope to serve you better in the future. Sincerely,Hotel Management