Dear Boots P,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay and that there were some aspects that overshadowed your experience.We have passed your concerns to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a more pleasant experience.Best Regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Hui,Thank you for your review and feedback following your recent visit. It is disappointing to read that of your discomfort.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly, we have no authority over the information shared on their website.It is through your booking channel that we can review what happened and give you an appropriate response.We will forward your review to the management.Best Regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

Dear Thi,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to read that you were left disappointed with some areas. We are sorry to learn that you were not fully satisfied with the All-Inclusive program and the food offer included in it. We regret to read that we did not fulfil your expectations with our offer, as we always offer a wide variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.Your feedback will be shared with our team and we hope that you will have a more favourable experience the next time you return to us.Best Regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager