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Arvostelut: Stone Villa Inn

2 out of 5
Stone Villa Inn
2175 S El Camino Real, San Mateo, CA

Arvostelut

6,6
Arvosana 10 - Loistava. 228 kautta 1001 arvostelua" "
Arvosana 8 - Hyvä. 252 kautta 1001 arvostelua" "
Arvosana 6 - OK. 212 kautta 1001 arvostelua" "
Arvosana 4 - Huono. 174 kautta 1001 arvostelua" "
Arvosana 2 - Hirveä. 135 kautta 1001 arvostelua" "

7,0/10

Siisteys

6,8/10

Henkilökunta ja palvelu

7,6/10

Palvelut/mukavuudet

6,6/10

Majoituspaikan kunto ja tilat

7,2/10

Ympäristöystävällisyys

Arvostelut

4/10 Huono

Juha

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Perusmotelli
Perusmotelli, ihan ok, jos sänky ja suihku riittää - mutta juuri muuta et saa. Ei ravintolaa eikä ravintoloita ihan lähietäisyydellä. ainoa valtti on sijainti, kävelymatka San Mateon messualueelle. Jos et osallistu messuille, ei mitään syytä valita tätä.
Thank you for sharing your concerns. We regret any inconvenience caused and that we were unable to share information like : We are going to have a coffee shop (Grindstone) at our Hotel premises very soon offering wide range of breakfast and beverages. We have a liquor store right across the street from us. We have restaurants adjacent to our Hotel. Restaurants offer wide variety of cuisine-all within 0-7 mins of walking distance. We also have two Train Stations nearby 11-17 mins walking distance and frequent Bus service to and from San Francisco less than a block away. We hope you give us another chance for a better experience on your next visit. We assure you would not be disappointed. Jessie M. General Manager Stone Villa Inn-San Mateo

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus

8/10 Hyvä

Thomas

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Typical Motel with some design
It is a typical motel, no services. The neighborhood is mot exceptional. The place looks slightly better than a regular motel, has some outside design towards the main street.
Yöpyi 1 yön maaliskuussa 2022

4/10 Huono

Sophia

Bathroom smell so musty that I must keep it closed at all time. I’d spend as little time as possible in there. Perhaps main floor rooms are used more Often may not smell like the 2nd floor bathroom. They renovated the motel to be an inn, it’s decent but the carpet was kind of dirty when I walked in. Very strong ordor of odor spray that was def a turn off. 2 Chinese, Vietnamese and pizza across the street was def plus. However I won’t stay there again cause I prefer a nicer name brand hotel. Thus hotel tonight App had this inn on their site, so I went for it. Def not for me
Yöpyi 1 yön maaliskuussa 2022

8/10 Hyvä

Ricardo

Yöpyi 1 yön maaliskuussa 2022
Guest Services vastasi 12.3.2022
We are glad you enjoyed your stay with us.

2/10 Hirveä

Bianca, Fresno

Liikematkailija
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was filthy! Mold was ALL over the bathroom and there was what appeared to be blood splattered on the wall in the bathroom. I will be reporting them to the health department. The manager Raul was completely rude and unprofessional!
Yöpyi 2 yötä maaliskuussa 2022
Guest Services vastasi 12.3.2022
We apologize for the inconvenience caused to you. We are investigating the matter and corrective measures will be initiated promptly.

10/10 Loistava

Mark, Monterey

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
If you are looking for a very good bargain hotel stay, this property is one of the best. The manager is exceptional, the rooms are decent, and the location convenient.
Yöpyi 2 yötä helmikuussa 2022
Stone Villa Inn Team vastasi 1.3.2022
Thank you for your feedback and words of appreciation. We look forward to having you stay with us again. Warm regards from our General Manager, Rahul.

6/10 OK

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
Yöpyi 1 yön helmikuussa 2022
Stone Villa Inn Team vastasi 1.3.2022
Thank you for your feedback. We look forward to having you stay with us again.

10/10 Loistava

Daniel

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2022
Guest Services vastasi 24.2.2022
Thank you for your positive feedback.

10/10 Loistava

Mark, Monterey

Yöpyi 1 yön helmikuussa 2022

10/10 Loistava

priscilla

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
If you need to run errands and visit friends and family nearby, this is a very good hotel to stay for a few days.
Yöpyi 1 yön tammikuussa 2022
Indrani, Front Desk Team vastasi 8.2.2022
Thank you for your words of appreciation. We look forward to having you stay with us again.

10/10 Loistava

Angelina

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2022
Stone Villa Inn Team vastasi 26.1.2022
Thank you for your positive feedback. We look forward to seeing you again soon.

10/10 Loistava

Frayner Gomez

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Todo excelente
Yöpyi 1 yön tammikuussa 2022
Guest Services vastasi 17.1.2022
Thank you for your positive feedback. We look forward to seeing you again soon.

8/10 Hyvä

Claudia

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient location. The hotel is close to the freeway, dining and shopping. My room was fully renovated. The only downside is i could hear the family upstairs LOUD & clear. I only slept about 2.5 hours which was horrible, i had my nursing state license exam the next day. Other than that, everything was great. They will ask for a $100 deposit fee that isnt mentioned on expedia. I traveled on my own, i felt safe enough to proceed to stay the night there.
Yöpyi 1 yön tammikuussa 2022
Guest Services vastasi 16.1.2022
Dear Claudia; Our sincere apologies for the negative experience with the sounds, we appreciate your feedback - safe travels

4/10 Huono

Margaret

Yöpyi 1 yön tammikuussa 2022

8/10 Hyvä

Jesus

Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2021

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2021
Stone Villa Inn Team vastasi 8.1.2022
thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us and, we look forward to having you back with us again. Best regards, Guest Experience Team @ Stone Villa Inn

4/10 Huono

Jasmine

Yöpyi 5 yötä kesäkuussa 2020

8/10 Hyvä

Michael

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
No coffee provided but comfortable beds
Comfortable bed. Room was comfortable. Shower head too low for folk that are 6ft5in. Probably would not have cost any extra to put them higher when they were building the place. Dirty freezer compartment of the mini fridge in the room. No coffee. Nothing. Not in the room. Not on the premises. Probably the thing that irked me the most. Actually his comment irked me more. "Go down a few blocks to the Starbucks". Very disappointed. A coffee machine in reception could work well with minimal risk to anyone. Otherwise coffee machines in the rooms.
Breakfast room
Breakfast room #2
Yöpyi 1 yön joulukuussa 2021
Guest Services vastasi 15.12.2021
Thank you for your feedback. The safety of our guests and employees is our top priority. We were working on bringing some of the amenities back but we had to pause it due to the new variant.

8/10 Hyvä

alicia

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I like the location. The hotel was near stores.
Yöpyi 2 yötä marraskuussa 2021
Indrani Sircar vastasi 6.12.2021
Thank you for your feedback. We appreciate hearing from you. We look forward to having you stay with us again. Indrani Front Desk

10/10 Loistava

MARTHA

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room is clean,comfortable and the owner was friendly.
Yöpyi 2 yötä marraskuussa 2021
Indrani Sircar vastasi 6.12.2021
Thank you for your words of appreciation. We look forward to having you stay with us again at Stone Villa. Indrani Front Desk

2/10 Hirveä

Stephen

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property was absolutely horrible. I read the reviews before but thought I would still take the chance since it was the only hotel within walking distance from family. Rude front desk and staff, the rooms were disgusting, walls all covered in nasty grime and god knows what other colors, walls warped, water damage to the floor, and mold around the sink and mirror above it. I will say the bedding was nice… I think. Disappointing.
Yöpyi 1 yön marraskuussa 2021
Indrani Sircar vastasi 6.12.2021
Dear Stephen, We are sorry that we did not meet your expectations. Your feedback has been noted, and we hope to do better should you stay with us again. Thank you, Indrani Front Desk

2/10 Hirveä

Nour

Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2021

8/10 Hyvä

YILING

Yöpyi 1 yön marraskuussa 2021
Stone Villa Inn Team vastasi 18.11.2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

8/10 Hyvä

Vita

Staff is so helpful...
It was cozy n clean. There were ample towels n tissues. GreaT getaway for us !
Yöpyi 6 yötä marraskuussa 2021
Guest Services vastasi 12.11.2021
We are glad you enjoyed your stay with us.

10/10 Loistava

Angela

Yöpyi 1 yön lokakuussa 2021

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Worst Hotel in Town
Worst hotel I've ever stayed at in my life. The guy at the front desk was extremely rude and unreasonable for many reasons. There was about 7-8 cars in the parking lot with probably 50 spaces available and told me that any guests would need to pay for parking. Avoid at all costs.
Yöpyi 1 yön lokakuussa 2021
Guest Services vastasi 28.10.2021
Dear Guest, We apologize for the inconvenience but we allow a maximum of 2 cars per room at no charge due to limitations of parking spaces. If you share your reservation details we can investigate the matter further.

6/10 OK

Raul

Huonoa: Siisteys
You pay for what you get
Room condition was ok. Musty cigarette smell when we first walked in. Had to turn a/c unit to filter air. Bathroom not cleaned properly as hair was still on sink counter. Also no wash cloths were included. Some mold in shower area too. TV did not work until we figured out someone had disconnected the power cord which seemed intentional as it was located well behind the entertainment unit. Questioned cleanliness of room as food from previous guest was still in the refrigerator. Overall for the price and if you can overlook the issues described, decent place to stay if it's just for one or two nights.
Yöpyi 2 yötä lokakuussa 2021
Guest Services vastasi 25.10.2021
Thank you for your feedback. Let us assure you corrective measures are being taken based on your feedback.

10/10 Loistava

Patrick, Livermore

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
My car was in the shop so needed to stay close to my work since I live 42 miles away. For the price, this was a very nice stay. The rooms are decent and functional. Also very spacious. The on-site coffee house was closed. It was very quiet and in a safe area. Overall a very pleasant stay.
Yöpyi 3 yötä lokakuussa 2021
Guest Services vastasi 21.10.2021
We are glad you enjoyed your stay with us.

2/10 Hirveä

Eileen

Yöpyi 1 yön lokakuussa 2021

6/10 OK

Raul

Huonoa: Siisteys
Hotels.com should verify the accuracy of the photo
Hotels.com needs to verify the accuracy of the pictures ... all the pics look amazing very clean and modern when you arrived at your room the photoshop magic is gone!! For the price I pay is ok, however, the pictures create a false expectation...
Yöpyi 3 yötä lokakuussa 2021
Guest Services vastasi 15.10.2021
Thank you for your feedback. Our pictures were updated based on our last renovation and should be accurate.

10/10 Loistava

Benjamin

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Perfectly fine place to stay!
I've stayed here twice and both times the room was clean and comfortable, check-in was fast, wifi worked fine, and the rate was inexpensive. I do wish there was a coffeemaker in the room though. Other than that, no complaints.
Yöpyi 2 yötä syyskuussa 2021
Stone Villa Inn Team vastasi 27.9.2021
Thank you for your note of appreciation. We look forward to having you stay with us again.

10/10 Loistava

Tamara

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2021
Stone Villa Inn Team vastasi 27.9.2021
We are delighted to know you found your stay at Stone Villa satisfying. We hope to have you as a guest again.

8/10 Hyvä

Nichole

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä syyskuussa 2021
Guest Services vastasi 23.9.2021
Thank you for your feedback. We are glad you enjoyed your stay with us. Stay safe and visit us again soon.

6/10 OK

Maryssa

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Bathroom trash wasn’t taken out and I think it was diapers in there, so it left a smell. Doors looked dirty inside too.
Yöpyi 1 yön syyskuussa 2021
Stone Villa Inn Team vastasi 17.9.2021
Thank you for your feedback. We will be addressing your concerns.

4/10 Huono

Mary

Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2021
Guest Services vastasi 19.9.2021
Thank you for your feedback. We are sorry that you had a less than satisfactory stay with us. Please let us know how we can do better.

6/10 OK

Samuel

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
Yöpyi 1 yön syyskuussa 2021

6/10 OK

Rachel

Huonoa: Siisteys
Yöpyi 2 yötä syyskuussa 2021
Guest Services vastasi 13.9.2021
We are glad you enjoyed your stay us . Please let us know how we can improve.

8/10 Hyvä

Jessa

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön elokuussa 2021
Stone Villa Inn Team vastasi 3.9.2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

10/10 Loistava

Peter

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön elokuussa 2021

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location, attractive, small, friendly feel, great price. The owner was always handy and always helpful.
Yöpyi 2 yötä elokuussa 2021
Stone Villa Inn Team vastasi 8.9.2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

2/10 Hirveä

Tarkistettu asiakas

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room itself was disgusting. ex.Toothpaste on the wall moldy mirrors, buckling walls, broken wall outlets etc etc etc. I have pictures. It didn't have enough towels for the two guest and no additional towels were furnished and no cleaning happened during the 3 day stay. Front desk person asked for IDs of all people staying and questioned me repeatedly asked about who was staying in the room. Questioning and threatening that no people were allowed to visit or I would be changed an additional $100. The pet fee was not listed so I had to pay that upon arrival.It was like staying with an intrusive neighbor (their staff) who seemed to be spying on me the whole visit.
Yöpyi 3 yötä elokuussa 2021
Guest Services vastasi 16.8.2021
Thank you for taking the time to provide us with your feedback. Covid protocol for the hotel is to ensure that all guests in the room are registered to ensure proper contact tracing. Charging pet fees at check-in is standard practice across the hospitality industry.

8/10 Hyvä

Jordan

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä elokuussa 2021
Guest Services vastasi 16.8.2021
We are glad you had a wonderful experience staying with us. We look forward to welcoming you again soon.

10/10 Loistava

Guadalupe

Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön elokuussa 2021

10/10 Loistava

Gerald

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Parking was great, the room was very clean and nice overall very satisfied
Yöpyi 1 yön heinäkuussa 2021
Stone Villa Inn Team vastasi 10.8.2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

8/10 Hyvä

John

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön heinäkuussa 2021

6/10 OK

Tarkistettu asiakas

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Ok for one or 2 nights. Needs better cleaning. Bare down to the bone type of hotel. Needs to remove the breakfast pictures from its website. They don't have breakfast or coffee available for customers. Misleading with the pics on website.
Yöpyi 1 yön heinäkuussa 2021
Guest Services vastasi 24.7.2021
Thanks for taking the time to provide us with your feedback. We apologize for the inconvenience caused during your stay. Please be rest assured that corrective measures will be put into place urgently.

8/10 Hyvä

Daniela H

Liikematkailija
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Siisteys
Yöpyi 2 yötä heinäkuussa 2021
Guest Services vastasi 19.7.2021
We are glad you had a great stay with us and we look forward to welcoming you again soon.

10/10 Loistava

Tarkistettu asiakas

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was very helpful. Facility very clean. Grounds very clean.
Yöpyi 3 yötä heinäkuussa 2021
Guest Services vastasi 19.7.2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

2/10 Hirveä

Tarkistettu asiakas

Matkusti lemmikkien kanssa, Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This place was disappointing. We booked here because most reviews were decent, pictures of property looked good and location was convenient; also it’s pet friendly and charge for pet was only $35. Check in process was quick, plenty of parking available but our room was disgusting to say the least. Stains on the floor and walls (some looked like blood). Bed skirt had white stains, floor and furniture was dirty, room had a weird smell. Needless to say I did not stay the night. I don’t think rooms are cleaned thoroughly which is expected specially because of COVID. When I went back to the office and explained to the clerk why I was not staying he mentioned my deposit and my pet fee could be refunded but if I wanted a reimbursement for the room fee I had to contact Expedia directly which I did right away. Expedia representative said they couldn’t do anything because payment had been collected at the property and they (Stone Villa Inn) had to process the refund. When I contacted the office at Stone Villa again clerk stated he could not provide a refund and insisted I contacted Expedia again. Overall this was a terrible experience, trying to find a room for the night on a Holiday after you’ve been driving all day is not exactly the way to start a vacation. Please don’t book here it is not worth your money.
Yöpyi 1 yön heinäkuussa 2021
Guest Services vastasi 8.7.2021
We apologize for the inconvenience caused. We are investigating why your room had those issues. As you booked through Expedia we have little or no control over the reservation.