Urheilutilat

Arvostelut: Residence Inn by Marriott San Jose South

3 out of 5
Residence Inn by Marriott San Jose South
6111 San Ignacio Ave, San Jose, CA

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 435 kautta 777 arvostelua" "
Arvosana 8 - Hyvä. 192 kautta 777 arvostelua" "
Arvosana 6 - OK. 77 kautta 777 arvostelua" "
Arvosana 4 - Huono. 28 kautta 777 arvostelua" "
Arvosana 2 - Hirveä. 45 kautta 777 arvostelua" "

9,0/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Petri, Kaarina, Finland

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Studio-huoneet edullisesti viikonlopuksi
Majoitus viikonloppuna puolet arkipäivän hinnasta. Huoneet ovat 39m2 kokoisia sviittejä, joissa on täysin varusteltu keittokomero (jääkaappi/pakastin, liesi, apk, astiat) Siisti ympäristö, ruokakauppa aivan hotellia vastapäätä.

10/10 Loistava

patricia

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really nice room with kitchen
Yöpyi 1 yön toukokuussa 2024
Sean - GM vastasi 7.5.2024
Dear Valued Guest, Thank you so much for staying with us! I'm glad that you enjoyed your room and we're happy to have had the chance to serve you. Come see us again and stay longer! We'll be here!

10/10 Loistava

Joshua

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
Sean - GM vastasi 6.5.2024
Dear Valued Guest, Thanks for leaving us a great review of your stay! We work to please our guests and we're glad you chose to stay with us! Sincerely,

10/10 Loistava

Shalen

Yöpyi 5 yötä huhtikuussa 2024
Sean - GM vastasi 6.5.2024
Dear Valued Guest, Thanks for leaving us a great review of your stay! We work to please our guests and we're glad you chose to stay with us! Sincerely,

10/10 Loistava

TERRIE

Liikematkailija, Matkusti kumppanin kanssa
It was good checking in smooth and wuick
Yöpyi 1 yön huhtikuussa 2024
Sean - GM vastasi 13.4.2024
Dear Terrie, We're very pleased to hear that your check in was smooth and quick. Thank you so much for staying with us and we look forward to having you with us again soon!Sincerely,

8/10 Hyvä

Don

The rooms are old and in need of updating. Elevator can use a good cleaning.
Yöpyi 1 yön huhtikuussa 2024
Sean - GM vastasi 6.4.2024
Dear Valued Guest, Thank you for taking the time to leave us your thoughts. We appreciate your feedback and you'll be pleased to know that we're working very hard to address all of these issues and elevate the overall guest experience. We look forward to having you back again to see how we've improved.

10/10 Loistava

James

Yöpyi 1 yön maaliskuussa 2024
Sean - GM vastasi 26.4.2024
Dear Valued Guest, Thank you so much for staying with us and leaving a great review! We're so glad that you enjoyed your stay and we look forward to seeing you again soon!Sincerely,

8/10 Hyvä

Valerie

Hyvää: Siisteys ja henkilökunta ja palvelu
East to park and very quiet
Yöpyi 1 yön maaliskuussa 2024
Sean - GM vastasi 2.4.2024
Dear Valued Guest, We appreciate your amazing feedback and we're glad to have had the chance to serve you. Thanks for the kind words and great review. Come see us again!

10/10 Loistava

Ray

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice and clean property close to a nice super market and plaza. Friendly and helpful staff.
Yöpyi 1 yön maaliskuussa 2024
Sean - GM vastasi 2.4.2024
Dear Valued Guest, We appreciate your amazing feedback and we're glad to have had the chance to serve you. Thanks for the kind words and great review. Come see us again!

4/10 Huono

Sean, Edmonton

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 6 yötä joulukuussa 2023
Sean - GM vastasi 26.3.2024
Dear Valued Guest, Thank you for staying with us and leaving a quick review. Your feedback is very important to us and we'd love to hear from you and learn what we can do to improve your experience next time around of you choose to come see us again. Feel free to reach out to me directly so that I can address any concerns.

10/10 Loistava

David, Escalon

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Liked the staff and the bed was comfortable.
Yöpyi 1 yön maaliskuussa 2024
Sean - GM vastasi 22.3.2024
Dear Valued Guest, Thank you so much for staying with us and leaving a great review! We look forward to having you with us again soon!

10/10 Loistava

Laura

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly, easy checkin. Sofa bed was super uncomfortable for our daughter. Bed was very comfy. We were in town for a celebration of life for my cousin, had a great stay. Property could use a little update.
Yöpyi 1 yön maaliskuussa 2024
Sean - GM vastasi 17.3.2024
Dear Valued Guest, Thank you so much for choosing to stay with you during you celebration of life. We apologize for the sofa bed. We're ordering new mattresses for that and working to address all other areas of improvement as well. We appreciate your feedback and hope that you'll come see us again soon. Sincerely,

8/10 Hyvä

Sherry

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Their continental breakfast is limited. No orange juice or yogurt available.
Yöpyi 1 yön maaliskuussa 2024
Sean - GM vastasi 5.3.2024
Dar Valued Guest, Thank you for taking a moment to leave us a review. We apologies for running low on a few items during your stay. We have taken action to remedy this issue for future moments to ensure that the overall guest experience is kept at the highest level. Please come see us so that we can show you where we have improved.

8/10 Hyvä

Xueze

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
the breakfast is good but the room we were in is really humid
Yöpyi 1 yön helmikuussa 2024
Sean - GM vastasi 28.2.2024
Dear Valued Guest, Thank you for leaving your feedback from your recent stay. We're glad to hear that you enjoyed yourself and we apologize for the room being humid. We're inspecting rooms and checking AC units to make sure we can make the overall guest experience even better.

2/10 Hirveä

JP

They were booked
When I got there they were all booked up. I had to find another Hotel. I don’t think they understand the reservation process
Yöpyi 1 yön helmikuussa 2024
Sean - GM vastasi 9.2.2024
Dear Valued Guest, We apologize for any inconvenience that may have caused you. It sounds like your reservation came through when our hotel was already sold out. It's not your fault and we're sorry about the technical issue.

8/10 Hyvä

Emmie

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was always nice and accomodating even with the 3x that we had to change rooms. On the other hand, I was not happy to find out that the mattress was filthy and pretty stained. The free breakfast was a nice touch although it could use a bit of variety. Overall, it was a pleasant stay. Thank You.
Yöpyi 27 yötä tammikuussa 2024
Sean - GM vastasi 28.2.2024
Dear Valued Guest, Thank you for staying with us! Sorry about the room switches and the mattress. You'll be pleased to know that we've ordered more mattresses and have taken action on improving the overall guest experience. We hope to have you with us again the future.

2/10 Hirveä

Ronald

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Horrible
The first room we were placed in had such a stench in the hallway and the room I almost checked out. I was moved to a different floor and wing. The second room was filthy, with no wash clothes or hand towels. No coffee cups, soap or shampoo.
Yöpyi 2 yötä helmikuussa 2024
Sean - GM vastasi 13.2.2024
Dear Dear Valued Guest,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the rest of the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Sean GardnerGeneral Managersean.gardner@highgateselectservice.com

6/10 OK

Tarkistettu asiakas

Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
Hotel was very noisy. Seems like there were a few parties going on. Had to call front desk about it. Room was clean, starting to get dated. Hallways are very dated and dirty looking.
Yöpyi 3 yötä tammikuussa 2024
Sean - GM vastasi 6.2.2024
Dear Valued Guest, We're sorry about the noise during your stay. I'm glad that you notified us and I wish that we were able to delivery a better experience for you this time around. I'm sharing this with our team to improve while we address all areas of improvement.

10/10 Loistava

Rodelia, San Jose

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
clean rooms
Yöpyi 1 yön tammikuussa 2024
Sean - GM vastasi 30.1.2024
Dear Valued Guest, Thank you for taking a moment to leave us a great review! More importantly, thank you for staying w/ us! We look forward to having you w/ us again in the future!Warm Regards,

10/10 Loistava

Kevin M

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Exceeded my expectations!
Yöpyi 3 yötä tammikuussa 2024
Sean - GM vastasi 27.1.2024
Dear Amazing Guest! We're very excited to hear that! Thank you for staying w/ us and thank you for leaving us suck a great review! We look forward to your next visit to the area!

2/10 Hirveä

Kerry

Charged double
I was charged for two rooms. Please adjust the balance and refund my credit card to reflect a charge for just one room. Then I can edit my review. Thank you, Kerry Shea
Yöpyi 1 yön tammikuussa 2024
Sean - GM vastasi 25.1.2024
Dear Valued Guest, Please confirm which one of your reservation was a duplicate so that we can research the issue and ensure everything is handled appropriately. Thank you.

6/10 OK

Pinky, Reno

Yöpyi 1 yön tammikuussa 2024
Sean - GM vastasi 9.2.2024
Dear Valued Guest, Thank you for staying with us and leaving a review. WE hope to have you with us again in the future.

8/10 Hyvä

Ladan

Matkusti perheen kanssa
Yöpyi 5 yötä tammikuussa 2024
Sean - GM vastasi 19.1.2024
Dear Valued Guest, We thank you for staying with us and leaving a us a great review! We hope to have you with us again soon!

10/10 Loistava

matt

Yöpyi 1 yön tammikuussa 2024
Sean - GM vastasi 9.2.2024
Dear Valued Guest, Thank you for leaving us a 5 star review! We're glad you enjoyed your stay and we look forward to your next arrival!

4/10 Huono

Nadia

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I stayed two days in January 2024. Traveled for business. My current experience did not meet my expectations. I felt like “the Marriott Family "moved out. I believe that future customers of this place should be aware of the following: This property is outdated Room fireplace is not working TV is not Smart Appliances are not working Had to wait for a hot shower more than 30 minutes No cleaning service Tried to reach a front desk first night, but no response. Breakfast was included in the price: 6:30am No hot oatmeal Out of orange juice Real plates Plastic utensils Fruits: apples only
Yöpyi 2 yötä tammikuussa 2024
Sean - GM vastasi 19.1.2024
Dear Valued Guest,Thank you for taking the time to leave us a review of your stay. I'm sorry that we did not deliver. I'm sharing your story with the rest of our team so that we can work hard to improve in all areas.

2/10 Hirveä

Felipe de jesus

Yöpyi 1 yön tammikuussa 2024
Sean - GM vastasi 12.1.2024
Dear Valued Guest,I'm very sorry to hear about your terrible experience. I would love to hear more about what happened so that I can address any and all of your concerns while using it as a training opportunity for my team. Please fee free to reach out to me directly.

10/10 Loistava

Jeanne

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I needed surgery at Kaiser San Jose. I found the Marriott a perfect place to stay for the procedure. Quick and easy back and forth.
Yöpyi 2 yötä tammikuussa 2024
Sean - GM vastasi 12.1.2024
Dear Valued Guest, Thank you so much for choosing to stay with us! We're so glad you enjoyed your time here and we look forward to your next visit! We hope that you're recovery is fast and painless.

10/10 Loistava

Miguel Angel

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent Thank you
Yöpyi 2 yötä joulukuussa 2023
Sean - GM vastasi 10.1.2024
Dear Amazing Guest!Thank you for taking a moment to leave us a great review! We're proud to know that you enjoyed your stay and we look forward to having you back soon!

6/10 OK

Zander

Yöpyi 1 yön tammikuussa 2024
Sean - GM vastasi 10.1.2024
Dear Valued Guest, Thank you for choosing to stay with us and thank you for taking the time to leave us a score. Your feedback is very important to us and we hope to have another chance to serve you in the future.

8/10 Hyvä

Crystal

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great place to stay
Staff was very friendly and helpful. Hotel lobby and hallways were clean. Our room was clean and roomy. Mattress was hard and room dimly lit. Brighter lighting would be nice.
Yöpyi 2 yötä joulukuussa 2023
Sean - GM vastasi 10.1.2024
Dear Valued Guest, Thank you for staying w/ us! WE appreciate your feedback and value your business. Come see us again soon!

2/10 Hirveä

Joe

Yöpyi 1 yön tammikuussa 2024
Sean - GM vastasi 10.1.2024
Dear Valued Guest, Thank you for staying with us and thank you for taking a quick moment to score us. We're sorry that we didn't meet expectations. Hopefully we can earn your business back and show you where we have improved.

10/10 Loistava

OSCAR

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excelente
Genial. Buena servicio , excelente habitación como sus accesorios, sábanas , baño etc
Yöpyi 1 yön joulukuussa 2023
Sean - GM vastasi 10.1.2024
Dear Valued Guest, Thank you for staying with us and leaving us a great review! We look forward your next visit to the area!

10/10 Loistava

Dionicio

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
La recomiendo a todas las personas que quieran ir
Yöpyi 4 yötä joulukuussa 2023
Sean - GM vastasi 10.1.2024
Dear Valued Guest, Thank you so much for your review! We can't to have you back w/ us again soon!

2/10 Hirveä

Shulamite

Yöpyi 1 yön joulukuussa 2023
Sean - GM vastasi 10.1.2024
Dear Valued, Thank you for choosing to stay w/ us and we appreciate your business. We're sorry that we did not deliver up to expectations. I promise that we will work hard to improve all areas of concern.

6/10 OK

Elizabeth

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
The sofa bed mattress had a big stain.
Yöpyi 1 yön joulukuussa 2023
Sean - GM vastasi 10.1.2024
Dear Valued Guest, We're sorry about the stain on the sofa bed. We are ordering new mattress to address the issue and we hope to have you back with us again in the future.

10/10 Loistava

Chris

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Was shocked at how excellent this hotel was will definitely stay here again a great place clean comfy
Yöpyi 1 yön joulukuussa 2023
Sean - GM vastasi 13.2.2024
Dear Valued Guest, Thank you so much for leaving us a great review of your stay! We appreciate you being a loyal guest and I look forward to having you with us again in the near future!Best Regards,

10/10 Loistava

Sergey

Yöpyi 2 yötä joulukuussa 2023
Sean - GM vastasi 31.12.2023
Dear Valued Guest, Thank you for staying with us and leaving a great review! We look forward to seeing you again!

6/10 OK

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Yöpyi 7 yötä joulukuussa 2023
Sean - GM vastasi 10.1.2024
Dear Valued Guest, Thank you for staying with us and leaving a review. We're glad that you stayed with us and we're sorry we didn't deliver up the expectations you deserve. We hope to have another chance soon.

4/10 Huono

MATTHEW D

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We arrived at the Hotel around midnight on December 24th, later than planned due to a delay in flights. Only to be told that they had no rooms available because they were over booked. We had booked this prepaid stay through Expedia on November 25th. We couldn't believe this. They offered us a room in a different hotel but we would have to make out own way there. We had chosen this particular hotel because it was just a few minutes walk from our daughter's house and so we didn't have transport. The staff were apologetic and said it was a corporate issue. Shabby, who stayed after her shift had finished to help us got us an UBER to another Residence Inn 30 minutes drive away. She paid for this herself. We had not received any notification that there wasn't a room for us. We did not arrive at the alternative hotel until 1:40 am after 21 hours of travel. We felt very let down.
Yöpyi 4 yötä joulukuussa 2023
Sean - GM vastasi 2.1.2024
Dear Values Guest, We apologize for your recent experience during your stay. It's never our goal to turn away our guests and put you in an uncomfortable situation. We ;re so very sorry that we let you down and I assure you that we will share this as a training opportunity to improve our processes throughout our hotel. We hope that we can have you with us again in the future.

10/10 Loistava

Megan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Sean - GM vastasi 31.12.2023
Dear Valued Guest, Thank you for choosing to stay with us and for taking a moment to leave a great review! We value your business and look forward to your next visit to the area!

10/10 Loistava

Kevin

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was not made up. We were out from 10:00 am to nearly 8:00 pm and had to go to the desk for clean linens.
Yöpyi 3 yötä joulukuussa 2023
Sean - GM vastasi 10.1.2024
Dear Valued Guest, Thank you for taking the time top leave us information about your stay. We're sorry about missing the details that matter. We're hoping to get another chance during your next visit to the area.

10/10 Loistava

Scott, Fresno

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Sean - GM vastasi 10.1.2024
Dear Valued Guest, Thank you for reviewing us! We work hard to please our guests and we're glad you enjoyed your stay!

10/10 Loistava

Abdollah

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Sean - GM vastasi 27.12.2023
Dear Valued Guest, Thank you so much for staying with us and for leaving a great review of your Stay! We work hard to please our guests and we look forward to having you with us again soon!

6/10 OK

Bryan

Matkusti perheen kanssa
Hyvää: Huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
One Week in San Jose Residence Inn
The elevator was worn and carpet was dirty. Noticed the last inspection was 12/22 and license was expired. Staff was efficient but no extra effort was made to make us feel comfortable with a 5 night stay. Our room was cleaned once after several calls. We were given a total of four towels for one week. Ran out of Kleenex first night ran out of towelette paper and had to go searching again. Breakfast was blasé. After second day we ate elsewhere.
Yöpyi 4 yötä joulukuussa 2023
Sean - GM vastasi 25.12.2023
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to leave us a review of your stay. It sounds to me that there's more that could've been done to elevate your experience and it appears that we missed it during your stay. I deeply apologize while we're re-training staff and recruiting more people to deliver the service that our guests deserve. I Hope that you'll come see us again in the future to see how we've improved.

2/10 Hirveä

Jennifer

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Siisteys ja huoneen mukavuus
Stay someplace else..
Water took FOREVER to get hot, waste of water! Cars being broken into in Parking lot. Security was chasing low life's away. glass in parking spaces from break-ins. bathroom had open soap bar and hair in shower. The hotel gave us a refund, which we appreciate- but due to crime- I would avoid!
Yöpyi 1 yön joulukuussa 2023
Sean - GM vastasi 24.12.2023
Dear Valued Guest,I'm terribly sorry to hear about your recent stay. I'll be sharing your review w/ the team to address all of these concerns. Thank you for letting us know and I hope we can earn your business back in the future.

10/10 Loistava

Joseph

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Arrived very late and it was an easy check in. Great room, clean and had no issues. Highly recommended.
Yöpyi 2 yötä joulukuussa 2023
Sean - GM vastasi 22.12.2023
Dear Valued Guest, Thank you so much for staying with us and for leaving us a great review! We're so glad to know that you enjoyed your stay and I'm very happy you were comfortable. We look forward to your next visit!

8/10 Hyvä

Francisco

Liikematkailija
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 6 yötä joulukuussa 2023
Sean - GM vastasi 24.12.2023
Dear Amazing Guest! Thank you for leaving us a great review and for staying with us! We appreciate your feedback and look forward to having you w/ us again soon!

8/10 Hyvä

Nicholas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great stay!
Amazing staff and awesome room. Breakfast offered was not very appealing. Other than that, I highly recommend this place.
Yöpyi 1 yön joulukuussa 2023
Sean - GM vastasi 21.12.2023
Dear Valued Guest, Thank you so much for staying with us and for leaving us a great review! We're proud to know that you had a great stay and we were able to serve you. We look forward to your next visit to the area!Warm Regards, Sean - General Manager

10/10 Loistava

Laurent

Yöpyi 1 yön joulukuussa 2023
Sean - GM vastasi 10.1.2024
Dear Valued, We thank you for staying with us and taking a moment to leave us a review of your stay! I'm pleased to know that you had a great experience and I'm looking forward to having you with us again soon!

8/10 Hyvä

Milos

Hyvää: Siisteys
Yöpyi 5 yötä joulukuussa 2023
Sean - GM vastasi 14.12.2023
Dear Valued Guest, Thank you for taking the time to review us! We're glad to see that you enjoyed your stay and we look forward to having you here again soon!