4/10 Huono
Jennifer K.
5.5.2024
Huonoa: Siisteys
Beware Bugs Everywhere!!!! Book somewhere else!
I wish I would have listened more closely to the other reviews that talked about the ant (bugs) problem. They were everywhere at times to the point where I did not feel comfortable cooking in the apartment at all. I did reach out to the owner and she offered a 50% refund on the remaining 4 nights of my stay, but that wasn’t going to work for me because where else was I going to go when my plane didn’t leave for 4 more days. And why not offer 100% refund for the remaining days. The ant problem should have been disclosed with my booking initially. The contact with the owner was pretty good but the middle person that you actually deal with is the cleaning lady named Elizabeth and her communication was subpar. She responded to things a day late and sometimes not at all. On the first day I asked how to change the thermostat on the air conditioner because it was freezing cold in there and was not told until the next day that there was a remote control and that was the only way to control the temperature in the room. I had no idea of that ahead of time. I asked how to make the water hotter in the shower (another thing I should have gave more attention to in other peoples reviews of the property) and was told to just turn the first knob on full force (which only controls the water pressure) when actuality the temperature of the water is controlled by the very bottom knob in the shower. (There are 4-5 knobs total). The tv and stove are tricky to work. Customer service non existent!
Jennifer K.
Yöpyi 6 yötä huhtikuussa 2024