2/10 Hirveä
Dianne
Matkusti kumppanin kanssa
6.12.2025
Huonoa: Majoituspaikan kunto ja tilat
My S/O and I stayed at Sonesta Simply Suites South Austin in mid-November. We’ve stayed at other Sonesta locations before, but this visit was extremely disappointing due to several serious safety incidents and how they were handled.
First, the women at the front desk were consistently kind and professional. None of my concerns reflect on them. The issues were entirely related to the incidents and the conduct of the men involved.
1. False fire alarm + unannounced room entry
Around midnight, the fire alarm went off and we evacuated, thinking there was a real fire. The next morning, three men knocked and immediately entered our room without waiting for permission, saying they needed to “do a quick check.” They inspected the room, including the toilet, and left with no explanation or apology. It felt invasive and unprofessional.
2. Armed individual on property
On our last night, we saw an unknown man lingering in the foyer. A security guard arrived and warned us he had a machete, pointing it out on the ground nearby. While we were speaking with her, the man suddenly exited the building and fast-walked toward us. Fearing he was heading for the machete, we ran to our car in fear. Police and paramedics later took him into custody.
Overall, the stay did not meet basic expectations for safety or peace of mind. The front desk women were wonderful, but we would not stay here again. I also reached out to Sonesta multiple times afterward and have yet to receive a response.
Dianne
Yöpyi 3 yötä lokakuussa 2025