Very early on, we reached out and VRBO had to intervene to get a response to see if we could extend our stay.The unit is spacious and the baths newly redone. Two refrigerator door bins are seriously broken, and a door on the armoire is hanging loose. We reported these and never received a response. It was chilly the night we arrived, and when we turned on the heat there was an awful odor- had to open both exit doors to air it out. The mattress I slept on has a major stain. Both couches (futons) are very uncomfortable. The main one has large rips in the Naugahyde. The cookware is almost useless-being concave on the bottom it doesn’t make proper contact with the cooking surface. The electronic door lock quit working one evening. Our host told us his repairman would be around in a couple of hours. rather than forfeit our evening plans, we asked that a key be left outside for us, we locked up from the inside, took all our electronics and valuables back to the car and climbed out the window. A key was left; but our host never responded as to when someone would be by to make the repair, so day after day we felt compelled to keep taking our valuable with us each day. The neighbor’s dog barks every morning and night. The TV remote in the master bedroom doesn’t work properly. We couldn’t figure it out and new batteries didn’t help.