8/10
My stay was great and the staff was really nice. I only had one complaint was of Peggy. When I checked in she had already charged my card that was file for the whole stay when I had already paid through Expedia. This prompted a fraud alert on my account which cancelled my card. This was big inconvenience because my trip in Florida was for a whole month and now I didn’t have my card. Peggy had to call her manager multiple times because she had made a huge mistake and she didn’t know how to correct it. She also seemed as if she didn’t know how to even use a computer. She also charged me twice for the incidental fee. Thankfully, they have Kayla that actually knows what she’s doing and reversed the charge. When I checked out, I accidentally forgot a necklace in my room and when I called to ask if anyone had found my necklace, I was told by Peggy that I would have to put a claim on some website. When I went to the website, the hotel wasn’t even listed on the website so I could make a claim. I called back the next day and I spoke with someone else and they took down my information and they said they would check with the staff. Peggy didn’t even bother to say she would check with the staff. I called back a few days later and Kayla said they found the necklace. I went to pick up my necklace and unfortunately Peggy was the front desk and I asked to speak with Kayla and she must have been in a bad mood because she didn’t greet me she just yelled out for Kayla to come out.
Bianca
Yöpyi 14 yötä kesäkuussa 2025