This was probably the worst experience I've had at a hotel in quite a while. I'm kinda shocked its a 4 star. I booked a room through Expedia for TD (prefered partner) and when I checked in, the room has a view of the HVAC system on the roof!!!. I asked the staff about a room change, and was told someone would call me. After almost a whole day, no one had called so I went back down. A very rude woman at the front desk told me that was the room and I would have to upgrade for a change! I told her that their website does not say it looks over the HVAC system, but she was not interested. Incredibly rude staff, I'd stay away from this one. The service levels are brutal for a 4 star.