2 ulkouima-allasta, aurinkotuoleja

Arvostelut: Villas Sol Beach Resort - All Inclusive

3.5 out of 5
Villas Sol Beach Resort - All Inclusive
Playa Hermosa, Sardinal, Guanacaste

Arvostelut

7,6

Hyvä

Arvosana 10 - Loistava. 200 kautta 622 arvostelua" "
Arvosana 8 - Hyvä. 199 kautta 622 arvostelua" "
Arvosana 6 - OK. 128 kautta 622 arvostelua" "
Arvosana 4 - Huono. 50 kautta 622 arvostelua" "
Arvosana 2 - Hirveä. 45 kautta 622 arvostelua" "

8,2/10

Siisteys

8,2/10

Henkilökunta ja palvelu

7,4/10

Palvelut/mukavuudet

7,6/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Carita, Kauhava

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
Hotel like a prison
To big area, moving difficult despite the shuttle. Entering to Hotel difficult. Although we had reservation number in mobile phone the guards hesitated to let us enter the Hotel area. In the reseptiin they asked us a printed copy of out reservation, nyt how could we have it because i had booked Hotel with mobile phone. They claimed that now they have more paper work. Toi bad, it's their job. Any way it would not have helped them, it was in Finnish. Food was good. The wibration of neighbour rooms air conditioner disturbed the sleep

8/10 Hyvä

Denice

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is very nice and clean. Staff is friendly and very helpful. Some things to note. Beach is not far from the hotel but it requires for guests to depend on their shuttle. However, the shuttle does run about every 10-15 min max. The beach is about 5 min walk from the lobby. I dont recommend walking from the hotel since there is a hill. I wish the hotel had more nigh-time activities. The food was very good (9\10). My overall opinion is that you get what you pay for. The sunset and ocean view are breathtaking. I enjoyed my stay and recommend it considering my notes above. I dont get the bad reviews on the hotel in expedia because I didnt have any issues.
Yöpyi 4 yötä toukokuussa 2024

8/10 Hyvä

Olya

Hyvää: Siisteys ja henkilökunta ja palvelu
Beverages were extremely watered down, barely any fruit at the buffets- was really looking forward to eating lots of fruit on this trip and was disappointed at the selection, had to go purchase it at stores. Otherwise resort was enjoyable to stay at. Staff is kind and helpful.
Yöpyi 6 yötä toukokuussa 2024

6/10 OK

Jonathan

Matkusti perheen kanssa
Huonoa: Siisteys ja henkilökunta ja palvelu
Frecuentó normalmente la propiedad pero últimamente es un poco terrible. Estoy llevando a dos adultos mayores y nos ponen en una villa difícil para ellos. Luego el sistema de snack terrible, observé a la muchas tener mala manipulación con los alimentos, muy limitado el sistema todo incluido en la propiedad porque por las distancias es terrible. Cierto personal en servicio de restaurante parece que le estamos pidiendo regalo. Si felicitaciones al servicio de traslados muy amables y al encargado de cocina
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Vennise

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I had a great time at this resort! Very laid back and quiet. Not much activities and night life is bare minimum. Definitely not for a youngsters. Staff were friendly. Only 1 restaurant, so food choices were limited. Power did went out on our last day, but it was back up quickly! Bartenders very friendly. It’s not terrible, just a different resort experience than the usual. Shuttles are quick for you to get around. Nice beach!
Yöpyi 4 yötä huhtikuussa 2024

6/10 OK

Abier

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The staff front desk is great and welcoming. There is only one restaurant for b,l&dinner, small variety of food. Also asked for a take out box as we were rushing to the airport on our last day and they said no even though the night before we saw a couple people with boxes. The bed is cardboard. You won’t have a relaxing sleep at all. We stayed in a suite and villa - both beds were terrible.
Yöpyi 4 yötä toukokuussa 2024

10/10 Loistava

Vanessa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä toukokuussa 2024

4/10 Huono

Linh

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Old room and facility
Yöpyi 2 yötä huhtikuussa 2024
ACubillo vastasi 23.4.2024
Dear Linh , Thank you for your qualifications, we will work for improve our services and the quality. Really sorry if our facilities and the room did not meet your expectations. We will address your comments to the management team.Thank you for visiting us!

4/10 Huono

Edwin

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Comida barata, bebidas sin gas ya que se sirven en botella de 2L , comida de baja calidad, snack bar de 11am a 4pm y después de las 9pm no hay nada más de comer , a/c en habitaciones viejo y no enfría… en fin si buscas algo barato y eres conformista este lugar te puede servir!
Yöpyi 1 yön huhtikuussa 2024
ACubillo vastasi 20.4.2024
Hola Edwin,Gracias por sus comentarios, lamentamos no haber llenado sus expectativas en cuanto a la comida, las bebidas, nuestros horarios y sobre todo con el a/c de su habitación. Trabajaremos por mejorar y siempre estaremos agradecidos con la sinceridad de nuestros clientes desde el punto de vista de la experiencia vivida, en esta ocasión lamentamos todo lo ocurrido y que la experiencia no haya sido satisfactoria. Nuestra propiedad tiene muchos años en la industria del turismo y el secreto que nos ha mantenido en el mercado es escuchar a nuestras clientes y buscar puntos de mejora en nuestros servicios y en la calidad que ofrecemos.Una vez más agradecidos por los comentarios que solo nos ayudaran a mejorar.Esperamos que a futuro nos brinde nuevamente la oportunidad de visitarnos y encontrar mejoras en todos los aspectos mencionados.Sin más que agradecimiento,Equipo de Satisfacción al Cliente.

4/10 Huono

Edwin

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Propiedad vieja, camas incómodas
Yöpyi 1 yön huhtikuussa 2024
ACubillo vastasi 20.4.2024
Estimado Edwin Gracias por sus comentarios y lamentamos que la propiedad ni la calidad de las camas hayan llenado sus expectativas.Sus comentarios serán compartidos con la Gerencia.Gracias por visitarnos!

8/10 Hyvä

Mike

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön huhtikuussa 2024
ACubillo vastasi 20.4.2024
Dear Mike,Thank you for visiting VILLAS SOL BEACH RESORT in Guanacaste. COSTA RICAThe experience we provide is very important to all of us.staff.We appreciate your rating and hope to welcome you again in the future to provide you with an exceptional experience.Sincerely,Customer Satisfaction Department***************************************************************Estimado MikeGracias por visitar VILLAS SOL BEACH RESORT en Guanacaste. COSTA RICALa experiencia que brindamos es muy importante para todo nuestropersonal. Apreciamos su calificación y esperamos recibirle nuevamente a futuro para brindarle una experiencia excepcional.Atentamente,Departamento de Satisfacción al Cliente

4/10 Huono

Cynthia

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
The check in was an hour and half late and the next day when they took the towels they forgot to replace them and we had to call 3x to get more towels
Yöpyi 2 yötä huhtikuussa 2024
ACubillo vastasi 19.4.2024
Dear Cynthia , Thank you for your qualifications, we will work for improve our services and the quality.Thank you for visiting us!Guest Satisfaction Team.

8/10 Hyvä

alice

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice place to stay.
Yöpyi 4 yötä helmikuussa 2024
ACubillo vastasi 16.4.2024
Hi Alice,Thank you for your feedback on Villas Sol Hotel and Beach Resort. We are delighted to hear that you consider us like a nice place to stay. Your positive comments mean a lot to us. Thank you for visiting us!

2/10 Hirveä

Alicia

Yöpyi 4 yötä tammikuussa 2024
ACubillo vastasi 17.4.2024
Estimada AliciaGracias por tu calificación, lamentamos si su estadía no cumplió con sus expectativas, nos hubiera gustado saber como mejorar su estadía, esperamos que a futuro nos brinde la oportunidad de visitarnos y brindarle una mejor experiencia.Gracias por visitarnos!

10/10 Loistava

Jesse Daniel

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The view was amazing and the people were amazing as well.
Yöpyi 5 yötä maaliskuussa 2024
ACubillo vastasi 5.4.2024
Dear Jesse Daniel,We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers.Thank you for the wonderful comments you shared regarding your recent stay in our hotel. It brings us immense joy to hear that you had a positive experience during your time with us.We look forward to welcoming you again in the future!

4/10 Huono

Maira

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
I found this all-inclusive resort lacking in many ways. When you arrive, it's confusing because it shares space with another resort. You can enter early, but they charge an extra $40USD to eat at the buffet. You can use the facilities, but there's only one buffet restaurant, which doesn't offer much variety. The breakfast was repetitive, with the same options each day. They should offer separate fruit choices instead of mixed bowls, as not everyone likes every fruit. Some staff members were friendly, but others seemed to prioritize white guests. Also, you can't easily walk from your room to the pool; you have to take two shuttles. The rooms were spacious but outdated. Despite the nice facilities, I won't be coming back.
Yöpyi 3 yötä maaliskuussa 2024
ACubillo vastasi 26.3.2024
Dear Maira,We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers. Really sorry to hear about the inconveniences you experienced regarding the drinks, food quality, room amenities and the slow service at the bar. All the comments Ill make sure to pass along your feedback to the management team. Its crucial that theyre made aware of these concerns so we can address any potential issues and ensure a more enjoyable experience for all the guests.Your comments are incredibly valuable, and we really appreciate you bringing these matters to our attention. Thank you again for your feedback. We will work to improve our quality and services.

8/10 Hyvä

Edzer Jacques

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä maaliskuussa 2024
ACubillo vastasi 25.3.2024
Dear Edzer,We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers.Thank you for the wonderful comments you shared regarding your recent stay in our hotel. It brings us immense joy to hear that you had a positive experience during your time with us.We look forward to welcoming you again in the future!

2/10 Hirveä

Oleg

Yöpyi 5 yötä maaliskuussa 2024
ACubillo vastasi 11.4.2024
Dear Oleg, Thank you for your qualification, we will work for improve our services and the quality.Thank you for visiting us!

8/10 Hyvä

Jeremy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Overall the stay was great! There’s definitely room for improvement. The view is amazing and the best for the sunset hands down! The rooms need updating. The beds aren’t as bad as everyone makes them seem in reviews. The quality of everything in the room is dated and needs a face lift. The air conditioning is not good and we had ours the lowest it goes. The doors weren’t really sealed so at night when it was really windy they would be very noisy as they rattled. It was nice that the food was somewhat switched up daily. Bar drinks weren’t that strong so we stuck to long islands. The staff was very very nice! Vanessa the travel agent in hotel lobby was great and very knowledgeable! She even was very quick to let us know when one of our excursions got canceled and helped us look at other options or gave us the option of the money back. The activity staff was very fun and very nice! Don’t skip out on the activities! They had prizes that included bottles is champagne. They take the USD everywhere for payment as most workers in Costa Rica get paid in USD now. Was easy and cheap to get an Uber to get around to other towns. The beach was better than coco beach! Some will say coco is better but the sand there was mucky! Hotel beach (Playa Hermosa) is great! The beach you could take a shuttle that runs around 15min to each stop or it’s about a 5-10 min walk. If you don’t like walking in the 98° weather then just wait for the shuttle. Bring a lot of sunscreen as it’s around $50 USD!
Yöpyi 7 yötä maaliskuussa 2024
ACubillo vastasi 18.3.2024
Dear Jeremy,We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers.Thank you for the wonderful comments you shared regarding your recent stay in our hotel. It brings us immense joy to hear that you had a positive experience during your time with us.We look forward to welcoming you again in the future!

10/10 Loistava

Teresa

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All of the staff were amazing. The property was located right by the beach and close to other adventures nearby. It’s a bit outdated, but still nice. My only concern was the air conditioning is not good and you will be hot even at night.
Yöpyi 9 yötä maaliskuussa 2024
ACubillo vastasi 17.3.2024
Dear Teresa,We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services. Thank you for the comments of the A/C we will work reported for future guest.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers.Thank you for the wonderful comments you shared regarding your recent stay in our hotel. It brings us immense joy to hear that you had a positive experience during your time with us.We look forward to welcoming you again in the future!

10/10 Loistava

Alicia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very hardworking staff . Always making sure customers were satisfied
Yöpyi 4 yötä maaliskuussa 2024
ACubillo vastasi 15.3.2024
Dear Alicia,We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers. We really appreciate to evaluate all out services for sure we will work to improve our quality.Thank you for visiting us!

2/10 Hirveä

Sudeep

Yöpyi 2 yötä maaliskuussa 2024
ACubillo vastasi 5.4.2024
Thank you, for your review of Villas Sol Hotel and Beach Resort.

10/10 Loistava

Daphcar

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
My stay was great, me and my friend enjoyed the resort to the fullest. Omg the staffs in the restaurant and the bar were so welcoming, Sergio, Marco, they were all great. We had a beautiful view from our room, absolutely the best. And the resort is so nice, just like the picture😍
Yöpyi 5 yötä maaliskuussa 2024
ACubillo vastasi 14.3.2024
Dear Daphcar,We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers.Thank you for the wonderful comments you shared regarding your recent stay in our hotel. It brings us immense joy to hear that you had a positive experience during your time with us.We look forward to welcoming you again in the future!

8/10 Hyvä

Anthony

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property overall was good. It is an older resort situated on a cliff over looking the water. Parking was free, however, it was not close to our room. Unloading and loading was the only challenge, but it was not a big deal to us. There are a lot of stairs depending on where you are staying to get to your room. They do have a tram that runs every 15 min to help with all the stairs and up hill walking.
Yöpyi 3 yötä maaliskuussa 2024
ACubillo vastasi 14.3.2024
Dear Anthony,We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers.Thank you for the wonderful comments you shared regarding your recent stay in our hotel. It brings us immense joy to hear that you had a positive experience during your time with us.We look forward to welcoming you again in the future!

4/10 Huono

Lora

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was great Food great All areas worn out!! Property VERY run down Windows and doors beat up Little to no water pressure in shower Roof falling apart Property needs major TLC!!!
Yöpyi 4 yötä maaliskuussa 2024
ACubillo vastasi 14.3.2024
Dear Lora,We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers. All the comments Ill make sure to pass along your feedback to the management team. Its crucial that theyre made aware of these concerns so we can address any potential issues and ensure a more enjoyable experience for all the guests.Your comments are incredibly valuable, and we really appreciate you bringing these matters to our attention. Thank you for visiting us!

10/10 Loistava

Sherika

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff were amazing
Yöpyi 3 yötä maaliskuussa 2024
Alejandra vastasi 9.3.2024
Dear Sherika,We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers.Thank you for the wonderful comments you shared regarding your recent stay in our hotel. It brings us immense joy to hear that you had a positive experience during your time with us.We look forward to welcoming you again in the future!

8/10 Hyvä

Jessica

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We really appreciated our 3 days at the Villas Sol Beach. Checking in and checking out was really fast and easy. The hotel staff was really helpful and nice. The buffet was good with a lot a choices. The only thing we didn’t liked is the bed… it was so inconfortable and hard.. We will not come back at this hotel because of that..
Yöpyi 2 yötä maaliskuussa 2024
ACubillo vastasi 8.3.2024
Dear Jessica,We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers. We really appreciate to evaluate all out services for sure we will work to improve our quality. Ill make sure to pass along your feedback to the management team about the bed. Its crucial that theyre made aware of these concerns so we can address any potential issues and ensure a more enjoyable experience for all the guests.Your comments are incredibly valuable, and we really appreciate you bringing these matters to our attention. Thank you for visiting us!

8/10 Hyvä

Ben

Yöpyi 3 yötä maaliskuussa 2024
ACubillo vastasi 5.4.2024
Thank you, Ben for your kind review of Villas Sol Hotel and Beach Resort. We are glad to know that you had a good experience at our resort. We hope to welcome you back soon for another enjoyable stay.

4/10 Huono

fred, East York

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Don't book it all inclusive. It's nothing good there to write about the food or amenities at the beach. Vilas are very specious, very outdated but nice if you book it only as stay in and travel around.
Yöpyi 3 yötä helmikuussa 2024
ACubillo vastasi 6.3.2024
Dear Fred,We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers. All the comments Ill make sure to pass along your feedback to the management team. Its crucial that theyre made aware of these concerns so we can address any potential issues and ensure a more enjoyable experience for all the guests.Your comments are incredibly valuable, and we really appreciate you bringing these matters to our attention. Thank you again for your feedback. We will work to improve our quality and services.

10/10 Loistava

Antonino

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Elvis the bartender was muy bueno! Place was peaceful with excellent views. The shuttles around the property and to the beach were nice. Bedrooms were good sized, nice bathrooms and good balconies. No issues with staff or service.
Yöpyi 5 yötä helmikuussa 2024
ACubillo vastasi 6.3.2024
Dear Elvis,We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers. We really appreciate to evaluate all out services for sure we will work to improve our quality.Thank you for visiting us!

10/10 Loistava

Wendy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
N/A
Yöpyi 7 yötä helmikuussa 2024
ACubillo vastasi 6.3.2024
Estimada Wendy,Queremos expresar nuestro más sincero agradecimiento por compartir su experiencia. Valoramos enormemente su opinión y el tiempo dedicado en dejarnos sus comentarios. Es únicamente gracias a nuestros huéspedes que podemos seguir mejorando nuestros servicios.En Villas Sol Hotel Beach Resort estamos comprometidos en brindarle un servicio impecable y esperamos poder recibirle nuevamente y brindarle una experiencia excepcional.Gracias por visitarnos!

8/10 Hyvä

Robert

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I enjoyed my stay here, I feel it could use some revamping but for the cost, I felt it was well worth the money. I enjoyed everyone we encountered there, that worked at the resort and the view is breathtaking. My experience over all here was good!
Yöpyi 5 yötä helmikuussa 2024
Alejandra vastasi 4.3.2024
Dear Robert,We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers.Thank you for the wonderful comments you shared regarding your recent stay in our hotel. It brings us immense joy to hear that you had a positive experience during your time with us.We look forward to welcoming you again in the future!

2/10 Hirveä

Bertha

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I had an absolutely dreadful experience at this hotel. Not only did they run out of water, leaving guests unable to use the restroom, wash our hands, or shower, but the staff's lack of communication and indifference to the situation was appalling. Despite going over 36 hours without water, there was no update or apology from the staff. When we called for information, they were uninformative and seemed utterly unconcerned. Upon checking out, there wasn't even a hint of an apology or acknowledgment of the inconvenience caused by the hotel's water shortage. Save yourself the trouble and avoid this establishment at all costs.
Yöpyi 3 yötä helmikuussa 2024
ACubillo vastasi 4.3.2024
Dear BerthaWe want to express our sincere gratitude for sharing your experience, We greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers. About the water problem our maintaince department they worked so hard for make a solution as soon as possible sorry for the staff if they dont gave you an apology and the correct information.Your comments are incredibly valuable, and we really appreciate you bringing these matters to our attention. Thank you again for your feedback. We will work to improve our quality and services.

4/10 Huono

Hector

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja palvelut/mukavuudet
The room was warm took three days to get that addressed. There was only one buffet not three restaurants pools are not like in the pictures and needed more umbrellas out there and the liquor is bottom shelf. Andrew is very basic nothing like the pictures this resort misrepresented itself. And the location is not where it says on the website. Oh, and they had water problems one day with no water throughout the resort. Staff was friendly and helpful, but won’t be going back there again.
Yöpyi 8 yötä helmikuussa 2024
A vastasi 1.3.2024
Dear Hector,We want to express our sincere gratitude for sharing your experience, We greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers. All the comments Ill make sure to pass along your feedback to the management team. Its crucial that theyre made aware of these concerns so we can address any potential issues and ensure a more enjoyable experience for all the guests.Your comments are incredibly valuable, and we really appreciate you bringing these matters to our attention. Thank you again for your feedback. We will work to improve our quality and services.

8/10 Hyvä

Jonathan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very convenient property near the beach. If you have a vehicle you can park at the property and there’s a shuttle that can take you back and forth to playa hermosa. Our room was a little outdated and with thin walls you can basically hear guests next door in every conversation.
Yöpyi 1 yön helmikuussa 2024
Alejandra vastasi 1.3.2024
Dear Jonathan,We want to express our sincere gratitude for sharing your experience, We greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers. All the comments Ill make sure to pass along your feedback to the management team. Its crucial that theyre made aware of these concerns so we can address any potential issues and ensure a more enjoyable experience for all the guests.Your comments are incredibly valuable, and we really appreciate you bringing these matters to our attention. Thank you again for your feedback. We will work to improve our quality and services.

4/10 Huono

Belinda-Ann

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
The staff were lovely, our room was fine, not fancy, but all we needed w/ working AC and a beautiful view. If you’re not paying all inclusive, and staying in the villas with your own food, it’s a good location for that. The spa experience was great. The food was awful. For an ocean side resort there was only fish (which was severely overcooked, as were most things) one night, and no seafood or shellfish. Either they are not buying the best ingredients, or, they’re not being stored adequately. The options were limited. The “fresh” fruits were always sad looking. It became depressing having to eat there everyday; we went to other restaurants as much as we could (not in budget). There is almost no shade by the smaller hotel pool, save for a small section on either side for max 12-16 people. The wet-bar pool has slightly more shade, but it’s also quite limited. They do not serve you poolside, you go get drinks yourself. Bring a water bottle to refill, there is also no water service just jugs around the resort (and 2 that get refilled every day in your room). If you get up early, there is plenty of lounges down at the beach front, which was the best and most enjoyable part. We also had no water for 16 hours, then had not enough water pressure when it came back; we went 2 days without the ability to shower. There was no communication or considerations made for this major inconvenience. Keep your expectations low, bring your own hot sauce, and make the best of it…
Yöpyi 7 yötä helmikuussa 2024
Alejandra vastasi 24.2.2024
Dear Belinda,We want to express our sincere gratitude for sharing your experience, We greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers. Really sorry to hear about the inconveniences you experienced regarding the drinks, food quality and no umbrellas in the pool area. All the comments Ill make sure to pass along your feedback to the management team. Its crucial that theyre made aware of these concerns so we can address any potential issues and ensure a more enjoyable experience for all the guests. Thank you also for your kind comments about our staff and the spa.Your comments are incredibly valuable, and we really appreciate you bringing these matters to our attention. Thank you again for your feedback. We will work to improve our quality and services.

6/10 OK

L D

Matkusti kumppanin kanssa
Hyvää: Siisteys
Staff was not available to meet some request to address equipment and service issues.
Yöpyi 6 yötä helmikuussa 2024
Alejandra C vastasi 23.2.2024
We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers.All the comments Ill make sure to pass along your feedback to the management team. Its crucial that theyre made aware of these concerns so we can address any potential issues and ensure a more enjoyable experience for all the guests.Your comments are incredibly valuable, and we really appreciate you bringing these matters to our attention. Thank you again for your feedback. We will work to improve our quality and services.

6/10 OK

Daphanie

Yöpyi 4 yötä helmikuussa 2024
Alejandra C vastasi 23.2.2024
Dear DaphanieWe want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers.Thank you for visiting us!

8/10 Hyvä

Jahlil

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Friendly people with fun excursions
Yöpyi 4 yötä helmikuussa 2024
Thank you Jahlil vastasi 21.2.2024
Dear Jahlil,We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers.Thank you for the wonderful comments you shared regarding your recent stay in our hotel. It brings us immense joy to hear that you had a positive experience during your time with us.We look forward to welcoming you again in the future!

8/10 Hyvä

Augustus

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä helmikuussa 2024
Thank you vastasi 21.2.2024
Dear Augustus,We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers. We really appreciate to evaluate all out services for sure we will work to improve our quality.Thank you for visiting us!

8/10 Hyvä

Mark

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
This property had amazing views of the bay and the beach was easily accessible. It was really nice being all inclusive, but the food was just okay. Both pool areas we visited were nice and there was plenty of chaise lounges and other seating. The staff members were all very nice and helpful. Our room was quite dated and could use a good refurbishing. I would recommend this resort as long as you are not expecting gourmet cuisine and pristine sleeping quarters.
Yöpyi 2 yötä helmikuussa 2024
Thank you Mark vastasi 21.2.2024
Dear Mark,We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers.Thank you for the wonderful comments you shared regarding your recent stay in our hotel. It brings us immense joy to hear that you had a positive experience during your time with us.We look forward to welcoming you again in the future!

8/10 Hyvä

Mary Jo, Victoria

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
There wasn’t much choice or variety in the food, but the staff and the eating area made up for quite a bit of that. We were warned that there was only one restaurant so that was no surprise. There were some fun activities throughout the day. Also, there was a shuttle that came every 10-15 minutes to take you to the beach or front desk. The front desk was awesome in helping us choose just the right activities off campus. All in all, we were very happy with our week at Villas Sol. Thanks, everyone!
Yöpyi 6 yötä helmikuussa 2024
Thank you Mary Jo vastasi 21.2.2024
Thank you for sharing your experience at Villas Sol Hotel and Beach Resort. We are glad to hear that you enjoyed the friendly staff, convenient shuttle service, and helpful front desk. We appreciate your feedback and hope to welcome you back in the future. Thank you, Mary Jo!

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä helmikuussa 2024
Muchas gracias vastasi 16.2.2024
¡Hola estimado!*¡Saludos nuevamente desde Villas Sol Beach Resort! * Es un gusto atenderle y estamos a sus órdenes.Gracias por sus comentarios cada uno es de suma importancia para nuestro crecimiento como resort.

6/10 OK

Dariana

Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
I booked this resort for my bday. Had a cake towel on the bed with balloons desserts and champagne in the room but no fork to eat the dessert. Room amenities are lacking, bring your own toiletries, empty mini bar fridge, one restaurant with eh food options/taste. Only one towel center which you have to go to reception wait for a trolley to take you to the wet bar. Poor entertainment center making the property boring. The snack/food at wet bar could be way better! They made burgers with no cheese, lettuce, tomato options. Just mayo and a sweet sauce. No ketchup! There was a mix of more locals and foreigners. No clock/pen/pad in room, only 4 hangers provided no ironing board to iron, the full body mirror is inside the closet where you would hang your clothes. Getting around the property in the trolleies is like a roller coaster due to hills and curves. No shade area in the main pool, once 11a hits the pool is empty due to the sun beaming. Ate in local restaurants 2 of the nights. Super close to airport is a plus, the view of the sunset a plus, as well as the fresh fruit. Compared to other resorts all inclusive I have stayed at, this one needs to upgrade/step up their game. It also shares space with condovac which aren’t as nice as villa sol. Beach is public and you will encounter locals selling merchandise. Beach water was warm which was nice.
Guest Satisfaction. vastasi 12.2.2024
Thank you for staying at Villas Sol Hotel and Beach Resort. We apologize for the inconveniences you experienced during your stay. We appreciate your feedback on the room amenities, food options, entertainment, and service. Your comments will be shared with our team for improvement. We hope you enjoyed the beautiful sunset and fresh fruit. We value your feedback and hope to have the opportunity to welcome you back for a better experience in the future.

6/10 OK

Elena

Hyvää: Henkilökunta ja palvelu
Yöpyi 2 yötä tammikuussa 2024
Guest Satisfaction. vastasi 12.2.2024
Hola Elena,Muchas gracias por su calificacion.Saludos,

4/10 Huono

Judith

Yöpyi 5 yötä helmikuussa 2024
ACubillo vastasi 25.3.2024
Thank you Judith, for your kind review of Villas Sol Hotel and Beach Resort. We hope to welcome you back soon for another enjoyable stay.

4/10 Huono

Alejandro

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
mala experiencia
No recomendable comida con mucha oportunidad de mejora nada de variedad Muchas veces en bebidas uno pedía algo a medio día y en la noche no había Habitaciones y estado general sin mejoras todo viejo La limpieza en las habitaciones tarde y un día no la hicieron
Yöpyi 5 yötä helmikuussa 2024
Guest Satisfaction. vastasi 12.2.2024
Estimado Alejandro,Lamentamos mucho escuchar sobre tu mala experiencia en Villas Sol Hotel and Beach Resort. Apreciamos tu feedback sobre la comida, la falta de variedad y la disponibilidad de bebidas, así como el estado general y el servicio de limpieza de las habitaciones. Tomaremos en cuenta tus comentarios para mejorar y proporcionarte una mejor experiencia en el futuro. Agradecemos tu honestidad y te invitamos a visitarnos nuevamente para poder cambiar tu percepción.Atentamente,El equipo de Villas Sol Hotel and Beach Resort

10/10 Loistava

Alexa

Yöpyi 4 yötä helmikuussa 2024
ACubillo vastasi 25.3.2024
Thank you Alexa, for your kind review of Villas Sol Hotel and Beach Resort. We hope to welcome you back soon for another enjoyable stay.

8/10 Hyvä

Fabio

Yöpyi 1 yön helmikuussa 2024
ACubillo vastasi 25.3.2024
Thank you Fabio, for your kind review of Villas Sol Hotel and Beach Resort. We hope to welcome you back soon for another enjoyable stay.

10/10 Loistava

Thomas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 7 yötä tammikuussa 2024
Thank you Thomas vastasi 4.2.2024
Dear Thomas,We want to express our sincere gratitude for sharing your experience, we greatly value your opinion and the time spent leaving us your comments. It is only thanks to our guest that we can continue to improve our services.Your satisfaction is our priority, and it is only thanks to the feedback from our customers that we can have the opportunity to improve and continue creating unique experiences for our customers.We look forward to welcoming you again in the future!