Check-in was SLOW. Why do you need to scan passports with a scanner and take a picture with your phone? Receptionists made us feel like unwelcome guests who had overstayed our welcome from the moment we arrived. Reception area is no shoes/ dry area. OK, but when we were on the beach and it started to rain the Receptionist told us we couldn't sit there with wet bathing suits. REALLY. Maybe you could provide beach towels (they don't and expressly forbid you from taking your room towels to the beach). There was an empty 7-11 coffee cup that sat on a table in the lobby for 2 days, but you take the time to tell guests they can't come in from the rain. We had to ask for toilet paper for our room. No water provided either. I needed to plug in my laptop in the lobby/reception area to do some work. I couldn't find an outlet, I was told there wasn't one, then after seeing plugs behind the reception desk and threatening to plug my computer there (Sorry, I had to work) I was shown where the outlets are hiding behind a book case. I was told I couldn't move a table in the reception area and to sit on a cushion on the floor instead. Staff attitudes ranged from apathetic to outright rude. Reception is only open from 8-6, but that didn't stop one of the employees from taking a nap on one of 4 loungers set out for guests. Also, was listeningto loud videos on her phone while we were there trying to read and relax. Great place on a beautiful beach, but our time there was nearly ruined.
