The appearance of the outside was beautiful, the inside had a slight musty smell, most likely no dehumidifier. There was heavy dust on the top of the cabinets, inside one cabinet, top of headboard, super heavy dark dust on inside of bathroom door (it’s been there awhile), the French doors to the bedroom had dusty frames. Whoever supposedly cleaned did a terrible job. The underside of the couch was dirty also. We expect bugs to be present, the spiderwebs on the outside looked old, there was also moldy coffee inside the coffee pot, thankfully we brought our own. I sent the Host a message before we left Florida and recieved a prompt response, I sent an email the next day (no response), I sent an email a few days regarding the issues (with pictures), also no response. The only correspondence I got were automated emails before our trip, the day after and this morning, no personal responses to either emails I sent. I’m surprised this Host was listed as top rated, not on our trip.