Dear Valued Guest, thank you for taking the time to share your wonderful feedback. Our team is delighted to learn that you had a great time during your stay. We are looking forward to welcoming you back in the near future.

Dear Valued Guest, thank you for taking the time to share your wonderful feedback. Our team is delighted to learn that you had a great time during your stay. We are looking forward to welcoming you back in the near future.

Dear Mr./Ms. Lula, Greetings from Pullman Shanghai Skyway. Thank you so much for sharing your feedback and we are looking forward to welcome you back. Best regards, Joselle Guest Experience Manager

Dear Mr./Ms. Lula, Greetings from Pullman Shanghai Skyway. Thank you so much for sharing your feedback and we are looking forward to welcome you back. Best regards, Joselle Guest Experience Manager

Dear guest, Greetings from Pullman Shanghai Skyway. Thank you so much for sharing your feedback and we are looking forward to welcome you back. Best regards, Doris

尊敬的宾客，您好！很遗憾我们的设备设施没让您满意，对此我们已有了详细的计划将进行改造，预计明年2月份完成大堂及会议室的装修。我们已将您的宝贵意见告知相应部门，将为前台员工制定专业性的培训以提高服务质量。由衷希望您能成为首批亲身体验我们新变化的客人之一！

Dear Guest， Thank you so much for your feedback. I am glad to read that you enjoyed your overall stay with us special mention the breakfast, the management and front desk service. We are looking forward to welcome you back. Best Regards, Glorie Executive Lounge Supervisor

Dear Mr./Ms. Linkai, Greetings from Pullman Shanghai Skyway. Thank you so much for sharing your feedback and we are looking forward to welcome you back. Best regards, Joselle Basa Front Office Manager Pullman Shanghai Skyway

敬爱的顾客， 感谢您花时间分享您的经历。虽然我们希望能够给您更好的住宿体验，但您的评论对我们学习并改进我们的服务非常重要。我们虽然致力于为顾客提供好的住宿体验，但很显然我们的服务仍然存在缺失，且不能使您满意。如果您愿意给我们一个机会来赢回您的信任，我可以向您保证我们将会尽全力让您获得最佳的酒店住宿体验，并使您再次喜欢我们的酒店。 祝好， Joselle Basa 客户体验经理

Dear Guest, Greetings from Pullman Shanghai Skyway. In behalf of the team, I would like to extend appreciation for taking a time to share your stay experience. If you have time, it will a pleasure to know more regarding your stay. Please feel free to send me a message through Expedia message. We are looking forward to welcome you back. Best regards, Joselle Basa Guest Experience Manager

Dear Guest, Greetings from Pullman Shanghai Skyway. In behalf of the team, I would like to extend appreciation for taking a time to share your stay experience. If you have time, it will a pleasure to know more regarding your stay. Please feel free to send me a message through Expedia message. We are looking forward to welcome you back. Best regards, Joselle Basa Guest Experience Manager

Dear Guest, Greetings from Pullman Shanghai Skyway. Thank you so much for taking a time to share your feedback. If you have time, it would be a pleasure to know more specific details regarding your stay. We are looking forward to welcome you back. Best regards, Joselle Basa Guest Experience Manager

Dear Guest, Thank you so much for your feedback and for staying with us. In behalf of the Management team, I do apologized if we were not able to reach your expectation regarding the facilities. We are currently doing step by step renovation of our facilities to give each guest a better stay experience. In addition, we currently renovated our Fitness center. We are looking forward to welcome you back. Best regards, Joselle Basa Guest Experience Manager Pullman Shanghai Skyway

Dear Guest, My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to thank you for choosing our hotel. It would we a pleasure to know more regarding your stay experience. Your feedback is important to us for continuous improvement. We are looking forward to welcome you back. Best regards, Joselle Basa Guest Experience Manager