Shaw Hotellit

”We have literally had to change rooms 5 times in one day due to various issues at the property. We are very cool and understanding guests, but something has changed with this property. We had 6-7 rooms this past weekend and 3 of the guests had similar complaints about the property uncleanliness and maintenance issues. Just for reference, our room experience: 1st room was on the 2nd floor of the main building, the safety door wouldn’t lock and cleaning supplies left in the room. 2nd room, 701...

”Clean room but alot of ppl hanging in lobby and around front desk. Was told upon Checkout that id get my 50 room deposit back but instead was charged 48.40 with no explanation. Ive tried calling the front desk at tru by Hilton several times and havr been brushed off. Was told it was just room fees. What room fees? I paid my nighly room rate, taxes, and everything. This was supposed to be the 50 deposit and somehow was turned into a room charge with no explanation. They've been almost rude...

”The room was immaculately clean and included a refrigerator, microwave, and coffee maker. Check-in was very quick and smooth and the staff was very friendly and hospitable. If I’m in town again, I’ll definitely stay again.”

”Will stay here for now on coming to town great location & area”

”Clean and pretty rooms. Liked the separate bathtub and shower. Staff extremely friendly and helpful. Great place to stay in the area.”

”Ice machine was not working at the time of my stay Room was clean Staff very nice”

”Property was in the middle of a renovation. Our room was finished! It was very spacious, clean and comfortable. Great location.”

”It is very old and it smells old needs major updates . Wall sockets hanging out and all furniture is from the 90s Staff super nice . There is stores close by. Parking lot big. Just needs updated bad”

”OK for a one-night stopover.”

”We didn't even stay. The room was nasty. The front desk offered to clean it but then decided to give us another room. Looked at that room and it was smelling of mold and mildew. Went back down to the front desk and asked them to cancel. They did cancel but I wouldn't recommend it. Especially if your coming into town from out of state.”

”It is quiet. The property is clean.”

”Ice machine broken asked for extra blankets told no beds hard as rocks”

”Room had mold on ceiling, bath tub rusted, wall had hole inside of room!!!! I checked out same day”

”The property stated they were undergoing renovations. There was a worn out tarp over a portion of the building. Yellow warning tape around the pool area and the doorway to pool area. Staff stated that some of the Reno stuff fell into the pool, so they closed it. The water has a brown tint to it. This was only disclosed AFTER reservation was completed. The toilet seat was coming off in room 115! I tightened it so my 7yo grandson wouldn’t fall off the toilet! There was no toilet paper roll...