Shepherd Hotellit

”We called informing them of a late check in. This was their first opportunity to inform us that the elevator was broken. We arrived at the hotel around midnight. The night clerk was sitting down reclined in an office chair with his legs propped up, head phones on, and playing on a laptop. I said hello, sorry to interrupt. He said "It's okay" as if I did interrupt him. Being a former district manager, my coaching and development would have told him to say, "No, please don't apologize. I'm here to...

”did not eat breakfast”

”The property has roaches.”

”The property is clean. If you’re just looking for an inexpensive place to stay for the night, this was OK. It’s an old hotel, Probably from the 60s where all the rooms are on the first floor and you can back right up to them. We had four people in our room, and we shared the one towel that was there.”

”Booked room and when I got there it was sold out”

”Newly renovated rooms, with comfortable beds!”

”Great”

”Only motel in town. Staff is nice. Room needs cleaning. Need weatherstrip atound door to prevent bugs coming in. Bead was clean. Bare basic room at a low price. ”

”Could do better updates”

”The owner was not present in the lobby”

”Staff was rude”

”Clean”

”Sketchy checking in, no one is ever at the front they leave a list of numbers to text for help, it’s like someone living there managing the place with babies and kids everywhere. Room was already booked so they had to give us a different room with less features. They do not clean your room multiple night stays, they don’t issue more towels, I’m a big girl and we were denied. The room smelled strongly of some kind of fume smell there were bugs on the floor and they also say you have to supply...