We had to message to get the code for the door but he responded quick and checked in on time. The house is a duplex and the unit is on the ground floor. The upstairs tenets were quiet and didn’t hear them except when they came and went out of the front door. The unit is also in a low income/ high rental area. It was warm in the house when we checked in. There isn’t a way to control the temp in the house so you have to message them to control the heat. We messaged again and ended up running the AC to get the temp down over the next few days. One bedroom has an AC unit but the other doesn’t. So that room was warmer than the rest of the house. Also, one bedroom has a sliding glass door as the main door off the living room. It has privacy glass but the lights from the living room and kitchen make it very bright in the bedroom. We had kids who went to bed earlier than us which made it hard when we had to shut most of the lights off so they could fall asleep. There was limited plates and bowls. Only 2 bowls but 4 small plates and 4 bigger plates. Beds were comfortable and sheets were clean as well as towels. The chairs are starting to show their age. Overall it was an ok stay. It worked but I would look for a different place if we were to come back.