Smithwick Hotellit

”Super 10/10”

”Friendly staff and clean facilities”

”The staff was very helpful and caring. Got phone call to see if we needed any help, the staff during breakfast checked on every table. Only thing holding this place back is the old TVs but man it’s a great hotel!!”

”The property has a beautiful view; and the room is spacious.”

”Had overnight stay at this property. Very clean and friendly staff. Not far from Burnet downtown which was nice to visit.”

”Hard to turn around ”

”I’ll lead with the good stuff. The bed was very clean and comfortable. Everything else was really subpar for our normal experiences with this chain. Visible debris on the hallway carpet (lots), multiple walls with paint in need of repair, and our room was visibly dirty on certain walls. Again- most important priority is the bed for me, so I was very pleased in that regard. Everything else just looked very worn compared to other properties we have stayed at in this chain. ”

”The place needs to be remodeled. The place was dark and spooky feeling not many people for a weekend. The staff was rude, slow and careless to be helpful or not. Three times I came down to the gas and there was no one there had to call all sometimes and then the gentleman you finally show up.”

”The property was well maintained and the staff were very friendly and helpful.”

”Very Clean, great location”

”Some Pool cushions need to be replaced”

”When we arrived at the property, the front desk clerk didn't acknowledge us when we walked in and continued to type on the computer for 10 minutes until he finally asked us our name. There was no one else he was helping, just very rude! not good customer service. we stayed at a different hotel the next day and WOW what a difference! so friendly, helpful! We barely got in the door before we got a smiling hello!”

”I was there for a quick overnight trip and the staff was very helpful.”

”Heat inexpensive place to stay”

”Most of the staff was great. But really depends on who is there that day. I had a couple of people being extremely helpful and nice. but one morning we didn’t have water during breakfast and the main desk attendant just said: “there is nothing we can do about it.” But other times I had people walking an extra mile to help with the laundry machine and other things. Outside needs care. But the room was clean and the mattress was new and confortable. Breakfast was good for what it is.”

”Great location, superb ambience, and excellent cleanliness. Staff service was top‑notch”

”Clean, spacious room. Would highly recommend staying here to anyone.”

”Conveniently located for birders, with a friendly and accommodating staff. Once we figured out how the faucet worked, there was plenty of hot water for nice long showers. Overall, this was a clean and comfy room at a reasonable price - and Bertram is a charming small town to explore.”