Our visit to the Copa INN Beach Hotel on South Padre Island was disappointing due to subpar cleanliness and customer service. The 3 pm check-in was chaotic, with a long line of about 20 people outside. Insufficient luggage carts added to the frustration. The slow-moving elevator queue was obstructed by cleaning carts in the wet hallway. Our room lacked towels, and the pool area was dirty, prompting us to head to the beach. However, the nearby public restroom was in deplorable condition, with feces on the floor. After reporting these issues, the staff failed to provide a solution despite a 30-minute wait, further exacerbating our disappointment. The persistent noise from the room above throughout the night made our stay, which was meant to celebrate my daughter's birthday, extremely unpleasant!!!!