Whilst I have never written a review before, our experience with holiday rentals is extensive. My husband and I have successfully used VRBO for many years and previously used property agencies in the US and abroad. We currently have 3 holiday rentals booked thru June 2022.
I have been reluctant to write a review on this property, but felt I must corroborate the person whose experience was so traumatic. The past year has been so debilitating, it is hard to be critical of anything or anyone.
My husband and I booked this property for a 2 week holiday in September 2020. Because the booking info states that the renter is responsible for any damage, after we arrived we did an inventory and reviewed the condition of the property. What we found was subpar.
I called the owner to inquire about their local management company and was met with exasperation and hostility. I tried to explain the issues that we found (photos can be provided), but in the background a woman’s voice was yelling that we must LEAVE IMMEDIATELY. I cajoled and explained that we were just trying to be helpful and protect our financial interest and after much time the owner, Kelly, agreed to let us stay IF we did not write a review. I can not imagine what we would have done for 2 weeks in the midst of a pandemic. We flew almost 2000 miles. I realize that not everyone’s cleaning procedures would be what I expect of my housekeeper, but there was so much wrong: dining room and loft ceiling fans could not be used due to dust, the vents in guest bedroom and stairwell were moldy, fridge/coffee maker/toaster/microwave all dirty, upholstery stained and dirty, no respectable cookware, the south side of property riddled with construction material, no good beach chairs/umbrellas, upper bedroom veranda door did not lock, melted red gummie bear under upholstered sofa cushions, broken leather sofa, one hob knob did not turn off completely, dirty grill, ants at kitchen sink. I used the hoover on the upper level to pick up sand, and it’s so filled with dirt, that it needs cleaned! We did stay because the location is terrific – right on the water, quiet, surprisingly very clean bathrooms, comfortable veranda furniture, and lots of beach towels. BUT folks looking for a holiday location should keep in mind that calling the owner may result in the wrath of being evicted. I have much more to write regarding the property during a Nor'easter, but the space does not allow.