We stayed for 8 nights, and the experience was deeply disappointing. The elevator situation was completely unacceptable—only one elevator serviced all floors (1–8), and it was out of order for 6 of those 8 days. The remaining two elevators only operated between floors 1–4 and 5–8, forcing guests to either take the stairs or switch elevators to reach their rooms. This caused constant delays and was especially burdensome for elderly guests.
Housekeeping was hit or miss. While the room was generally cleaned, basic essentials like toiletries and toilet paper were frequently overlooked. Staff was polite but disengaged—no one made the slightest effort to be friendly or helpful, let alone improve the guest experience.
The location is excellent, and while the pool is small, it’s functional.
The most aggravating part of our stay was how management handled our late checkout. We were quoted $100 by the front desk. On the day of departure, we were charged $150 plus taxes. When I questioned the charge, the manager was dismissive and claimed there was no record of the original quote. She said she would “look into it,” but never followed up. This wasn’t just about $50—it was about the attitude, the lack of accountability, and the insinuation that I was being dishonest. The mistake was theirs, yet I was made to feel as if I was the problem.
