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Arvostelut: MainStay Suites Stanley

2.5 out of 5
MainStay Suites Stanley
604 Westview Lane, Stanley, ND

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 44 kautta 83 arvostelua" "
Arvosana 8 - Hyvä. 24 kautta 83 arvostelua" "
Arvosana 6 - OK. 8 kautta 83 arvostelua" "
Arvosana 4 - Huono. 5 kautta 83 arvostelua" "
Arvosana 2 - Hirveä. 2 kautta 83 arvostelua" "

8,6/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Walter

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We enjoyed our stay and will use this establishment again when in the area.
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Becki

Hyvää: Siisteys
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Charlene

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Todd

Matkusti perheen kanssa, Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Best place to stay in Stanley.
Yöpyi 2 yötä joulukuussa 2023

10/10 Loistava

Terri

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I had made some extra requests at booking and Everything I asked for was provided. All staff was friendly and helpful
Yöpyi 1 yön marraskuussa 2023

8/10 Hyvä

Cheri

Yöpyi 4 yötä lokakuussa 2023

10/10 Loistava

John

Yöpyi 7 yötä lokakuussa 2023

10/10 Loistava

Pam

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön syyskuussa 2023
Savannah vastasi 4.11.2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Stanley. As a Choice Privileges member you are truly valued. Your feedback about our property is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely, Savannah DelisleGeneral ManagerMainStay Suites Stanley7016286246

6/10 OK

Jacqueline

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Siisteys
The property was OK, but our door lock wasn't working.
Yöpyi 2 yötä elokuussa 2023
Savannah DeLisle, General Manager vastasi 2.9.2023
Jacqueline,Thank you for providing feedback as it helps us to improve our hotel! I would like to apologize for the door lock not working properly and thank you for bringing to my attention to be fixed! We hope to see you again in the near future!

10/10 Loistava

Bruce

Hyvää: Majoituspaikan kunto ja tilat
Very nice. Especially for the Bakken
Yöpyi 3 yötä elokuussa 2023
Savannah vastasi 22.8.2023
Bruce, Thank you for taking the time to leave a review as this help us to grow and become better!We are pleased to hear you had a great stay and look forward to seeing you again!

10/10 Loistava

Randy, Columbus

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön elokuussa 2023
Savannah vastasi 19.8.2023
Randy, Thank you for taking the time to leave us a review! We appreciate your business and look forward to serving you in the future!

8/10 Hyvä

David

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
staff was very courteous
Yöpyi 1 yön elokuussa 2023
Savannah vastasi 19.8.2023
David, Thank you for taking the time to leave us a review! We appreciate your business and look forward to serving you in the future!

10/10 Loistava

Michael

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice place
Clean and quiet place
Yöpyi 1 yön heinäkuussa 2023
Savannah vastasi 19.8.2023
Michael, Thank you for taking the time to leave us a review! We appreciate your business and look forward to serving you in the future!

10/10 Loistava

Edward

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean, easy to get to and like that you can get something to eat after a long day of driving right there. Staff was very friendly and helpful.
Yöpyi 1 yön heinäkuussa 2023
Savannah vastasi 19.8.2023
Edward, Thank you for taking the time to leave us a review! We appreciate your business and look forward to serving you in the future!

6/10 OK

Cosha, Bowman

Liikematkailija
Huonoa: Siisteys
Was probably the best place to stay in Stanley however the sheets had stains on them, shower was dirty and the hash browns at breakfast were cold every morning.
Yöpyi 2 yötä heinäkuussa 2023
Savannah vastasi 22.8.2023
Cosha, Thank you for taking the time to leave a review as this help us to grow and become better! I'm sorry to hear that your stay wasn't as you expected. I also want to take the time to apologize about your rooming conditions! This is not something that usually happens! I hope you give us the chance to make it up to you in the future!

8/10 Hyvä

John

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
stanley
Good stay and location
Yöpyi 1 yön kesäkuussa 2023
Savannah vastasi 19.8.2023
John,Thank you for taking the time to leave us a review! We appreciate your business and look forward to serving you in the future!

4/10 Huono

Nicole, Irvine

Liikematkailija
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
This is a very nice property but if you work in the area you need to know that you are not held in high regard and staff will come banging at your door to have you leave even before checkout time to make sure they have room for their convention. I completely understand needing to prepare for such an event, I do not understand the need for rudeness and a complete lack of respect.
Yöpyi 3 yötä kesäkuussa 2023

10/10 Loistava

Ricky

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Arrived a little early. Had to wait about 20 minutes for room to be cleaned. Housekeeper did excellent job. Staff was friendly.
Yöpyi 1 yön toukokuussa 2023

6/10 OK

shawn

Liikematkailija
Hyvää: Majoituspaikan kunto ja tilat
The manager of this property is very helpful and polite. The coffee is very good and breakfast is satisfactory. The bar is under staffed and most of the time i have been there it has been closed. Some of the air conditioners make noise while you are trying to sleep.
Yöpyi 2 yötä toukokuussa 2023

6/10 OK

sheryl

Matkusti ryhmän kanssa, Liikematkailija
Huonoa: Majoituspaikan kunto ja tilat
room was okay, the front door was broken and no sign to close behind you, misplaced a ring and I know it was in the room and yet it is now gone.............
Yöpyi 1 yön huhtikuussa 2023
Michal Pruett, GM vastasi 24.4.2023
On behalf of the hotel, I do apologize for the quality of your stay. We are daily trying to better the hotel as quickly and safely as possible. I am currently in the process of investigating the situation and hope to rectify it.I hope in the future you will consider staying with us again.

4/10 Huono

Derrick

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
This property has alot of potential but has a lack up upkeep. Upon arriving at the property to check in their were signs on the automatic doors saying they werent working and you had to pull them open and push them shut. After talking with the lady at the front desk apparently they have been like that for over a year. Then I find the key encoder wasn't working so everytime we got back to the hotel we had to get someone from the front desk to let us in which was a big inconvenience. After getting into the room and taking a look at everything I wasn't impressed to say the least. The glass shower door was hanging on by 1 screw as the top hinge was just hanging there. It sounded like the condensor in the fridge was going out as it was terribly loud. Also the room as a whole was just dirty. There was hair on the floor in the bathroom and in the shower, the carpet wasn't throughly vacuumed as there was stuff between the couch and bed that was missed along with under the desk area. Also the latch on the main door was broken. The lady at the front desk was very helpful and she gets an A . But I don't see us staying at that place again I will drive the extra 40 miles or so to Minot.
Rich vastasi 29.12.2022
I apologize for you recent experience. These are not our normal operating standards. The issues you encountered have been addressed. I hope that you will give us another opportunity to show you we are better than this.

10/10 Loistava

Paul

Yöpyi 1 yön marraskuussa 2022
Rich vastasi 21.11.2022
Thank you for staying with us.

2/10 Hirveä

STEVE

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu
We got to the hotel and the clerk said that she canceled our room with Expedia and had to pay the hotels price if we wanted to stay. Clerk was very rude and I accommodating. Ended up walking out.
Yöpyi 1 yön elokuussa 2022
Rich vastasi 21.11.2022
I apologize for the misunderstanding.

10/10 Loistava

Cheryl

Yöpyi 3 yötä syyskuussa 2022

8/10 Hyvä

Monica

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä heinäkuussa 2022
Rich vastasi 26.7.2022
Monica thank you for staying with us.

10/10 Loistava

Brenda

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place
Yöpyi 2 yötä heinäkuussa 2022
Rich vastasi 25.7.2022
Brenda thank you for staying.

2/10 Hirveä

LaVonne

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
They gave me a handicap room on the bottom floor next to the back door. Back outside door was never locked. My room was dirty and I complained. The end table between the beds smelled like pee and they came and said the same thing. I always wipe things off when I stay and the clorox wipes were filthy. I took a picture and showed them. There was a place for a dishwasher but didn't have any and there was no soap to wash the dishes. Window was all finger printed and the door was full of mud. Also had to yank on it in order for it to close. Worst room I've ever had. I complained but they said only Expedia can handle it. Also had a friend look at it and she said it was a terrible room.
Yöpyi 6 yötä heinäkuussa 2022
Rich vastasi 26.7.2022
LaVonne I am sorry that we rented you a room that was not ready for a guest. You are right the room was terrible, I am sorry. I understand that you have spoke to Savannah and that she has refunded your credit card. Please let me know if you have any further concerns.

10/10 Loistava

TARA

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön heinäkuussa 2022
Rich vastasi 25.7.2022
Thanks for the great review Tara.

10/10 Loistava

Susan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The friendly gal at the front desk made our stay most pleasant! Our first room had a bathroom door that would not close but she quickly moved us to another room and the bathroom door closed with a luttle tug!
Yöpyi 2 yötä heinäkuussa 2022
Rich vastasi 25.7.2022
Sorry that you encountered a problem with your first room. We will try to be better. Thank you for taking the time to give us a review.

8/10 Hyvä

Kent

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great Choice.
We have stayed here several time before this trip. The reason we keep staying here is it has spacious rooms a good breakfast and is clean and quiet.
Yöpyi 1 yön toukokuussa 2022

10/10 Loistava

Ashten

Yöpyi 1 yön tammikuussa 2022

8/10 Hyvä

Michele

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent choice for the Stanley area! After hitting wildlife refuges in the area and heading to Theodore Roosevelt, Mainstays was perfect. Our room was very clean and the stay was quiet. Would definitely stay again.
Yöpyi 1 yön elokuussa 2021
MainStay Suites Stanley Staff vastasi 30.8.2021
Thank you very much for your kind review. If there is anything we can do to improve your stay next time, please do not hesitate to reach out and let us know. We appreciate your business.

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
You could comfortably live there an extended amount of time easily.
Yöpyi 1 yön elokuussa 2021
BB vastasi 20.8.2021
Thank you for your kind review. We look forward to hosting you again.

10/10 Loistava

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The motel was easy to find and the parking was nice.
Yöpyi 1 yön elokuussa 2021
BB vastasi 20.8.2021
Thank you for your kind review. We look forward to hosting you again.

10/10 Loistava

Kevin

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent Hotel in a Small Town!
Our expectations were low for a hotel in the small town of Stanley (pop. 2,500). MainStay far exceeded our expectations! The staff was friendly, hard-working, and helpful. The room was clean and comfortable. Guest laundry is free. Good breakfast. Fair price. We'd definitely stay here, if we visit this area again.
Yöpyi 2 yötä heinäkuussa 2021
BB vastasi 20.8.2021
Thank you for your kind review. We look forward to hosting you again.

10/10 Loistava

Benjamin

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Clean and Comfortable
This facility was convenient and clean. The staff was friendly and the room was in excellent condition and had a sweet little kitchenette. I learned to buy my snacks before arriving though, as their snacks were crazy expensive. No one forced me to pay $2.50 for that tiny bag of M&Ms, though, and the young attendant handled my whining with professionalism.
Yöpyi 1 yön kesäkuussa 2021
BB vastasi 20.8.2021
Thank you for your kind review. We look forward to hosting you again.

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very clean friendly staff and the free breakfast was really good
Yöpyi 1 yön heinäkuussa 2021
BB vastasi 20.8.2021
Thank you for your kind review. We look forward to hosting you again.

4/10 Huono

Tarkistettu asiakas

Matkusti perheen kanssa, Liikematkailija
Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Clean facility (room and common areas) and grounds were well maintained however the staff made the stay uncomfortable. Front desk employees were unfamiliar with the computer system and tried to charge me twice during my stay. It went as far as the front desk arguing that I hadn’t paid when in fact I had, recipe was proof. The continental breakfast was good but the host was very rude. There was a sign posted in the dining room area that stated “only two portions per person (Saturday/Sunday morning).” However, Monday morning the sign was taken down. Come to find out there was an Native American event going on over the weekend and there were families from the event stay at the hotel. Whether this was the staff intention or not we felt this was uncalled for. We were not the only patrons that took notice and it made things uncomfortable. I would not recommend this hotel. P.S. Expedia has been my go to for reserving rooms and up to this point in time Expedia has been spot on with their recommendations (star ratings). I will continue to utilize Expedia has a trusted company for my future travel arrangements. This hotel is not necessarily a reflection of Expedia but hopefully the hotel will train their employees better with not only customer service but also their computer system.
Yöpyi 2 yötä toukokuussa 2021

6/10 OK

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
If you need to, go ahead.
Due to hotels not being available in the town I visited, I stayed here. Conveniently located off the road, it’s clean but a little dated. They don’t daily cleaning. They offer “lite” service that you have to ask for. Overall, the stay was okay.
Yöpyi 2 yötä toukokuussa 2021

10/10 Loistava

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great room!! Shower was awesome! Full refrigerator was great! Very clean and spacious! Would choose to stay at Mainstay again!
Yöpyi 1 yön toukokuussa 2021
KM vastasi 28.5.2021
Thank you for your review!

10/10 Loistava

John

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
nice comfortable room
Yöpyi 1 yön marraskuussa 2020

8/10 Hyvä

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent staff. Very kind. They to care to make sure we were safe.
Yöpyi 6 yötä lokakuussa 2020

10/10 Loistava

Jeff

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice accommodation, no daily room service due to Covid but was given what was needed.
Yöpyi 10 yötä lokakuussa 2020

10/10 Loistava

Tarkistettu asiakas

Yöpyi 6 yötä elokuussa 2020

10/10 Loistava

robin z

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön kesäkuussa 2020

6/10 OK

John

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Check in took 25 minutes delayed by not able to find my reservation made thru Hotels.com---Desk person struggled with that eventually calling a supervisor.
Yöpyi 2 yötä toukokuussa 2020
Brooke M vastasi 15.6.2020
Hello John, Thank you for leaving your feedback. This matter will be looked into right away!

10/10 Loistava

Gerard

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä huhtikuussa 2020
Brooke M vastasi 15.6.2020
Hello Gerard, Thank you for the wonderful rating!

8/10 Hyvä

Wendi

Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Fairly Pleased
The room is very nice. The only thing is it did smell like cigarettes and i found ashes in the bathroom on one of the drawers ledge. there was also hair in that same drawer. other than that the room was clean.
Yöpyi 2 yötä joulukuussa 2019
Lisa vastasi 8.1.2020
Thank you for your feedback and bringing to our attention that the room appeared to have been previously smoked in. We appreciate your business and do hope you will stay with us again and give us an opportunity to earn a 10.

8/10 Hyvä

Julie

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2019
CM vastasi 20.12.2019
Thank you for your review!

10/10 Loistava

Michael, Hendersonville TN

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was very clean and the staff was courteous and friendly. The beds were clean and comfortable with service daily. The food was good with prompt and friendly service. Elevator was slow but wasn’t a big deal. Parking was sufficiently close to all entrances.
Yöpyi 3 yötä lokakuussa 2019
CM vastasi 8.11.2019
Thank you your review!