Majoituspaikan julkisivu

Arvostelut: Hotel Majapahit Surabaya - MGallery

5 out of 5
Hotel Majapahit Surabaya - MGallery
Jalan Tunjungan No. 65, Surabaya, East Java

Arvostelut

9,2

Upea

Arvosana 10 - Loistava. 184 kautta 262 arvostelua" "
Arvosana 8 - Hyvä. 65 kautta 262 arvostelua" "
Arvosana 6 - OK. 3 kautta 262 arvostelua" "
Arvosana 4 - Huono. 6 kautta 262 arvostelua" "
Arvosana 2 - Hirveä. 4 kautta 262 arvostelua" "

9,0/10

Siisteys

9,4/10

Henkilökunta ja palvelu

9,2/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

9,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Zoy

Matkusti kumppanin kanssa
Wonderful heritage premises. The property is grand and meticulously attended. The staff are wonderful also.
Yöpyi 2 yötä toukokuussa 2024
Kahar Salamun - GM vastasi 21.5.2024
Dear ZoyOn behalf of The Hotel Majapahit Surabaya would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. Hotel Majapahit Surabaya’s services and facilities offer a superior guest experience. The building is located in the heart of Surabaya and built in 1910, with unique combination architecture and interior of Classic colonial style with manicured garden. It feels great to know that you enjoyed our hotel, the facilities, and the genuine service that we offer, I have taken the liberty to share your feedback in order to make their days and for further encouragement, but the most important thing is to welcome you back here with us soon.We hope to have the chance to welcome you back soon, Very Best Regards,Kahar SalamunGeneral Manager

8/10 Hyvä

Frank

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

HANS, Woronora Heights

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is a tourist attraction in itself. It is set in beautiful grounds with great facilities. Used the restaurant many times with great service and great food. Would stay there again without hesitation.
Yöpyi 5 yötä toukokuussa 2024
Kahar Salamun - GM vastasi 21.5.2024
Dear Hans,It is very pleasant to read your beautiful words after your recent stay with us at Hotel Majapahit Surabaya. We are delightful to know that you extremely happy when you stayed here. It is a great pleasure to hear that we have met your expectations in all aspects.We thank you for your recommendation, it really means a lot to us.I will definitely forward your compliments to all members of my team, in order to make their days and for further encouragement, but the most important thing is to welcome you back here with us soon, hopefully in not too distant time.Very Best Regards,Kahar SalamunGeneral Manager

10/10 Loistava

Jill, Blandford Forum

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A really nice, colonial style, property. Staff were lovely. For a small hotel, there were several dining options. Food and cocktails were good. It very convenient for Borobodour, yet quiet and peaceful with nice grounds.
Yöpyi 1 yön helmikuussa 2024
Kahar Salamun - GM vastasi 19.2.2024
Dear Jill,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar Salamun,General Manager.

10/10 Loistava

Heleen

Yöpyi 1 yön helmikuussa 2024
Kahar Salamun - GM vastasi 13.5.2024
Dear Heleen,We are very pleased to read your feedback due to your recent visit at Hotel Majapahit Surabaya - MGalleryIt was our pleasure to received perfect score given as it is our goal to always create the best place to stay with positive atmosphere and excellent service.Please do not forget to inform us when you are planning to come as we will be very happy to welcome you back!Very Best Regards,Management.

10/10 Loistava

Poh Choo

Enjoyed our stay, great service, staff alert to your needs.
Yöpyi 2 yötä helmikuussa 2024
Kahar Salamun - GM vastasi 19.2.2024
Dear Poh Shoo on,we are grateful to read your beautiful word after your recent stay at Hotel Majapahit Surabaya, it's such an honor for us knowing that you are happy with all aspect, especially excellent service by our staff, I have taken the liberty to share your feedback to all my team for further encouragement and they are thrilled to hear that.the most important thing is to get the opportunity to welcome you back in the nearest future.Sincerely,Kahar Salamun,General Manager.

10/10 Loistava

Noël

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Prima hotel op zeer goede plek in Surabaya
Hotel met een warme uitstraling, vooral heel hulpvaardig personeel (Jericho bij de receptie en zijn assistentes). Probeerde je met alles zoveel mogelijk te helpen. Kamers waren groot en schoon, een beetje een koloniale sfeer.
Yöpyi 4 yötä tammikuussa 2024
Kahar Salamun - GM vastasi 19.1.2024
Dear Noel,Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day. It is such a delight knowing that you have something to remember from this hotel and satisfied in all aspect.I have taken the liberty of sharing your kind words with the team, especially Jericho and they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you.Very Best Regards,Kahar SalamunGeneral Manager

10/10 Loistava

Carolyn, Ocracoke

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful luxurious historic hotel. Excellent breakfast buffet
Yöpyi 1 yön tammikuussa 2024
Kahar Salamun - GM vastasi 19.1.2024
Dear Carolyn,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm and only serve the best dishes you could ever ask.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar SalamunGeneral Manager.

10/10 Loistava

Joseph

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
a historical landmark in indonesian history. built in 1910 truly a beautiful hotel.
Yöpyi 1 yön joulukuussa 2023
Kahar Salamun - GM vastasi 4.1.2024
Dear Joseph,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar Salamun,General Manager.

10/10 Loistava

David

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Love the old colonial style
Yöpyi 3 yötä joulukuussa 2023
Kahar Salamun - GM vastasi 4.1.2024
Dear David,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar Salamun,General Manager.

10/10 Loistava

DIANA

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful property with its history. Rooms requires an uplift look.
Yöpyi 1 yön joulukuussa 2023
Kahar Salamun - GM vastasi 19.2.2024
Dear Diana,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar Salamun,General Manager.

8/10 Hyvä

michael

Yöpyi 2 yötä marraskuussa 2023
Kahar Salamun - GM vastasi 9.11.2023
Dear Michael,We were happy to received your rating and review about your recent experience with Hotel Majapahit Surabaya, it's such a delight to have you as our guest and it's glad to know that you are happy with the service we offered. We hope to have the chance of welcoming you back in the nearest future.Sincerely.Kahar Salamun - GM

10/10 Loistava

samuel

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
great stay
Excellent Staff and environment a quite oasis in the middle of the city. The hotel has important historical context to Indonesia. Food in restaurant was great and fulfilling. Bed extremely comfortable and bath was a nice bonus
Yöpyi 2 yötä syyskuussa 2023
Kahar Salamun - GM vastasi 9.10.2023
Dear Samuel,Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day. It is such a delight knowing that you have something to remember from this hotel I have taken the liberty of sharing your kind words with the team, and they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you.Very Best Regards,Kahar SalamunGeneral Manager.

10/10 Loistava

MARIAM

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
A wonderful place to return to again & again!
Yöpyi 3 yötä syyskuussa 2023
Kahar Salamun - GM vastasi 9.10.2023
Dear MariamThank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day. It is such a delight knowing that you have something to remember from this hotel I have taken the liberty of sharing your kind words with the team, and they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you.Very Best Regards,Kahar SalamunGeneral Manager.

10/10 Loistava

Masanobu

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä syyskuussa 2023
Kahar Salamun - GM vastasi 9.10.2023
Dear Masanobu,Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day. It is such a delight knowing that you have something to remember from this hotel I have taken the liberty of sharing your kind words with the team, and they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you.Very Best Regards,Kahar SalamunGeneral Manager.

10/10 Loistava

Aart

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Helemaal top echt super plek
Yöpyi 2 yötä elokuussa 2023
Kahar Salamun - GM vastasi 9.10.2023
Dear Aart,we are happy to receive your rating about your experience in our hotel.It fulfils us with proud and sincere happiness that we were able to create such a unique experience and that you enjoyed your stay with all its aspects.We hope to have the chance of welcoming you back soon.Best wishes from Surabaya,

10/10 Loistava

Walter

Yöpyi 2 yötä elokuussa 2023
Kahar Salamun - GM vastasi 9.10.2023
Dear Walter,we are happy to receive your rating about your experience in our hotel.It fulfils us with proud and sincere happiness that we were able to create such a unique experience and that you enjoyed your stay with all its aspects.We hope to have the chance of welcoming you back soon.Best wishes from Surabaya,

10/10 Loistava

TSUYOSHI

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
歴史を感じさせてくれました。バスタブもあって気持ち良かったです。レストランも味と雰囲気があって良かったです。
Yöpyi 1 yön elokuussa 2023
Kahar Salamun - GM vastasi 22.8.2023
Dear Tsuyoshi,We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Federico

Yöpyi 1 yön heinäkuussa 2023
Kahar Salamun - GM vastasi 22.8.2023
Dear valuable Guest,We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Mohamad Nasir

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly and attentive staff
Yöpyi 2 yötä heinäkuussa 2023
Kahar Salamun - GM vastasi 1.8.2023
Dear Mohamad Nasir,It is very pleasant to read your beautiful words after your recent stay with us at Hotel Majapahit Surabaya MGallery. We are delightful to know that you extremely happy when you stayed here. It is a great pleasure to hear that we have met your expectations in all aspects.it really means a lot to us. I will definitely forward your compliments to all members of my team, in order to make their days and for further encouragement, but the most important thing is to welcome you back here with us soon, hopefully in not too distant time.Very Best Regards,

10/10 Loistava

clifford

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Visiting family in Surabaya
Excellent stay - beautiful 114 year old Hotel nestled among high rises For age or has been very well maintained Very nice change of pace from sterile chain hotels Nuce breakfast
Yöpyi 2 yötä toukokuussa 2023
Kahar Salamun - GM vastasi 28.6.2023
Dear our precious Guest,It is very pleasant to read your beautiful words after your recent stay with us at Hotel Majapahit Surabaya. We are delightful to know that you extremely happy when you stayed here.It is a great pleasure to hear that we have met your expectations in all aspects.We thank you for your recommendation, it really means a lot to us.I will definitely forward your compliments to all members of my team, in order to take their days and for further encouragement, but the most important thing is to welcome you back here with us soon, hopefully in not too distant time.Very Best Regards,

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön toukokuussa 2023

10/10 Loistava

Noranah

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2023
Kahar Salamun - GM vastasi 14.3.2023
Dear Noranah,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar SalamunGeneral Manager.

10/10 Loistava

YASUHIRO

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2023
Kahar Salamun - GM vastasi 14.3.2023
Dear Yasuhiro,On behalf of Hotel Majapahit Surabaya MGallery, allow me to say thank you for visiting us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. We sincerely hope to be able to welcome you back in the nearest future.With Regards,Kahar SalamunGeneral Manager.

10/10 Loistava

Sachi

Yöpyi 3 yötä tammikuussa 2023
Kahar Salamun - GM vastasi 6.2.2023
Dear Valuable Guest,On behalf of The Hotel Majapahit Surabaya, we would like to thank you for visiting us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. We sincerely hope to be able to welcome you back in the nearest future.With Regards,

8/10 Hyvä

Wei

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is very close to a upscale shopping mall in Surabaya. You can all kinds of luxury goods and food in the mall. It also has awesome colonial architecture and lighting at night. I had problem with the mosquitoes which are everywhere and in the room, so bring some repellent if you attract mosquitoes.
Kahar Salamun - GM vastasi 22.12.2022
Dear valuable guest,we are thrilled to receive your high rating about your experience in our hotel.It fulfils us with proud and sincere happiness that we were able to create such a unique experience and that you enjoyed your stay with all its aspects. however we would like to apologize for mosquito issue, we are doing regular fogging to solve this matter.We hope to have the chance of welcoming you back soon.Best wishes from Surabaya,Kahar SalamunGeneral Manager

6/10 OK

Jagdeep

Yöpyi 1 yön joulukuussa 2022
Kahar Salamun - GM vastasi 20.12.2022
Dear Jagdeep,Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Loistava

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Oase in einen lauten Stadt
Yöpyi 2 yötä marraskuussa 2022
Kahar Salamun - GM vastasi 13.12.2022
Dear Valuable Guest,Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya - MGallery. We are glad to know that you have enjoyed your stay, It is such a delight knowing that you have something to remember from this hotel I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you.Very Best Regards,Kahar SalamunGeneral Manager.

8/10 Hyvä

Yu Chen

Yöpyi 1 yön marraskuussa 2022
Kahar Salamun - GM vastasi 16.11.2022
Dear Yu Chen,We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we are waiting for your next visit.Sincerely,Kahar SalamunGeneral Manager.

10/10 Loistava

Agus

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I love the sense of authenticity of the building, the gardens are beautiful and well maintained.
Yöpyi 1 yön marraskuussa 2022
Kahar Salamun - GM vastasi 16.11.2022
Dear Agus,We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and your recommendation for other travelers, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kahar Salamun - GM

10/10 Loistava

Don, Pittsburgh

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä syyskuussa 2022

10/10 Loistava

Jinsoo

Yöpyi 1 yön lokakuussa 2022
Desi vastasi 16.11.2022
Dear Valuable Guest,On behalf of The Hotel Majapahit Surabaya, we would like to thank you for visiting us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. We sincerely hope to be able to welcome you back in the nearest future.With Regards,Desi

10/10 Loistava

Laura

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
It was a lovely, luxurious stay for us. A piece of history in the heart of Surabaya. Thanks for having us.
Yöpyi 2 yötä lokakuussa 2022
Kahar Salamun - GM vastasi 16.11.2022
Dear Laura,On behalf of Hotel Majapahit Surabaya MGallery, allow me to say thank you for visiting us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. We sincerely hope to be able to welcome you back in the nearest future.With Regards,Kahar SalamunGeneral Manager.

10/10 Loistava

Olof, Ystad

Yöpyi 1 yön lokakuussa 2022

10/10 Loistava

Michael

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Gréât place to stay
A famously historical hotel with great facilities. The staff is terrific:friendly, informative, professional and happy. The hotel is as neat as a pin and grandiose. The gardens and pool are well kept. Indigo restaurant which is attached offers lovely food and make a mean cup of coffee. Close to other historical buildings.
Enclosed garden
Beautiful bedroom
Lovely desk
Lounge
Yöpyi 2 yötä syyskuussa 2022
Kahar Salamun - GM vastasi 16.11.2022
Dear Michael,Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day. It is such a delight knowing that you have something to remember from this hotel I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you.Very Best Regards,Kahar SalamunGeneral Manager.

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Henkilökunta ja palvelu
nice hotel but need better maintenance
Nice hotel with beautiful compound but rooms need better upkeep and maintenance. Amenities are not keeping up with the image of a 5 star hotel
Yöpyi 3 yötä syyskuussa 2022

10/10 Loistava

Gerald

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A stunning room onto pool. Room more the size of a house then hotel room. Old world, gardens etc as good as old gets. In thousand or so hotel stays this could be the best.
Yöpyi 2 yötä heinäkuussa 2022

2/10 Hirveä

Brian

They charged me a refundable deposit and never refunded it. I have already contacted them multiple times regarding it but they simply just ignored it.
Yöpyi 2 yötä huhtikuussa 2022
Desi vastasi 22.6.2022
Dear Mr. Brian First of all We would like to asking your apologize regarding about credit card deposit and late responses Because we need to trace the transaction to our Front Office team and Accounting team about it. You made a deposit with Credit Card IDR.500,000 while you check in on 30 April 2022 , and we found that you have a bill consume at our restaurant on 30 April evening in the amount of IDR.121,000 , while you check out our colleague do Offline (we make a payment by deducting amount from your deposit) So your deposit IDR.500,000 – IDR.121.000 = so you still have balance IDR.379,000 (that should be already return to your account ) We already attached the slip of payment also copy of your invoice of restaurant bill to be your references. we have also send the same information to your private email address on 27 of May and haven't received any feedback from you yet to this day. Should you have any questions please do not hesitate to contact us.

10/10 Loistava

Indra

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Historical well-maintained hotel
It was a pleasant experience staying in a historic but well-maintained hotel. With full service from super friendly staff, it was an enjoyable stay. Everyone visits Surabaya, must stay in this hotel to appreciate Surabaya as a Historic City.
Yöpyi 1 yön huhtikuussa 2022
Desi vastasi 6.6.2022
Dear Indra, Thank you very much for choosing Hotel Majapahit Surabaya - MGallery and I hope you have arrived home safe and sound from the travel. We are happy to see that you enjoyed your stay and appreciate all our excellent services. It is very nice to learn that you find our historical hotel and service was very convenient. Thank you for sharing your experience with us, and we look forward to receiving you again. Very Best Regards,

10/10 Loistava

Mia

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Amazing stay with exceptional service
Yöpyi 5 yötä tammikuussa 2022
Desi vastasi 2.2.2022
Dear Mia Sari, On behalf of Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. Once again thank you for your support we do hope to serve you again if travel brings you back to Surabaya. Very Best Regards

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Grotendeels gerenoveerd met instandhouding van de originele eigen setting van lang geleden, maar wel voorzien van modern gemak. Majaphit blijft een speciaal en bijzonder hotel met prettige service.
Yöpyi 1 yön tammikuussa 2022
Desi vastasi 17.1.2022
Dear Valuable Guest, first of all thank you for taking the time to review us and for your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm. The Hotel featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building while deliver our excellent service. We do hope to welcoming you again in the near future. With very kind regards

10/10 Loistava

Peter

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel had a lot of character in architecture, furniture and history but was exceptionally well presented. The recent refresh has resulted in a very well presented environment. The staff were friendly, professional and attentive. Highly recommended.
Yöpyi 6 yötä lokakuussa 2021
Desi vastasi 27.10.2021
Dear Mr. Peter, thank you for taking the time to review us and for your positive feedback. Indeed the Majapahit is a unique Property in Indonesia and last June we just celebrate the 110th year's anniversary after the first Opening. A Legendary Hotel in the middle of the City with its huge Garden where birds gathering to sing every morning will wake you up to boost the right energy for the new day to start. Your appreciation about our Team's service will be shared among all personnel and we are sure they will be very happy to acknowledge. There will be a day you will come back to Surabaya and we do hope to greet you soon again. With very kind regards Desi

10/10 Loistava

Lisa

Matkusti ryhmän kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2021
Desi vastasi 26.10.2021
Dear Ms. Lisa, we would like to say thank you for your recent stay, it's great to see your good rating for Hotel Majapahit Surabaya, we will share your review with the whole team and will certainly motivate us to provide the best in the future. Thank you again and we look forward to your next visit. Best regards -Desi-

10/10 Loistava

Daniel

Matkusti ryhmän kanssa, Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
A historic hotel
It was a great experience overall.
Yöpyi 17 yötä heinäkuussa 2021
Desi vastasi 21.7.2021
Dear Mr. Daniel, we are grateful to receive your perfect rating about your experience in our hotel. It fulfils us with proud and sincere happiness, we hope to have the chance of welcoming you back soon. Best wishes from Surabaya.

10/10 Loistava

Nicholas Ren Sheng

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent Stay!
Beautiful Heritage Hotel, Very Well Mantained!! Friendly Staff & Good Room Service.
Yöpyi 2 yötä huhtikuussa 2020
Desi vastasi 24.6.2021
Dear Mr. Nicholas Ren, We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

8/10 Hyvä

YUMI

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
夢のホテル
すみません、残念なことにコロナ騒ぎで飛行機も向こうでのイベントもキャンセルになり、行けませんでした。でも写真だけでも素晴らしいホテルだと思います。行きたかったです。
Yöpyi 5 yötä maaliskuussa 2020
Desi vastasi 24.6.2021
Dear Ms. YUMI, allow us to express our gratitude for your rate given, however we do hope this pandemic will be over soon so you can visit us soon and experience great stay by your own. we hope for the best and cannot wait to welcome you. sincerely yours.

10/10 Loistava

PHILIP ROSS

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön maaliskuussa 2020
Desi vastasi 24.6.2021
Dear Mr. PHILIP ROSS, thank you for your rate and compliment, this sure will motivate the entire team and boost them to always give the best for the guest, looking forward to welcoming you back in the near future kind regards,

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
歴史の重みを感じさせる素敵なホテル
歴史ある雰囲気、広い客室、ロビーなど、申し分なかったです。食事がややおいしくなかったことが残念でした。プールも広くて空いていて良かったです。
Yöpyi 1 yön maaliskuussa 2020
Desi vastasi 24.6.2021
Dear Sir/ Madam, we are grateful to receive your perfect rating about your experience in our hotel. It fulfils us with proud and sincere happiness that we were able to create such a unique experience and that you enjoyed your stay with all its aspects. we take your note about our food seriously and make an action to serve better product for next. We hope to have the chance of welcoming you back soon. Best wishes from Surabaya,

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
A wonderful oasis in the middle of Surabaya. Quiet green and with colonial style.
Yöpyi 2 yötä maaliskuussa 2020
Desi vastasi 13.3.2020
Dear Valuable Guest, thank you for your rate and compliment, this sure will motivate the entire team and boost them to always give the best for the guest, looking forward to welcoming you back in the near future kind regards,

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2020
Desi vastasi 24.6.2021
Dear our valuable guest, We are delighted to know that you extremely happy when you stayed here. Thank You for sharing your recent experience with us. Best Regards,