Surry Hotellit

”Not really any staff for the rooms, clean, no tv in the bedroom, didn’t really see staff til the second day, when someone randomly walk in our room, didn’t knock or anything, kept getting text about an odor in the hallway, but didn’t smell anything. The food from the restaurant was good. Our patio was right above the smoking area outside so when we opened it up, cigarette smells came in really bad. Overall was and ok stay, just ok.”

”Pleased with the room. The location was great because you can walk to WALGREENS if needed or go across the street to Walmart. I found this location ideal for easy access to the places a traveler might need in a pinch.”

”The view of the river was awesome. Everything was walking distance. From morning coffee at The Mill to the golf course to the marina at night for dinner. All amenities were very convenient.”

”Rooms were clean. Showers hot. Nice to stay for 2 days. Quiet. Rooms need updating. ”

”The room had a strong musty mildew smell, and the TV didn’t work. The young lady at the front desk gave us another room across the hall which had the same smell. She said “no one was available to fix the TV she was there alone”. The room, bathroom & linens were clean and for breakfast there was a very good selection. Staff was friendly and tried to accommodate but was beyond their control. The Property owner needs to maintain this property better. Seems to me there was a roof issue that was...

”Very wonderful place to stay and the restaurant have excelent food”

”This place is HORRIBLE. SO DIRTY !!!! This place needs to be burnt down. This was the WORSE hotel stay I ever had. I had to clean my own room, It was old blown up balloons under the bed. The shower didn't work and they wouldn't give us any lien. DO NOT STAY HERE !!!”

”This property has the poorest WiFi I have ever experienced and the cell phone reception in that area is also terrible. The night staff could never be found and the morning staff doesn’t arrive until 9:00AM. Would not recommend to my worst enemy. ”

”Hotel was clean, staff was nice and breakfast was great! ”

”The desk chair (the only chair in the room) was old, squeaky and dirty. The elevator I used to access our room on the 4th floor had a problem. When pushing the button for the 4th floor, I had to push it repeatedly over and over for about 30 to 45 seconds before it would light up and begin ascending.”

”Clean spacious rooms. Nice size dining/living room area.”

”Cleanliness ”

”Clean and spacious rooms with comfy beds! Centrally located near lots of restaurant options and can recommend the Greek one across the street! Breakfast hostess is an asset to this hotel! Pleasant, friendly, and makes one feel welcome and at home. Give her a raise!”

”Clean room. ”

”Charming and tastefully decorated, immaculate. Room spacious enough. Desk staff was pleasant and helpful. Continental breakfast was basic but nice (great coffee, toast, bananas, pop tarts). Only two relatively minor issues. Water pressure in our room wasn’t great, and the window unit that provided heat was very noisy. Would definitely stay again!”

”Subject: Formal Complaint and Demand for Immediate Full Refund Dear Management, I am writing to formally submit a complaint regarding my recent stay at your property, which was wholly unacceptable and failed to meet basic hospitality and safety standards. Due to the severity of the issues experienced, I am requesting an immediate full refund to my original form of payment. Upon check-in, I was assigned a room that was visibly dirty and unsanitary. The comforter was soiled, the air...

”While affordable, this hotel was not the best. Elevators were slow, so we often used the stairwell, which was quite dirty with clumps of dirt throughout. Would be easy enough to just get someone out there with a broom to clean it up. Breakfast was very disappointing - powdered eggs, no fruit to be seen, and lackluster sausage. Our room wasn't in the best shape either - with the ceiling by the shower looking like it was getting soggy.”

”Very friendly staff”

”Location was fantastic and parking a real plus. ”