Thank you for staying with us and thank you for your comment， we will improve in the future hope to see you again soon.

Thank you for staying with us and we really glad you enjoyed stay with us, it is a traditional place to stay in Suzhou， really nice to have you here hope to see you again in the future.

Dear distinguished guest, Thank you for staying with us and for taking your time to share your experience with other travelers. We were pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to Suzhou and stay with us in your next trip.

Thank you for your feedback, and we will definitely strengthen and improve according to your opinions.

Dear distinguished guest, Thank you for staying with us and for taking your time to share your experience with other travelers. We were pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to Suzhou and stay with us in your next trip.

Thank you for staying with us and for taking your time to share your experience with other travelers. We're really glad to know that you had a great time here, wish to see you soon.

Dear Guest:Thank you for choosing Pan Pacific Suzhou, we are a garden hotel combining Chinese classical architecture and elegant Su-style gardens. It is one of the few existing water-land gates-Pan’men in China, which is close to the back garden of our hotel, and you can visit for free with your room key. Here, you can appreciate the charm of Suzhou gardens and enjoy the tranquility and elegance without leaving the hotel. Looking forward to exploring the beauty of Wu Palace with you next time!

尊敬的宾客，您好！苏州吴宫泛太平洋酒店在这里向您呈上最诚挚的祝福！苏州吴宫泛太平洋酒店非常荣幸能为我们的客人提供高品质的服务。对于入住期间给您造成的不适之处我们深表歉意，我们已将您提到的问题反馈给相关部经理进行调整及改进。我们一定加强您所反馈问题的检查和改善，相信您再次入住时我们能够提供更好的服务，期待您的再次光临！

Thank you for staying with us and for taking your time to share your experience with other travelers. We were pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to Suzhou and stay with us in your next trip.

Dear Grace, Thank you for staying with us and for taking your time to share your experience with other travelers. We were pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to Suzhou and stay with us in your next trip. Best regards

Thank you for stay with us and for taking your time to share your experience with other travelers. We were pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to Suzhou and stay with us in your next trip.

亲爱的客人您好：感谢您对吴宫的喜爱，酒店地处苏州市中心区域的古城区，距离苏州著名文化旅游景点相对比较近，离拙政园、留园、平江路、寒山寺都不远，尤其与国假AAAA级盘门景区相邻，酒店宾客可凭房卡进入园区游览。春季您可以在吴宫放飞寄托梦想的纸鸢，夏季可以尽享池畔时光，秋季可以赏枫吃蟹，冬季我们准备好暖暖的姜茶，在这里等待与您重逢。

Dear distinguished guest, Thank you for stay with us and for taking your time to share your experience with other travelers. We were pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to Suzhou and stay with us in your next trip. :)

尊敬的Yu：非常感谢您提出的一间建议，我们今后将根据您的意见加强对客的指引工作，方便未来每一位客人，感谢您选择入住苏州吴宫泛太平洋酒店！公元前514年，伍子胥受吴王之命，建起了一座规模宏大、气势雄伟，并且拥有八座水陆古城门的阖闾大城，其中吴宫为吴王的宫殿。几经岁月沧桑洗礼，只有盘门得以幸存保留下来。苏州吴宫即完全按照春秋时期的吴宫而设计。它将古典与现代的设计风格相互融合，串联起古典的中华美学理念与传统的苏州园林风韵。

Dear Lan,Thank you for your feedback, and so sorry for the unpleasant experience this stay, hotel was opened in 1998, and renovated for few times, however some facilities may not been replaced to the newest one, do apologize for the inconvenient you have had. Wish all the best!

Dear Rong,Thanks for your kind feedback, and really appreciated that you are satisfied with our hotel! Sorry for the inconvenience the AC caused, we will make sure it be improved. Looking forward to staying with us again!

Thank you for staying with us and for taking your time to share your experience with other travelers. We're really glad to know that you had a great time here and were satisfied with our hotel and service, which is the key motivation for our staff to deliver consistent excellent service to guests. We look forward to welcoming you back to Suzhou and stay with us in your next trip. Best regards

Dear Zi Yi,Thank you for your kind review of PanPacific Suzhou, and thank you for your praise to our staff, we looking forward to your next visit to us!

Thank you for stay with us and for taking your time to share your experience with other travelers. We're really glad to know that you had a great time here and were satisfied with our hotel and service, which is the key motivation for our staff to deliver consistent excellent service to guests. We look forward to welcoming you back to Suzhou and stay with us in your next trip.

Dear Jason, Thank you for staying with us and for taking your time to share your experience with other travelers. Thank you for your feedback. We look forward to welcoming you back to Suzhou and stay with us in your next trip.

Dear guest, Thank you for stay with us and for taking your time to share your experience with other travelers. Thank you for your feedback. We look forward to welcoming you back to Suzhou and stay with us in your next trip.

Dear Fatiha,Thank you for your feedback and sorry for the uncomplete service we provided, we will keep improving in the future. Wish to see you again in the future.

Thank you for your feedback.

Dear Sir/Madam, On behalf of Hotel Management Team and all staffs of Pan Pacific Suzhou, I would like to express my sincere appreciation to you for selecting Pan Pacific Suzhou during your recent visit to Suzhou. First of all, please accept my sincere apology for the unpleasant experience while you were with us in November 2019. This is definitely not reflective of our service standard. I have personally spoken to our Housekeeping Manager to review the effectiveness of our existing procedures of room cleaning in order to ensure the overall hotel services delivery are as per our standard. And we are currently in consideration of refurnishing some of our rooms, which will ensure you a better experience for your next trip here. And all odf our departments will work together to improve from al aspects. We valued all comments from our guests and we would definitely take measures to not only correct the poor performed areas, but also to strengthen areas that we do well. Once again, sorry for the unpleasant experience while you were with us. We hope that you will indulge us on this unfortunate occasion and give us an opportunity to show you that we are indeed up to our promised standard. All of us at Pan Pacific Suzhou are looking forward to serving you again and again.

Dear Sir/Madam, On behalf of Hotel Management Team and all staffs of Pan Pacific Suzhou, I would like to express my sincere appreciation to you for selecting Pan Pacific Suzhou during your recent visit to Suzhou. First of all, please accept my sincere apology for the unpleasant experience while you were with us in November 2019. This is definitely not reflective of our service standard. I have personally spoken to our Engineering Manager to review the operation of elevators to ensure the overall hotel services delivery are as per our standard. We valued all comments from our guests and we would definitely take measures to not only correct the poor performed areas, but also to strengthen areas that we do well. Once again, sorry for the unpleasant experience while you were with us. We hope that you will indulge us on this unfortunate occasion and give us an opportunity to show you that we are indeed up to our promised standard. All of us at Pan Pacific Suzhou are looking forward to serving you again and again.

Thank you for sharing your stay with us on Expedia. At Pan Pacific Suzhou, we know that how our guestrooms look is very important. Our focus on a great guest experience and reviews like yours have led us to improve our guestrooms conditions continousely. We hope that the next time your travels bring you to us you’ll stay with us and tell us what you think about your experience. We hope you’ll be the one to enjoy our improvements. Thank you!

Thank you for your review of your experience with your guest room. We’ve reviewed your feedback with our hotel team and are now actively taking steps to freshen our guestrooms. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to Suzhou China.

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Thank you for your feedback, and looking forward to your next trip with us!

Thanks for your feedback, we are improving our service and facilities. Looking forward to staying with us again!

Thanks for your feedback, and looking forward to staying with us again!

Thanks for your feedback, and looking forward to staying with us again!

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Thank you for your positive comments and I am pleased that you had a good stay overall.However, I apologize for the inconveniences caused by the undergoing renovations in the front lobby during your stay. Your concern has also been passed on to our staff. Despite this, we hope to be able to welcome you back on a return visit to Suzhou.

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon.

您好！苏州吴宫泛太平洋酒店在这里向您呈上最诚挚的祝福！非常荣幸您在吴宫有了一段美好的苏式园林式的宾客体验，感谢您下榻苏州吴宫泛太平洋酒店并对我们的酒店和服务感到满意，也度过了一段愉快的旅程。所谓“上有天堂，下有苏杭”，我们将竭诚期待您的再次光临！

Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.

Thank you for choosing to stay with us. We feel really honored that you had a great stay here, and hope to see you again.

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.