Aulan oleskelutila

Arvostelut: Mercure Sydney Macquarie Park

4 out of 5
Mercure Sydney Macquarie Park
81 Talavera Road, North Ryde, Macquarie Park, NSW

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 317 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 439 kautta 1000 arvostelua" "
Arvosana 6 - OK. 176 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 50 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 18 kautta 1000 arvostelua" "

8,2/10

Siisteys

8,2/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Jerry

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice stay
Good convenient place to stay. Not a lot of interaction with staff as kiosk available for check-in/out. Rooms were done every day : nice
Yöpyi 4 yötä helmikuussa 2024

10/10 Loistava

christian

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
very easy to book and deal with
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

TAEGOO

Yöpyi 2 yötä tammikuussa 2024

8/10 Hyvä

Fengjing, Battery Point

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 3 yötä tammikuussa 2024
Jermi L vastasi 13.1.2024
Hi Fenjing, Thank you for your feedback. We look forward to seeing you again!sincerely, JermiReception

8/10 Hyvä

TAEGOO

Yöpyi 5 yötä joulukuussa 2023
Jermi L vastasi 13.1.2024
Hi Taegoo,Thank you for your feedback. We look forward to seeing you again!sincerely, JermiReception

10/10 Loistava

Sunil

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
Nina vastasi 6.1.2024
Dear Sunil,We very much appreciate your comments regarding your stay at the Mercure Sydney Macquarie Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nina

10/10 Loistava

Adrienne

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023

6/10 OK

John

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff very helpful and well mannered. I didn’t try the breakfast bar but the cafe bar and menu was convenient. Parking is extra; the first time I have ever had to pay for parking that is separate from accommodation. Also the carpark is some distance away so if you have a lot of luggage, it is not so convenient. I had to attend the nearby Macquarie University Hospital and otherwise I would never pay almost the almost $350 per night that I paid. If you can get a room much cheaper and an earlier booking, then the hotel has value. I was told that as the rooms become scarcer, the price increases. Something I have also never encountered before. So good value at $225- $250 per night but not for the amount I had to pay.
Yöpyi 3 yötä marraskuussa 2023

10/10 Loistava

Reuben

Yöpyi 1 yön marraskuussa 2023
Jermi vastasi 26.11.2023
Hi Reuben, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jermi

10/10 Loistava

Ahmed

Yöpyi 1 yön marraskuussa 2023
Jermi vastasi 26.11.2023
Hi Ahmed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jermi

6/10 OK

Dianne

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
I have stayed at many Accor properties and this one is not up to standard. It is very tired and for the price I was disappointed with the state of our room - broken tiles, peeling laminate, dirty bathroom vents and more. The doors don't have soft closing and we were woken up several times during the night with doors slamming. For the price of over $200, I was expecting better facilities. The walk through the fire door from the car park was dirty!I travel to Sydney every week on business and will not choose to stay here again. The staff were pleasant and helpful.
Yöpyi 1 yön lokakuussa 2023
Jermi L vastasi 13.10.2023
Dear Dianne,Thank you for taking the time to tell us about your experience at the Mercure Sydney Macquarie Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Jermi Assistant Manager

8/10 Hyvä

Allison

Yöpyi 1 yön lokakuussa 2023
Jermi L vastasi 13.10.2023
Hi Allison, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Loistava

CHRIS

Great service. Friendly staff!
Yöpyi 1 yön syyskuussa 2023
Jermi L vastasi 24.9.2023
Hi Chris, Thank you for the Feedback! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jermi L Assistant Manger

8/10 Hyvä

Douglas

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Good location for our needs. Enjoyable stay.
Yöpyi 1 yön syyskuussa 2023
Jermi L vastasi 24.9.2023
Hi Douglas, Thank you for the Feedback! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jermi L Assistant Manger

6/10 OK

Michaela

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
It was an old building and it needs updating. The shower rose kept falling down and wasn’t what I thought a Mercure hotel would be.
Yöpyi 2 yötä elokuussa 2023
Jermi L vastasi 26.8.2023
Hi Michaela,Thank you for taking the time to tell us about your experience at the Mercure Macquarie Park. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Regards,Jermi Assistant Manager

8/10 Hyvä

Malcolm

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Close to hospital
Yöpyi 3 yötä heinäkuussa 2023
Jermi L vastasi 19.8.2023
Hi Malcolm, Thank you for your feedback!Mercure Macquarie Team

10/10 Loistava

Alessandro

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great quiet place with a big mall 10 minutes walking. Not near the center but that’s ok
Yöpyi 3 yötä heinäkuussa 2023
Jermi L vastasi 19.8.2023
Hi Alessandro,Thank you for your feedback!Mercure Macquarie Team

8/10 Hyvä

Tania

Matkusti perheen kanssa
Hyvää: Siisteys
Our stay was satisfactory, but the Hotel needs a revamp and facelift.
Yöpyi 1 yön heinäkuussa 2023
Jermi L vastasi 19.8.2023
Hi Malcolm, Thank you for your feedback!Mercure Macquarie Team

8/10 Hyvä

Linda

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Rooms clean, breakfast great
Yöpyi 3 yötä heinäkuussa 2023
Jermi L vastasi 19.8.2023
Hi Tania, Thank you for your feedback!Mercure Macquarie Team

8/10 Hyvä

Evan

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
N/A
Yöpyi 1 yön kesäkuussa 2023
Jermi L vastasi 24.6.2023
Hi Evan,We very much appreciate your comments regarding your stay at the Mercure Sydney Macquarie Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Jermi L Assistant Manager

8/10 Hyvä

Helen

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä kesäkuussa 2023
Jermi L vastasi 24.6.2023
Hi Evan,We very much appreciate your comments regarding your stay at the Mercure Sydney Macquarie Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Jermi L

10/10 Loistava

Robert

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön kesäkuussa 2023
Jermi L vastasi 18.6.2023
Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

6/10 OK

John

Hyvää: Siisteys ja huoneen mukavuus
Star Rating questionable
Some attention needed to bathroom - mold spots and grout discoloration Understaffed - no bar service and only breakfast offered
Yöpyi 2 yötä kesäkuussa 2023
Jermi L vastasi 18.6.2023
Thank you for taking the time to tell us about your experience at the Mercure Macquarie Park. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. And I have passed on your comments to our Hotel Manager who will take the necessary actions.

10/10 Loistava

Elizabeth

Yöpyi 2 yötä kesäkuussa 2023
Jermi L vastasi 18.6.2023
Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

10/10 Loistava

Benjamin

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff were fantastic and very polite/helpful
Yöpyi 1 yön toukokuussa 2023
Jermi L vastasi 4.6.2023
Hi Benjamin,Thank you for having taken the time for your feedback. We hope we have the opportunity to welcome you back to Mercure Macquarie again in the future. Warm regards, Mercure Hotel Macquarie Team

8/10 Hyvä

VINOD

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very lovely place.
Yöpyi 1 yön huhtikuussa 2023
Jermi L vastasi 4.6.2023
Hi Vinod, Thank you for having taken the time for your feedback. We hope we have the opportunity to welcome you back to Mercure Macquarie again in the future. Warm regards, Mercure Hotel Macquarie Team

6/10 OK

IE SU

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Ok
Yöpyi 2 yötä maaliskuussa 2023

10/10 Loistava

Leon

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
just happy staying in this hotel without any problems
Yöpyi 1 yön maaliskuussa 2023
Michelle vastasi 28.3.2023
Dear Ms. Leon,Thank you very much for your 5/5 score. We do hope that you enjoyed your stay with us. We appreciate your sharing your concerns, and it is our pleasure to serve you in the near future.Best Regards,Michelle

10/10 Loistava

Geoff

Yöpyi 1 yön maaliskuussa 2023

10/10 Loistava

Michael

Yöpyi 1 yön maaliskuussa 2023
Michelle vastasi 25.3.2023
Dear Mr. Michael,We very much appreciate your 10/10 score! Thank you for taking the time to give us this great feedback. It is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous oneSincerely,Michelle

10/10 Loistava

Ahmad

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was amazing.
Yöpyi 1 yön maaliskuussa 2023
Michelle vastasi 25.3.2023
Dear Ahmad,We very much appreciate your 5/5 score! Thank you for taking the time to give us this great feedback. It is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous oneSincerely,Michelle

8/10 Hyvä

Douglas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good room, convenient to our needs, easy parking, friendly staff. Very noisey people in the grounds outside at 3am, continued being noisey for about an hour.
Yöpyi 2 yötä maaliskuussa 2023
Michelle vastasi 26.3.2023
Dear Mr. Douglas,We very much appreciate your 4/5 score! Thank you for taking the time to give us this great feedback. We apologize for the inconvenience caused in regards to the noise level. We do our very best to control and minimize the noise especially at night when people are asleep. We do hope this doesn't affect your overall experience.In addition, it is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous one.Sincerely,Michelle

8/10 Hyvä

Christine

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very helpful staff. Had a problem with a cupboard door …. advised housekeeping who advised maintenance… all fixed when we returned to our room. Thank you for having us.
Yöpyi 4 yötä maaliskuussa 2023
Michelle vastasi 26.3.2023
Dear Ms. Christine,We very much appreciate your 4/5 score! Thank you for taking the time to give us this great feedback. It is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous oneSincerely,Michelle

8/10 Hyvä

Rosemarie

Yöpyi 3 yötä maaliskuussa 2023
Pinar Aydogan - General Manager vastasi 26.4.2023
Dear Rosemarie,Thank you for your great feedback. We hope to welcome you again in the near future. Regards,

10/10 Loistava

Geoffrey

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
A good experience. I am happy. 5 stars from me.
Yöpyi 3 yötä helmikuussa 2023
Nina vastasi 4.3.2023
Dear Geoffrey,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members. We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous one.Regards,Nina

10/10 Loistava

David

Yöpyi 2 yötä helmikuussa 2023
Michelle vastasi 25.3.2023
Dear David,We very much appreciate your 5/5 score! Thank you for taking the time to give us this great feedback. It is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous oneSincerely,Michelle

8/10 Hyvä

Renee

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The rooms were exceptionally clean and the beds were comfortable.
Yöpyi 1 yön helmikuussa 2023
Nina vastasi 9.2.2023
Dear ReneeWe very much appreciate your comments regarding your stay at Mercure Macquarie Park Hotel We are delighted to see that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another great journey with us.Regards,Nina

10/10 Loistava

Ahmed

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent customer and room service.
Yöpyi 3 yötä tammikuussa 2023
Nina vastasi 9.2.2023
Dear Ahmed,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous oneRegards,Nina

10/10 Loistava

graham

Yöpyi 1 yön tammikuussa 2023
Nina vastasi 23.1.2023
Dear Graham,We very much appreciate your 100/100 score! Thank you for taking the time to give us this great feedbackIt is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one.Sincerely,Nina

10/10 Loistava

Sharon

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice quiet room within walking distance to hospital and shops
Nina vastasi 15.1.2023
Dear Sharon,We very much appreciate your comments regarding your stay at The William Inglis Hotel. We are delighted to see that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another great journey with us.Regards,Nina

10/10 Loistava

Christian Jedidiah

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2023
Nina vastasi 9.1.2023
Dear Christian,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members. We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous one.Sincerely,Nina

10/10 Loistava

Carleene

Yöpyi 1 yön joulukuussa 2022
Nina vastasi 16.12.2022
Dear Carleene,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff membersWe hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous oneRegards,Nina

6/10 OK

Wendy

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Close to hospital
The reception staff were lovely. I stayed two nights and didn’t receive any room cleaning I would have like garbage removed. It was a basic hotel near the hospital, but no pool etc which I thought made the price a bit steep.
Yöpyi 1 yön joulukuussa 2022
Nina vastasi 16.12.2022
Dear Wendy,Thank you for taking the time to post a review about Mercure MacquarieI am pleased that you found our team to be friendly and I appreciate your feedback on our housekeeping team, please be assured this has been passed onto the team to be addressedThank you again for sharing the experience of your stay with us and we hope to see you again next timeRegards,Nina

6/10 OK

Lex

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
We did not like having to pay for parking and $25 for breakfast seemed too much.
Yöpyi 1 yön joulukuussa 2022
Nina vastasi 16.12.2022
Dear Lex,Thank you for taking the time to provide this feedbackWe really apologise for the issue related to the free parking. On the website we have mentioned that parking is available however it does incur a charge, we apologise if it was not clear at the time of the bookingOnce again thank you for choosing to stay with us and we look forward to welcoming you back in the not too distant futureRegards,Nina

10/10 Loistava

Chengzhe

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Easy access, standard (in a good way) facilities and relatively easy parking. Parking is not free, but not outrageous either.
Yöpyi 1 yön joulukuussa 2022
Nina vastasi 16.12.2022
Dear Chengzhe,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous oneSincerely,Nina

10/10 Loistava

Wendy

Yöpyi 1 yön joulukuussa 2022
Nina vastasi 16.12.2022
Dear Wendy,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members. We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous oneRegards,Nina

8/10 Hyvä

Rosalind

Hyvää: Henkilökunta ja palvelu
Yöpyi 1 yön marraskuussa 2022
Nina vastasi 16.12.2022
Dear Rosalind,Thank you for taking the time to post a review and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our servicesThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nina

10/10 Loistava

John

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat

10/10 Loistava

Justin

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient location, but expensive parking
Yöpyi 1 yön joulukuussa 2022
Nina vastasi 3.12.2022
Thanks Justin for your feedback Warm regards, Reception

10/10 Loistava

David

Yöpyi 1 yön marraskuussa 2022
Nina vastasi 3.12.2022
Dear David,We very much appreciate your 10/10 score! Thank you for taking the time to give us this great feedback. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one.Sincerely,Nina