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Arvostelut: Crowne Plaza Syracuse, an IHG Hotel

3.5 out of 5
Crowne Plaza Syracuse, an IHG Hotel
701 E Genesee Street, Syracuse, NY

Arvostelut

7,6

Hyvä

Arvosana 10 - Loistava. 386 kautta 1001 arvostelua" "
Arvosana 8 - Hyvä. 266 kautta 1001 arvostelua" "
Arvosana 6 - OK. 166 kautta 1001 arvostelua" "
Arvosana 4 - Huono. 108 kautta 1001 arvostelua" "
Arvosana 2 - Hirveä. 75 kautta 1001 arvostelua" "

8,0/10

Siisteys

8,2/10

Henkilökunta ja palvelu

7,4/10

Palvelut/mukavuudet

7,6/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

2/10 Hirveä

Angela

Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön toukokuussa 2024

4/10 Huono

Sharon

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Phil

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The Good: Hotel and room were clean. Can't say enough about the staff. They were extremely friendly. Room was a bit small but did the job. I would recommend staying there. Only thing you need to be aware of is that is located right near Interstate 81 and heard loads of traffic all night. Not sure if all rooms are like this, but ours was.
Yöpyi 1 yön huhtikuussa 2024

6/10 OK

Thomas

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
Staff friendly. Pet friendly which is nice, except someone left their dog in the room and it barked for hours. Check in slow, but they were short staffed. Staffing also an issue with dining. Rooms could use a refresh for price point
Yöpyi 1 yön huhtikuussa 2024
Crowne Plaza Staff vastasi 18.4.2024
Thank you for the review. We appreciate the feedback to help us improve.

6/10 OK

UNA

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Not prepared for a house turn over of 200 guests leaving and 200 arriving. Not prepared for the total eclipse although the event was not a surprise. The few experienced staff members were not able to compensate for the weaker members. The kitchen was the strong point. The front of the house staff did not work as a team. The managers were not able to delegate responsibility and tasks. The guests were left with no clear directions and wandered aimlessly around the hotel, waiting to be checked in. The experienced staff worked hard. The inexperienced did nothing , Literally leaning against walls in plain sight of frustrated guests.
Yöpyi 2 yötä huhtikuussa 2024
Crowne Plaza Staff vastasi 18.4.2024
Thank you for the review and feedback. Our hotel and staff worked as diligently as possible to accommodate all guests. We are always striving to learn and grow to better improve our guest experiences.

2/10 Hirveä

MJ, Herndon

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
We booked our stay months in advance for the 2024 eclipse. We waited 4 1/2 hours for our room. Checking in initially, we were then told that we would be put onto a queue and that they would let us know when our room was ready. They never let us know anything and upon returning to the property, 4 1/2 hours later, we did have rooms. The fact that this property was not prepared for the crowds that had been predicted for many, many months is a disgrace. The property manager was nowhere to be seen, the housekeeping staff was overwhelmed when there should’ve been more staff on duty, and only two people were at the front desk. The front desk person had the nerve to say, “we had a full house last night. Those rooms were booked before the eclipse was predicted” - the most ridiculous statement I’ve ever heard, we all know that the eclipses are predicted decades in advance. Shame on this property for its lack of foresight and attention to its customers. On top of all of that, in the morning, I was expected to pay $2.75 for a coffee. No concessions were made in light of the check-in fiasco. I will never stay here again.
Yöpyi 1 yön huhtikuussa 2024
Crowne Plaza Staff vastasi 18.4.2024
Thank you for the feedback, we appreciate your insights and apologize for the disappointment you experience. We are working to improve our overall guest experience!

10/10 Loistava

Luis

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great stay! You get for what you pay for, if you’re in town for 1-3 days, I recommend this hotel for the best value for your dollar. It’s clean and the room is spacious. Restaurants are a short Uber ride away unless you don’t mind a 15-25 min walk into the heart of downtown.
Yöpyi 1 yön huhtikuussa 2024
Crowne Plaza Staff vastasi 18.4.2024
Thank you for the positive review! We are happy to hear you enjoyed your stay!

10/10 Loistava

Angel

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
👍👍
Yöpyi 1 yön huhtikuussa 2024
Crowne Plaza Staff vastasi 9.4.2024
Thank you for the positive review! We are happy you enjoyed your stay!

2/10 Hirveä

Lindsay

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
There was a 20 minute line when I arrived at 7 pm and upon reaching the front of the line, they told me the room wasn’t ready even though checkin was hours earlier and I couldn’t get in my room til almost 9 pm after spending a fortune on it because of price gouging for the eclipse. Then I get in the room and it’s not clean, the blackout curtains don’t close all the way and it’s very noisy both inside and out. The area is not safe, either.
Yöpyi 1 yön huhtikuussa 2024
Crowne Plaza Staff vastasi 9.4.2024
Thank you for your feedback, we apologize for the experience you had during your check in process. It is always our goal to assist our guests in a timely manner, and we appreciate all guests understanding during a sold out night as our staff diligently worked to accommodate guests!

8/10 Hyvä

Joonmo

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
What stood out about our stay was the staff. The check in and check out process was seamless. The staff was smiling and was very helpful. The beds were comfortable and the rooms had enough space to put all of our things. The only thing that was a problem was that the fourth floor smelled like trash and the elevators can be a little cleaner.
Yöpyi 1 yön huhtikuussa 2024
Crowne Plaza Staff vastasi 9.4.2024
Thank you for the feedback. We are so happy to hear you had a positive experience with our staff! It is always our goal to make our guests feel comfortable and welcome!

8/10 Hyvä

Kelley

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We had to pay 16$ USD to park in their garage, with no other parking options nearby. This was disappointing.
Yöpyi 1 yön maaliskuussa 2024
Crowne Plaza Staff vastasi 9.4.2024
Thank you for the feedback. We apologize for your disappointment with our parking garage. We are a downtown location, which does limit parking. We do hope you enjoyed the other aspects of your stay with us!

4/10 Huono

Lori

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Crowne Plaza Staff vastasi 18.4.2024
Thank you for the review on your stay.

10/10 Loistava

Lyndsie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Quick courteous help. The property drive way is under going renovation
Yöpyi 1 yön maaliskuussa 2024
Crowne Plaza Staff vastasi 9.4.2024
Thank you for your feedback!

8/10 Hyvä

jay

Yöpyi 1 yön maaliskuussa 2024
Crowne Plaza Staff vastasi 18.4.2024
Thank you for the feedback, we are glad you enjoyed your stay!

10/10 Loistava

Robert

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It located right next to Interstates 81 and 690. Blackout curtains did not close completely. But the staff was great! the free shuttle to the local area was great. The restaurant dinners were huge and delicious.
Yöpyi 2 yötä maaliskuussa 2024
Crowne Plaza Staff vastasi 9.4.2024
Thank you for the feedback, we are happy to hear you enjoyed your stay and meal!

4/10 Huono

Maria

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Liam checked us in - His enthusiasm and smile were a wonderful welcome. Got to the room and were knocked off our feet by a strong marijuana smell - I mean BAD. I think it was coming from the room next door. Didn't complain - we're here for one night. Disappointed overall in the room. Very noisy - both from the hall and the outdoors. Strange configuration. Bathroom is poorly lit. Shower goes all over the floor due to the half wall. Probably will not stay here next visit.
Yöpyi 1 yön maaliskuussa 2024
Crowne Plaza Staff vastasi 9.4.2024
Thank you for your feedback and we are sorry to hear you did not enjoy your stay. It is always our goal to provide an excellent experience for all guests. We will use this feedback to continue to improve.

8/10 Hyvä

Anthony

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
I liked the view out of my window.
Yöpyi 1 yön maaliskuussa 2024
Crowne Plaza Staff vastasi 9.4.2024
We are happy you enjoyed your stay!

8/10 Hyvä

Lisa, Canton

Matkusti ryhmän kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Positives: Liam at check in was really nice and friendly. Room was clean. Negatives: safe didn’t work. Blackout curtains were on a track that did not close all the way but the shear curtains were—light from the city and the morning couldn’t be blocked out—REALLY dumb! Hotel room doors were really loud when they would swing shut and frequently woke me up.
Yöpyi 1 yön maaliskuussa 2024
Crowne Plaza Staff vastasi 9.4.2024
Thank you for your feedback to help us improve out guest experience!

10/10 Loistava

Annlee

Yöpyi 2 yötä helmikuussa 2024
Max vastasi 25.2.2024
Thanks for the review! We hope to see you again when traveling to Syracuse - Max

10/10 Loistava

Paul, Lawrenceville

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good business hotel. Great staff
Yöpyi 1 yön helmikuussa 2024
Max vastasi 6.2.2024
Hello,Thanks for the 5 STAR REVIEW! We're glad you were happy with your stay, and we hope to see you again soon. - Max

10/10 Loistava

Mike

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient to downtown area
Yöpyi 3 yötä tammikuussa 2024
Max vastasi 26.1.2024
Thank You for the 5 STAR REVIEW! We're glad you enjoyed your stay, and hope to see you again soon! - Max

6/10 OK

Corinna

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön tammikuussa 2024
Max vastasi 17.1.2024
Thanks for the review! We hope to see you again soon. - Max

6/10 OK

Nancy

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu
There was a refrigerator in the room with no ice or water in it the only access to the bottled water was in the lobby and this was never mentioned on check in also my sister was locked out of her room by the electronic key and was unable to get in for about an hour
Yöpyi 1 yön marraskuussa 2023
Max vastasi 29.12.2023
Hello,Were sorry for the issues you had. We hope you will give us another chance to serve you better in the future. - Max

8/10 Hyvä

Satya

Yöpyi 1 yön joulukuussa 2023
Max vastasi 17.1.2024
Thank you for the review! We hope to see you again when traveling to Syracuse. - Max

6/10 OK

Tarkistettu asiakas

Yöpyi 1 yön joulukuussa 2023
Max vastasi 18.12.2023
Thanks for the review! Were glad you enjoyed your stay with us, and hope to see you again soon. - Max

10/10 Loistava

Richard

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
Max vastasi 17.12.2023
Thanks for the 5 STAR REVIEW! We're glad you enjoyed your stay, and hope you will return soon. - Max

6/10 OK

Sarah

Hyvää: Henkilökunta ja palvelu
Yöpyi 2 yötä joulukuussa 2023
Max vastasi 12.12.2023
Hello,Thanks for providing feedback regarding your stay at Crowne Plaza Syracuse. We hope to see you again soon! - Max

8/10 Hyvä

Michael

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Love Staying Here BUT there are Drawbacks!
Always like staying here when we go to Syracuse! The good things are the size of the rooms and love the shower. The cons this time is check-in took longer than expected! What should have been 5-10 minutes turned into 25 minutes. They couldn’t get the computer systems to work. Once, I got my key, my reservation said king bed but was given a double. When I first started stay here, the parking was free! Now, it’s $15. Hate paying for the parking because it used to be free!
Yöpyi 1 yön joulukuussa 2023
Max vastasi 10.12.2023
Hello,Thanks for the feedback about your check in experience. We will use this a teachable moment with our staff. We hope you will give us a chance to serve you better in the future. - Max

10/10 Loistava

Ruben

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä marraskuussa 2023
Max vastasi 7.12.2023
Thanks for the review! We appreciate the feedback, and hope to see you again soon! - Max

10/10 Loistava

xingcen

Yöpyi 1 yön marraskuussa 2023
Max vastasi 7.12.2023
Thanks for the review! We appreciate the feedback, and hope to see you again soon! - Max

10/10 Loistava

Thomas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Max vastasi 14.11.2023
Thanks for the review! We appreicate the feedback, and look forward to your return! - Max

4/10 Huono

Megan

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Huoneen mukavuus
Not a first choice or even third choice pick
Upon check in went to the room .. I booked two king rooms they gave us two (very small “queen” rooms - after providing proof I booked king they switch us..only to go into a bed frame that was broke - then the four buses pulled up full of kids - zero sleep because the kids were slamming the doors until 2 am ( not hotels fault ) over all not sure I’d book there again based on the beds were extremely uncomfortable and the highway noise / sirens all night long made it bad
Bed frame was broke ,
Yöpyi 1 yön lokakuussa 2023
Max vastasi 12.11.2023
Hello Megan,Thank you for your honest feedback. We look forward to the opportunity of correcting these areas of improvement and welcome you back at a future date.

10/10 Loistava

Joe

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Miss step on my 3rd party booking. Willam front desk associate was extremely helpful in resolving booking errors to a favorable resolve.
Yöpyi 1 yön lokakuussa 2023
Max vastasi 12.11.2023
Hello Joe,Thanks for the positive feedback regardign our Front Desk Staff. We appreciate it, and hope to see you again soon. - Max

4/10 Huono

Tarkistettu asiakas

Liikematkailija
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Meh
This hotel is the bare minimum. Nothing more, nothing less. Because the hotel is shaped like an octagon, the rooms are very cramped. Amenities are lacking, and it lacks basic expected necessities of any hotel. Although we were able to sleep well and wake up feeling rested, that was the only good of spending the night here. The highway literally next door makes it sound like a war zone outside. Although this place wasn't the worst, I won't be staying here again.
Yöpyi 2 yötä lokakuussa 2023
Max vastasi 12.11.2023
Hello,Thanks for the feedback. We apologize for the issues you had during your stay, and hope you will give us anothe rchance to serve you better in the future. - Max

4/10 Huono

Leslie

Liikematkailija
Huonoa: Majoituspaikan kunto ja tilat
This hotel has shiny pics on the website but it was honestly a bit like a refurbished low-end motel that got some half-assed renos. It wasn't dirty per se, but just looked like shoddy work and smelled a bit weird. The elevators are bizarre and the rooms are ok, but not great. You can hardly get in the bathroom because of the weird angles of the place and I couldn't even do my make-up, the lights in the area by the sink are so dim. We tried to have breakfast one morning and there was one person to deal with all of the people an dshe was clearly frazzled and upset. We waited 25 min to be acknowledged and then left. I would never go back!
Yöpyi 4 yötä lokakuussa 2023
Max vastasi 12.11.2023
Hi Leslie,Thank you for your honest feedback. We look forward to the opportunity of correcting these areas of improvement and welcome you back at a future date.

10/10 Loistava

David

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023
Max vastasi 12.11.2023
Hi David,Thanks for the review! We hope to see you again soon! - Max

8/10 Hyvä

Carl

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Thy should be able to accommodate guess when trying it o order drinks and it’s packed and they want stay open to serve them !
Yöpyi 2 yötä syyskuussa 2023
Max vastasi 12.11.2023
Hi Carl,Thanks for the review! We hope to see you again soon - Max

6/10 OK

Richard

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
Just OK
Checkin was a little confused, no place to leave your luggage. Rooms are clean but very small, shower area is guite small. Location is good. Bar is OK.
Yöpyi 2 yötä syyskuussa 2023
Max vastasi 27.9.2023
Hello,Thank you for the feedback! We hope to see you again when traveling to Syracuse. - Max

4/10 Huono

maria

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Inexperienced staff
Yöpyi 1 yön syyskuussa 2023
Max vastasi 27.9.2023
Hello, We're sorry for the issues you had during your stay. We hope you will give us a chance to serve you better in the future. - Max

6/10 OK

Zoe

Matkusti perheen kanssa
Hyvää: Siisteys
Upon getting into the room, I noticed we only had two bath towels…no hand towels or wash cloths. I called and they said the washer and dryer were not operational, and they would bring towels as soon as possible. Never arrived. No free bottled water offered (standard amenity at most hotels these days). Bathroom configuration is awkward. Hairdryer seemed to be from 1978…it made a lot of noise but not a lot of airflow. I wish for the money I paid for a night in Syracuse that the experience would be better. Check out staff was nice and pleasant.
Yöpyi 1 yön syyskuussa 2023
Max vastasi 27.9.2023
Hello,We apologize for the issues you had during your stay with us. We hope you will give a chance to serve you better not he future. - Max

2/10 Hirveä

iLyas

Liikematkailija
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Bad Experience
Cleanliness was bad. Kind of mold and smoke smell.
Yöpyi 1 yön syyskuussa 2023
Max vastasi 12.11.2023
Hi iLyasWe're sorry for the issues you had during your stay. We hope you will give us a chance to serve you better in the future. - Max

10/10 Loistava

Andrew

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It is a little bit noisy since it’s right off the interstate. It’s one of the modern bathrooms without a shower door. The water from the shower goes out onto the bathroom floor. Never thought that was a good idea.
Yöpyi 1 yön syyskuussa 2023
Max vastasi 18.9.2023
Hi Andrew,Thanks for the 5 Star Review! We appreciate the feedback, and hope to see you again when returning to Syracuse. - Max

2/10 Hirveä

Caci

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön syyskuussa 2023
Max vastasi 18.9.2023
Hi Caci,We're sorry for the issues you had during your stay. We hope you will give us a chance to serve you better in the future. - Max

2/10 Hirveä

Tatyana

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Scammers!
Yöpyi 3 yötä elokuussa 2023
Max vastasi 18.9.2023
Hi Tatyana,We're sorry for the issues you had during your stay - Max

6/10 OK

Chris

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Near campus
Near campus but building and rooms are weird layout. Does have a hotel bar and restaurant.
Yöpyi 1 yön elokuussa 2023
Max vastasi 18.9.2023
Hello,Thanks for the review! We hope to see you again in the future - Max

6/10 OK

Yunah

Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön elokuussa 2023
Max vastasi 18.9.2023
Thanks for the Review! We hope to see you again in the future! - Max

10/10 Loistava

Gina

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön elokuussa 2023
Max vastasi 18.9.2023
Hello,Thank for the 5 STAR REVIEW! We're glad you were please with your stay, and hope to see you again in the future - Max

10/10 Loistava

Al

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I left the shirt in the closet, called the next day and followed up for a week and I never got my shirt back
Yöpyi 1 yön elokuussa 2023
Max vastasi 18.9.2023
Hello,Upon review we did not find anything in your room. We do hope that we will see you again in the future. - Max

4/10 Huono

JOSE

Huonoa: Siisteys
Room was a bit dirty I found toilet paper behind the bed and q tips and I gues the stuff doesn’t clean very well because I found things form the previous people that stood there
Yöpyi 2 yötä elokuussa 2023
Max vastasi 18.9.2023
Hello,We're sorry for the issues you had regarding your room cleanliness. We apologize, and hope you will give us a chance to serve you better in the future. - Max

4/10 Huono

kirsten

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä elokuussa 2023
Max vastasi 18.9.2023
Hello,We apologize for the issues you had during your stay with us. We hope you will give a chance to serve you better not he future. - Max