Matkat – Taicang

First, the room is clean and free water bottle is a plus, but the AC is not controllable in the room. The quilt was too thick to fit the room temperature, using it was too hot, not using it was too cold. I wish it would had two thin blankets. Second, when I checked in, the front desk didn’t tell me anything about my three day breakfasts were included and the room has no phone to call front desk. I had to go down to ask. The breakfast almost the same each day, simple western style. I came from USA and I wish I could have at least one traditional Chinese breakfast, why it is so hard to provide some Chinese breakfast? Third, the staffs are lack of training of how to do a good customer service. I met many of the staffs and not even one had a smiling face and showing me the enthusiasm to help, instead I saw many porker faces. I wish I could be more positive but this is my true feelings.

O hotel é muito bom. Quarto espetacular, cama maravilhosa, vista top.Mas atendentes não entendem inglês, então foi péssimo o checkin. Elas só nos deram chave, kit de escova de dente e não explicaram nada! Tive que perguntar sobre café da manhã, horário, etc... e elas não soube falar inglês. Café da manhã farto para chineses e sofrido para brasileiros. Tínhamos que pedir queijo, pq não colocavam, e era a única coisa do buffet que comíamos.Outro dia, as duas máquinas de café estavam paradas.

Hotel was an absolute disappointment. Definitely not worth of price. Room was terrible.

Had a great time staying at the hotel. Close to metro and amazing amenities. Breakfast was including and the food option was very nice. Would come back and recommend my friends!