2/10 Hirveä
Diasnel
Matkusti perheen kanssa
2.6.2024
Huonoa: Henkilökunta ja palvelu
I had a disappointing experience at the motel. My husband and I stayed there from May 26th to 27th. When we arrived, we were informed that if we checked out after 11 am, we would be charged an additional $5, which we agreed to. The next morning, we checked out at 8:00 am, and another staff member took the key from us, she said that it was ok and that she hoped we had enjoyed our stay. However, a few days later, we noticed a charge of $5.38 on our account. When I called the motel this Friday, May 31st at 9:06 pm, to inquire about the charge, the staff couldn't find our reservation and claimed there was a missing key. I explained that we had returned the key to the staff member upon checkout, but they were unhelpful and rude. I am very upset by this situation and do not recommend staying at this motel. It's a shame because the motel is not the best, but it's clean. However, I would rather sleep in a rest area than return to this place.