Terassi/patio

Arvostelut: DoubleTree by Hilton Tampa Rocky Point Waterfront

4 out of 5
DoubleTree by Hilton Tampa Rocky Point Waterfront
3050 N Rocky Point Dr W, Tampa, FL

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 504 kautta 1002 arvostelua" "
Arvosana 8 - Hyvä. 229 kautta 1002 arvostelua" "
Arvosana 6 - OK. 128 kautta 1002 arvostelua" "
Arvosana 4 - Huono. 69 kautta 1002 arvostelua" "
Arvosana 2 - Hirveä. 72 kautta 1002 arvostelua" "

8,4/10

Siisteys

8,4/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

David

Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Edgardo

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Bed need to be better and rooms should have tiles no carpets or smells like wet clothes at time
Yöpyi 5 yötä toukokuussa 2024

10/10 Loistava

gleen

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Mallorie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great property, friendly staff, great location
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Michael

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Na
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Robyn

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024

8/10 Hyvä

Walter

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024

8/10 Hyvä

edwin

Yöpyi 3 yötä huhtikuussa 2024

10/10 Loistava

Juan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Super nice
Yöpyi 3 yötä huhtikuussa 2024

10/10 Loistava

Susan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Short stay to attend concert in Tampa. Convenient and clean.
Yöpyi 2 yötä huhtikuussa 2024

10/10 Loistava

Hadassah

Yöpyi 1 yön tammikuussa 2024

8/10 Hyvä

Michael

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice place didn’t like that I had to pay to park my car there with what they were charging.
Yöpyi 4 yötä tammikuussa 2024

10/10 Loistava

Ann, Abington

Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Shaliyah

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great service and quieter area made this a very enjoyable and relaxing experience for me
Yöpyi 4 yötä huhtikuussa 2024
Sally O. vastasi 17.4.2024
Glad to hear that you had an enjoyable time while here! Look forward to seeing you again soon.

10/10 Loistava

Ann, Abington

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Was a good location, close to airport and restaurants. Staff was more than accommodating and helpful.
Yöpyi 1 yön huhtikuussa 2024
Sally O. vastasi 15.4.2024
Thank you for taking the time to post a review on the DoubleTree Rocky Point. Glad to see you enjoyed your stay with us. Look forward to seeing you again.

10/10 Loistava

Roger

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Sally O. vastasi 10.4.2024
Thank you for the 5 out of 5 rating. Glad to hear you enjoyed your stay.

8/10 Hyvä

Alexander

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The bath tub was clogged and would fill as I would shower. Would take up to 30 minutes to drain.
Yöpyi 3 yötä huhtikuussa 2024
Sally O. vastasi 10.4.2024
Thank you for the review. Sorry to hear that you had an issue with the room. I have passed it along to the manager to ensure no one else encounters the same problem.

8/10 Hyvä

Kristy

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Close to the airport. Great food. Great staff.
Yöpyi 1 yön huhtikuussa 2024
Sally O. vastasi 10.4.2024
Thank you for the kind words. Hope to see you again soon.

10/10 Loistava

Maritza, Totowa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä maaliskuussa 2024
Sally O. vastasi 4.4.2024
Thank you for the perfect 10 out of 10 rating! We're delighted to hear that you enjoyed your stay.

4/10 Huono

Dan

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
$20 per day parking!!?
Yöpyi 2 yötä maaliskuussa 2024
Sally O. vastasi 1.4.2024
I apologize for the inconvenience you experienced during your stay at the hotel. Regarding the parking fee, it is standard for all guests who park their cars. We make sure to clearly display all fees on our website to ensure transparency for our guests.

8/10 Hyvä

Joshua

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It's in a good location with a good view. The restaurant isn't much but the food was good. The walls of this hotel are SUPER thin, you can hear people talking through them and when they turn the TV on you PRAY they turn it off before you go to bed.
Yöpyi 2 yötä maaliskuussa 2024
Sally O. vastasi 26.3.2024
Thank you for taking the time to post a review. Hope you were able to enjoy the your stay with us.

6/10 OK

betty

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Dinner service and food was not good. Also, the $12 a day fee is reduculous. $6 for a bottle of soda! Really!
Yöpyi 4 yötä maaliskuussa 2024
Jacob Shepherd - Director of Rooms vastasi 18.3.2024
We deeply apologize for your disappointment with the dinner service and food quality during your stay. Our team strives to deliver exceptional dining experiences, and we regret falling short of your expectations. Regarding the fees, we understand your concerns and will certainly review our pricing structure to ensure it aligns with our guests' expectations. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a more enjoyable experience in the future.

10/10 Loistava

Roy

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Courteous and polite staff.
Yöpyi 4 yötä maaliskuussa 2024
Sally O. vastasi 14.3.2024
Thank you for taking the time to post a review. Glad to see that you enjoyed your stay and that the staff were courteous and polite.

10/10 Loistava

Julio

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good location, breakfast is pretty good, it’s clean and quiet. I’ll stay here again
Yöpyi 3 yötä maaliskuussa 2024
Sally O. vastasi 13.3.2024
Thank you for your feedback! We're thrilled to hear that you enjoyed our convenient location, delicious breakfast, and peaceful atmosphere. We look forward to welcoming you back for another enjoyable stay!

10/10 Loistava

Alan

Ok
Yöpyi 1 yön maaliskuussa 2024
Jacob Shepherd - Director of Rooms vastasi 11.3.2024
We're thrilled to see that you rated your experience at our hotel a perfect 5 out of 5! Your simple yet positive feedback is greatly appreciated. We're delighted that your stay met your expectations, and we hope to welcome you back for another enjoyable stay in the future. Thank you for choosing to stay with us!

10/10 Loistava

Pamela

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Loved this property
Yöpyi 2 yötä maaliskuussa 2024
Jacob Shepherd - Director of Rooms vastasi 6.3.2024
We are delighted to hear that you loved your experience at our property! It's always our goal to provide a memorable and enjoyable stay for our guests. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the near future.

8/10 Hyvä

Belton, Fort Pierce

Hyvää: Siisteys
Yöpyi 2 yötä maaliskuussa 2024
Jacob Shepherd - Director of Rooms vastasi 5.3.2024
We sincerely appreciate your 4/5 rating of our hotel. Your feedback is invaluable to us as it helps us understand how we can better serve our guests. We're delighted to hear that your overall experience was positive, and we're committed to continuously improving to ensure that all aspects of your stay meet or exceed expectations. Thank you for choosing our hotel, and we hope to welcome you back soon for another enjoyable stay.

6/10 OK

Josh

Matkusti kumppanin kanssa
This hotel is in a need of an update .. the price they charge for such an outdated hotel is crazy
Yöpyi 1 yön helmikuussa 2024
Sally O. vastasi 5.3.2024
I understand your concern. It's important for hotels to keep up with the times to ensure a comfortable and enjoyable experience for their guests. Your comments have been passed on to management.

10/10 Loistava

Charles Patrick

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä helmikuussa 2024
Sally O. vastasi 27.2.2024
.Thank you so much for the glowing review! We're thrilled to hear that you had a fantastic experience during your stay at the DoubleTree Rocky Point. We strive to provide exceptional service and amenities, and we're delighted that you enjoyed every aspect of your visit. If you ever find yourself back in the area, we'd love to welcome you again for another memorable stay!

6/10 OK

Nikki

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
This was a great hotel for business travel. They did have a big group of girls in for the time I stayed, making it noisy and crowded. The hallway leading to my room smelled like marijuana and my room was inconsistent with temperatures, but in general it did the job!
Yöpyi 2 yötä helmikuussa 2024
Sally O. vastasi 25.2.2024
I'm glad to hear that the hotel served its purpose for your business travel needs, although it sounds like there were some challenges during your stay. It can be frustrating when noise and other issues detract from the overall experience. If you need any further assistance or recommendations for future accommodations, feel free to ask!

10/10 Loistava

Bruce

Property clean.
Yöpyi 1 yön helmikuussa 2024
Sally O. vastasi 18.2.2024
Glad to see that you enjoyed your time with us!

2/10 Hirveä

Nathan

Matkusti ryhmän kanssa, Liikematkailija
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Rooms were not cleaned and not maintained, we moved from one room because the room had sheets that had not been cleaned. When we got to our second room we didn't have a clean bathroom and was moldy. For being a Double Tree property you would expect the hotel to be in good condition but it needs much updating and will not be staying at this hotel or another double tree property. Even the pool needed to be cleaned and maintained. This property is a 1 star in my opinion maybe a 2 star just because of the location and amenities.
Yöpyi 1 yön helmikuussa 2024
Jacob Shepherd - Director of Rooms vastasi 13.2.2024
We sincerely apologize for the disappointing experience you had during your stay at our hotel. Providing a clean and comfortable environment is paramount to us, and we regret that we fell short of your expectations. Your feedback regarding the cleanliness and maintenance issues in your rooms as well as the condition of the bathroom and pool is deeply concerning and will be addressed with our housekeeping and maintenance teams immediately to ensure that such lapses do not recur.As a DoubleTree property, we strive to uphold the highest standards of quality and service, and it is disheartening to learn that we did not meet your expectations in this regard. We value your patronage and regret any inconvenience caused. We are committed to making improvements based on your feedback and hope to have the opportunity to welcome you back in the future to showcase the true hospitality and comfort that we aim to provide to all our guests.

10/10 Loistava

Brian

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Muy amables desde el ingreso hasta la salida. Todo muy bien!
Yöpyi 2 yötä helmikuussa 2024
Jacob Shepherd - Director of Rooms vastasi 8.2.2024
¡Gracias por su amable reseña! Nos alegra saber que disfrutó de su estancia con nosotros y que nuestro equipo pudo brindarle un servicio excepcional desde su llegada hasta su partida. Estamos comprometidos a proporcionar experiencias memorables a nuestros huéspedes y nos complace saber que cumplimos con sus expectativas. Esperamos darle la bienvenida nuevamente en el futuro.

8/10 Hyvä

Glenn

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
No hot water for shower unless you get up at 4 am, if you have someone drop you off and come In for minute don’t park in the lot it will cost you $$
Yöpyi 3 yötä helmikuussa 2024
Jacob Shepherd - Director of Rooms vastasi 8.2.2024
We sincerely apologize for the inconvenience you experienced with the hot water and parking during your stay. Providing a comfortable and hassle-free experience for our guests is of utmost importance to us, and we regret any frustration this may have caused. Rest assured, we will address these issues promptly to ensure they are resolved for future guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.

10/10 Loistava

Shanaya

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I love how they text you and they reply back so fast
Yöpyi 3 yötä helmikuussa 2024
Jacob Shepherd - Director of Rooms vastasi 8.2.2024
We're delighted to hear that you appreciated our quick and convenient communication method! Providing efficient and responsive service to our guests is a top priority, and we're thrilled that our text messaging system enhanced your experience. Thank you for sharing your positive feedback, and we look forward to welcoming you back for another enjoyable stay!

10/10 Loistava

Steven

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wish there wasn’t a charge to park the car.
Yöpyi 2 yötä helmikuussa 2024
Jacob Shepherd - Director of Rooms vastasi 8.2.2024
We appreciate your feedback regarding the parking charge. While we strive to provide exceptional service and amenities, including secure parking options, we understand your concern. Our parking fees help us maintain our facilities and ensure the safety and convenience of our guests' vehicles. However, we value your input and will consider it as we continue to enhance our offerings. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another enjoyable stay.

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
My room was a little dingy but the overall stay was nice. The employees were very kind
Yöpyi 1 yön tammikuussa 2024
Jacob Shepherd - Director of Rooms vastasi 8.2.2024
Thank you for sharing your experience with us. We're glad to hear that you enjoyed your overall stay and found our employees to be kind and helpful. We apologize for any dissatisfaction with the condition of your room and appreciate your feedback, which we will use to address any areas needing improvement. Our team is committed to providing comfortable accommodations and excellent service, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Loistava

Darren

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All in all, everybody was very accommodating and helpful. The only bad thing that happened was when I got home from my trip, I was checking my cc account online, and they had charged my card for the stay (I had already paid through Expedia). Expedia took care of it very quickly, and all is good.
Yöpyi 1 yön tammikuussa 2024
Jacob Shepherd - Director of Rooms vastasi 8.2.2024
Thank you for sharing your feedback with us. We're pleased to hear that our team provided accommodating and helpful service during your stay. We apologize for any inconvenience regarding the billing issue you experienced, and we're glad to hear that Expedia was able to resolve it swiftly. Please be assured that we will review our billing procedures to prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a seamless and enjoyable stay.

2/10 Hirveä

Ivaylo

Yöpyi 1 yön tammikuussa 2024
Sally O. vastasi 22.3.2024
I apologize for the inconvenience you experienced during your stay with us. Ensuring the comfort and satisfaction of our guests is our top priority, and I regret that we fell short of meeting your expectations. If you would be willing to share more details about your experience directly with me, I would greatly appreciate it. Your feedback is invaluable in helping us improve our services. Please feel free to contact me at your earliest convenience.

6/10 OK

Steven

Matkusti pienten lasten kanssa
Hyvää: Majoituspaikan kunto ja tilat
The staff seemed pretty disorganized. They put us in a wrong room, then after unpacked tried to move us again. Half the staff seemed pretty annoyed if you had a question. There isn't much in the area so plan on ride sharing everywhere.
Yöpyi 1 yön tammikuussa 2024
Jacob Shepherd - Director of Rooms vastasi 19.1.2024
We appreciate your feedback and apologize for any inconvenience you experienced during your stay. It is disheartening to hear about the disorganization you encountered with room assignments, and we sincerely apologize for the inconvenience caused by the need to move. Your observations about the staff's responsiveness will be addressed internally to ensure a more seamless and pleasant experience for our guests. Regarding transportation, we understand the importance of convenience, and we regret any challenges you faced in that aspect. We value your input and will use it to make improvements, hoping to provide a better experience for future visits. Thank you for bringing these concerns to our attention.

8/10 Hyvä

Kacey

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Older hotel but in a nice area.
Yöpyi 1 yön tammikuussa 2024
Jacob Shepherd - Director of Rooms vastasi 19.1.2024
We appreciate your acknowledgment of our hotel's location in a pleasant area. While we take pride in our establishment's history, we also continuously strive to provide a comfortable and enjoyable experience for our guests. We hope to have the opportunity to welcome you back in the future.

6/10 OK

Kevin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä tammikuussa 2024
Jacob Shepherd - Director of Rooms vastasi 19.1.2024
We appreciate you taking the time to provide a rating for your recent stay at our hotel, although we regret that your experience was not fully satisfying. Your feedback is important to us, and we would greatly value any additional details or insights you could share to help us better understand the areas where we can improve. Our commitment is to deliver exceptional service, and we take guest feedback seriously in our continuous efforts to enhance our offerings. If there are specific aspects of your stay that you would like to discuss further, please don't hesitate to contact us. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Thank you for choosing our hotel.

4/10 Huono

Graham

Yöpyi 1 yön tammikuussa 2024
Jacob Shepherd - Director of Rooms vastasi 1.2.2024
We're sorry to hear that your experience fell short of expectations, and we appreciate your feedback. We would value more details about your stay to better understand and address any concerns. Our goal is to provide an excellent experience for all guests, and we would welcome the opportunity to learn more about your specific experience and make improvements where needed. Please feel free to reach out to our management team so we can address your concerns more directly.

10/10 Loistava

Ivaylo

Yöpyi 1 yön tammikuussa 2024
Jacob shepherd - Director of Rooms vastasi 1.2.2024
Thank you so much for your fantastic 5/5 review! We are delighted to hear that you had a perfect experience at our hotel and we look forward to welcoming you back for another exceptional stay.

10/10 Loistava

Kristy

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The room was very clean and the pool area is resort like.
Yöpyi 3 yötä joulukuussa 2023
Jacob Shepherd - Director of Rooms vastasi 9.1.2024
We are so glad to hear you enjoyed your stay with us Kristy!

10/10 Loistava

Cheri

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great staff that gave great recommendations for dining outside the hotel for our specific needs. Location change nvenuent to Clearwater Beach. Yummy cookies! If we could me back to this area will definitely stay here again!
Yöpyi 4 yötä joulukuussa 2023
Jacob Shepherd - Director of Rooms vastasi 9.1.2024
Thank you for your kind words Cheri. We will share them with our entire team. We all hope to welcome you back soon!

8/10 Hyvä

Keith, Winter Park

Yöpyi 1 yön joulukuussa 2023
Jacob Shepherd - Director of Rooms vastasi 9.1.2024
Hope to welcome you back soon Keith!

2/10 Hirveä

Mary

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
smelled of sewer and bugs in room
Jacob Shepherd - Director of Rooms vastasi 9.1.2024
We are deeply sorry to hear about the issues you experienced with your room Mary. We will address this immediately with our housekeeping and maintenance teams.

4/10 Huono

Clifton

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
I was very disappointed in this hotel. I had a pool/water view, but the window was so small and behind the bed so I didn’t get to appreciate the view so much. The room felt like a prison cell. The room had a very musty odor and there was a small black hair in the shower from previous guests. The carpets were dingy, the hallways were dark and depressing, and the hallway walls looked filthy. The toilet ran, the shower water pressure was weak, and the water temperature never got truly hot. There staff were fine and the beds were pretty comfortable, but I still will never stay here again.
Yöpyi 2 yötä joulukuussa 2023
Jacob Shepherd - Director of Rooms vastasi 9.1.2024
Dear Clifton, Thank you for taking your time to share your experience with us. It is our goal to provide all of our guests with an outstanding experience and we are deeply sorry that we missed the mark during your visit. We will share your feedback with our entire operations team to ensure corrective measures are taken to prevent a similar situation occuring again. We do hope that you will consider giving us another chance in the future.

10/10 Loistava

Timothy

Yöpyi 1 yön joulukuussa 2023
Jacob Shepherd - Director of Rooms vastasi 23.1.2024
Thank you for choosing our hotel and taking the time to rate us 5 out of 5! We appreciate your positive feedback and are delighted to have exceeded your expectations. We look forward to welcoming you back for another excellent stay in the future.