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Arvostelut: Hotel Don Fernando de Taos, Tapestry Collection by Hilton

3.5 out of 5
Hotel Don Fernando de Taos, Tapestry Collection by Hilton
1005 Paseo Del Pueblo Sur, Taos, NM

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 538 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 264 kautta 1000 arvostelua" "
Arvosana 6 - OK. 107 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 51 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 40 kautta 1000 arvostelua" "

8,8/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Sean

Matkusti ryhmän kanssa
Needs a coat of paint
Yöpyi 2 yötä huhtikuussa 2024

8/10 Hyvä

Kaylyn

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024

4/10 Huono

Linda

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room is clean but rundown. Needs a complete refurbishment. Room is dark, not enough light to work by. Ice machines not functioning. No amenities in the room. Paid for included breakfast and had to argue with the front desk until they were able to verify, making it unpleasant.
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Jerry

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Liked the setup of the property
Yöpyi 2 yötä huhtikuussa 2024

10/10 Loistava

Angela

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024

8/10 Hyvä

Clarissa, Loveland

Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Older and needs updated
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Gary

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful lobby
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Jim

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The young lady that checked me in was super accommodating and as pleasant as she could be. Really gave a great impression.
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Joe

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fam near
Yöpyi 2 yötä maaliskuussa 2024

10/10 Loistava

Richard

Yöpyi 2 yötä huhtikuussa 2024

10/10 Loistava

Pat

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent property. Rooms were wonderful but that lobby and bar… well, they were above and beyond. It was like walking through an art museum. Beautifully decorated. Highly recommend.
Yöpyi 1 yön huhtikuussa 2024

6/10 OK

Jignesh

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Few choices for ood
Yöpyi 3 yötä maaliskuussa 2024

10/10 Loistava

Mark, Hartland

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice place, stayed here for 1 night before rental was available. Decent restaurant and bar
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Dharmesh

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
FD vastasi 30.3.2024
Thank you for your review!

8/10 Hyvä

Meagan

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Susie went above and beyond bringing my family down free pillows (we’re all allergic). I forgot to request this when booking and they were out at check-in. She actually went to the store, bought pillows and brought them to our room!!!
Yöpyi 3 yötä maaliskuussa 2024
FD vastasi 30.3.2024
Thank you for your response!

2/10 Hirveä

Kin

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We got into town at 8pm and were told by hotel staff the only item available for dinner at their restaurant was nachos. The room is dirty and outdated. The room smelled and the bathroom was disgusting. The sink and faucet looked updated while the bathtub was not. The counter/sink had hair on it. The bathtub looked brown (looked like originally white). It had mold all around it where the bath caulk was. The bathroom did not have a fan. The beds were dirty. I woke up with bug bites. My husband also said he was itchy. The HVAC was very loud. It was a cold night. The heater was incredibly loud every time it kicked on. It made it impossible to get sleep as we were awaken nonstop when it kicked on. The hotel is old with thin walls. I heard footsteps all night and after 6am, it was nonstop. The shower was so loud from neighboring rooms. You can hear all the plumbing from next door. We got breakfast with our hotel stay. I confirmed with the hotel staff. We waited to be seated even though they were not busy at all. The waitress asked us to wait while she slowly bused a table. There were tons of available tables and she could have easily sat us first. There were two waitresses working and it was not busy. We waited a long time to get our order taken. Waited 40 minutes to get breakfast and then got cold food. It was gross and we didn’t eat it. The staff who confirmed we got breakfast with our stay charged us for the breakfast. She didn’t tell me. I had to ask. Horrible hotel!!!

2/10 Hirveä

Loni

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The restaurant ran out of food. Literally everything. We were told you have to leave we have nothing left.
Yöpyi 3 yötä maaliskuussa 2024
Front Desk vastasi 12.3.2024
Greetings Loni, we apologize for the lack of preparation on our end. We will definitely look into this matter and see where we can make corrections in the future. We appreciate you taking the time to leave a review.

8/10 Hyvä

connie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice lobby and restaurant. Oddly designed shower with scalding or freezing water. Furniture older and soiled. Quiet and spacious.
Yöpyi 1 yön maaliskuussa 2024
Renee vastasi 3.3.2024
thank you for your review we hope to see you again

10/10 Loistava

Gary, Rio Rancho

Yöpyi 1 yön helmikuussa 2024
FD vastasi 30.3.2024
Thank you for your review!

6/10 OK

Maria Imelda

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
Renee vastasi 13.2.2024
Thank you for staying with us!

10/10 Loistava

Diane

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was comfortable and charming. The artwork and furnishings added to my appreciation. My checkin was easy, and staff was friendly and helpful. Having an indoor pool was a big plus for me. The room was spacious, with everything I needed.
Yöpyi 2 yötä tammikuussa 2024
Front Desk Agent vastasi 1.2.2024
Thank you for your wonderful review. We hope to welcome you again!

10/10 Loistava

Nicole

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Front Desk Agent vastasi 1.2.2024
Thank you for a wonderful rating! We hope you will venture to beautiful Taos, NM and our hotel becomes your home away from home.

6/10 OK

Erika

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The restroom was not properly cleaned when I checked in. Found hair in the bathroom floor and tub. I stayed there 3 nights and I wanted clean towels and toilet paper. But, when I called around 4:00pm , they said that I had to wait until the next day because the housekeeper was already off work and they didn’t come in until 9:00am. I would think they had a storage room with these items. The lobby receptionist gave me an impression that she didn’t want to help or be bothered. The restaurant food was not good. I ordered chicken fingers for my daughter and they were not fully cooked. But Taos has a lot of good restaurants not to far from the hotel. So we knew to eat out and not at the hotel.
Yöpyi 3 yötä joulukuussa 2023
Renee vastasi 18.1.2024
The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent these issues from occurring in the future. Please let me know the best contact number and time to reach you I look forward to speaking with you in order to restore your confidence in the Hotel Don Fernando de Taos.

2/10 Hirveä

Brian

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä tammikuussa 2024
Renee vastasi 18.1.2024
The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent these issues from occurring in the future. Please let me know the best contact number and time to reach you. I look forward to speaking with you in order to restore your confidence in the Hotel Don Fernando de Taos.

8/10 Hyvä

Dana

Yöpyi 3 yötä joulukuussa 2023
Renee vastasi 12.1.2024
thank you for the stars we appreciate it

10/10 Loistava

Rhonda

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä tammikuussa 2024
Renee vastasi 12.1.2024
Thank you for the stars were glad you enjoyed your stay

8/10 Hyvä

Fred

Extensive use of salt during snow days made the rooms very messy and unsightly.
Yöpyi 5 yötä tammikuussa 2024
Renee vastasi 12.1.2024
Thank you for your review we are working on improving and all feed back is welcomed

6/10 OK

Hazel

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 5 yötä tammikuussa 2024
Renee vastasi 12.1.2024
Thank you for the stars we glad you enjoyed stay

8/10 Hyvä

Angela

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The king bed suite was small for four. The king bed was a good nite sleep. The sofa bed was not a good quality bed nor was the couch. Minimal necessities provided. Room was clean and warm. Other than the annoyance of noisy neighbors it’s a typical motel set up. It wasn’t terrible but it wasn’t excellent.
Yöpyi 1 yön tammikuussa 2024
Renee vastasi 12.1.2024
Thank you for your review and are glad you enjoyed your stay with us

8/10 Hyvä

Rebecca

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The facility itself was good. We appreciated the pet friendly policy and the larger room size. However, when our toilet clogged, we went to the office and asked for a plunger. They said they would have to “find their maintenance guy” who never showed up so we ended up going to the Wal-Mart across the street to buy a plunger. We also asked for one more towel because the room had only three for a family of four. They never brought the towel so when we went back to the desk a second time to ask for the towel, a person disappeared as if going to look for one. They never came back so we pressed the other desk person wondering if we should keep standing there to wait or what? She said she would go check and magically came back with two towels and informed us that we were lucky to have gotten the last ones. Such weird “service”.
Yöpyi 2 yötä joulukuussa 2023
Renee vastasi 12.1.2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 Loistava

Henry

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä tammikuussa 2024
Renee vastasi 12.1.2024
Thank you for the stars we glad you enjoyed stay

4/10 Huono

Claudia, Miami

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Skip this hotel. In fact, skip Taos altogether. This place is dated with nothing to do. The entire area is dusty & dated. Rooms far from reception. No elevators. No housekeeping. The pool room has no heating & was frigid. The breakfast was the worst meal we had all trip at Palattes. Front desk staff really not very helpful, except Renee. Skip this place & head to Monte Sagrado if you must visit Taos.
Yöpyi 3 yötä joulukuussa 2023
Renee vastasi 12.1.2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

4/10 Huono

Andreza

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Yöpyi 5 yötä joulukuussa 2023
Renee vastasi 12.1.2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great Location
Nice and clean rooms, location is great with good dining options nearby.
Yöpyi 4 yötä joulukuussa 2023
Renee vastasi 12.1.2024
Thank you for your review and are glad you enjoyed your stay with us

10/10 Loistava

Erick

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Renee vastasi 12.1.2024
Thank you for the stars we glad you enjoyed stay

10/10 Loistava

Alexis

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Awesome service and accomodation.
We were welcome with warm smiles and great service by Dee the concierge. accomodation was excellent. were surely coming back to stay in your wonderful hotel.
Yöpyi 2 yötä joulukuussa 2023
Renee vastasi 12.1.2024
Thank you for the review we are gald you enjoyed your stay with us and hope to see you again

6/10 OK

Arun K

Yöpyi 1 yön joulukuussa 2023
Renee vastasi 12.1.2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 Loistava

Evelyn Montealegre, novato

Hyvää: Palvelut/mukavuudet
Yöpyi 2 yötä joulukuussa 2023
Renee vastasi 12.1.2024
Thank you for the stars we glad you enjoyed stay

6/10 OK

Jack

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Yöpyi 1 yön joulukuussa 2023
Renee vastasi 12.1.2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 Loistava

Casey

Yöpyi 1 yön joulukuussa 2023
Renee vastasi 12.1.2024
Thank you for the stars we glad you enjoyed stay

6/10 OK

CECELIA

Yöpyi 1 yön joulukuussa 2023
Renee vastasi 12.1.2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

8/10 Hyvä

Eddie

Yöpyi 1 yön joulukuussa 2023
Renee vastasi 12.1.2024
Thank you for the stars we glad you enjoyed stay

6/10 OK

David

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Front Desk Agent vastasi 7.2.2024
Thank you for the wonderful review, we hope to welcome you again in the near future!

10/10 Loistava

Diana

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The rooms were gorgeous! The price is a steal for both the room, location and service. The lady who checked us in recommended where we should eat and if it wasn't for her me and my boyfriend would not have gone to the gorge, earthships or come across the best tasting coffee drink we've ever had. Don't hesistate, book a stay here!!
Yöpyi 1 yön marraskuussa 2023
Renee vastasi 28.11.2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Don Fernando de Taos Family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Loistava

Henry

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean and attractive hotel. Nice staff.
Yöpyi 1 yön marraskuussa 2023
Renee vastasi 28.11.2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Don Fernando de Taos Family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Hyvä

Aaron

Yöpyi 2 yötä marraskuussa 2023
Renee vastasi 28.11.2023
Thank you for your stay with us we hope to see you again

10/10 Loistava

Arelys, Buda

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was very helpful. Would stay here again and would recommend.
Yöpyi 1 yön marraskuussa 2023
Renee vastasi 28.11.2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Don Fernando de Taos Family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Loistava

Ned

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice decent stay overall for the price and convenience location, also.
Yöpyi 1 yön marraskuussa 2023
Renee vastasi 28.11.2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Don Fernando de Taos Family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 OK

Henry, Las Cruces

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Siisteys
It was blood stain on the pillow and hairs were found on a sheet bed
Yöpyi 1 yön marraskuussa 2023
Vanessa vastasi 8.12.2023
We truly apologize for the issues you encountered, I would love the opportunity to hear more about your recent stay in an effort to prevent these issues from occurring in the future. We hope to welcome you for your next visit.

10/10 Loistava

Christy

Yöpyi 3 yötä marraskuussa 2023
Renee vastasi 12.1.2024
Thank you for the stars we glad you enjoyed stay