Excellent communication with regards to the reservation process. Did NOT include a tagged on resort fee of 60/night, which is supposed to be included in vrbo rate. We were not given the correct location to get our keys from, and the gate keeper to the property apparently has to deal with this all the time. We were able to get them and come back to the unit without a fuss. It was a very nice stay, but some small damages we noticed upon check in (like a loose tp holder in master bath and frozen water in the freezer). The balconies are VERY small and the rails are NOT properly installed to the structure, only to the bottom, which scared us and prevented us from enjoying the view out there, especially with our children. The food/snack bar by the pool wasn't opened at all which was really disappointing but we had fun and made the best of our time. Despite the listed notes above, we had a great time and if we had any trouble we knew we could contact services for it but really didn't feel it was necessary. We did not have any problems with neighbors or the check out process. We do recommend this property as it was clean, comfortable, relaxing and had beautiful views. We did not use the kitchen but for coffee, & it was well equipped. This is a great spot to stay at in the Keys that's far away enough from the crowds and resorts but close enough for a drive to the other islands. We're grateful for the memorable experience!