Dear Guest, We would like to thank you for your preference in selecting our Barceló Santiago hotel for your holidays in Tenerife, as well as for taking the time to tell us about your recent experience among us. We regret the difficulties in getting parking at some times of day. On the other hand we are very grateful that you have chosen us to enjoy your vacation and that we have finally exceeded your expectations. Kind regards, Adriana González Guest Experience Manager

Hyvä herra Barcelóssa tiedämme, että ruoka on tärkeä osa yleistä mielikuvaa lomastasi hotellissa. Siksi pääkokkitiimimme valmistaa jokaiselle aterialle monipuolisen valikoiman herkkuja, jotka mukautuvat kaikkiin ravitsemustarpeisiin ja valloittavat jopa vaativimmatkin maut. Olemme iloisia siitä, että olemme onnistuneet tyydyttämään sinun. Kiitos, että korosit äskettäin uusittujen huoneidemme, jotka on suunniteltu suunnittelukalusteilla ja huipputeknologialla maksimaalisen mukavuuden saavuttamiseksi, estetiikkaa ja mukavuutta, koska tiedämme, että houkuttelevilla majoituksilla on kriittinen merkitys koko lomakokemuksessa vieraistamme soittaa. Siksi olemme iloisia voidessamme lukea, että olit tyytyväinen huoneeseesi. Lisäksi olemme iloisia voidessani lukea, että Hotel Barceló Santiago on löytänyt etuoikeutetun sijainnin Teneriffan eteläpuolella luonnonkauneimmalla alueella, josta on ainutlaatuinen näkymä La Gomeran saarelle ja Los Gigantesin meren kallioille, epäilemättä vieraillemme osoitteessa arvostetuin ja arvokkain. Arvostamme myös ystävällisiä sanoja joukkueellemme. Hänen ystävällisyytensä ja kohteliaisuutensa ovat epäilemättä talomme tärkeimpiä pluskohtia, ja onnittelemme kaikkia puolestasi työntekijöitämme heidän panoksestaan ​​hyvinvointiisi loman aikana. Haluamme vielä kerran kiittää sinua valitsemastasi hotellista lomallesi ja olemme erittäin iloisia voidessamme toivottaa teidät tervetulleeksi pian uudelleen. Ystävällisin terveisin Barceló Santiago****

Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Santiago hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We apologize for not being able to offer you a room change, but during your stay with us, we had a very high occupancy, so it was not possible to offer it. We always assign our rooms according to the category reserved by the client, since the cost is decisive for your stay. We always take into account special requests, but it is not always possible to make them a reality since it depends on the availability of the hotel. We apologize for the inconvenience. On our website is available the possibility of reserving a parking space in our parking lot as long as we have availability. For a future occasion, we recommend that you contact our hotel directly so that we can provide you with all the information you need before you travel. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Barcelo Santiago ****

Dear Guest, Thank you for your feedback about your recent stay with us at Barcelo Santiago. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you also for mentioning our magnificent views and our magical location. We are very lucky to be located in this magical part of the island.. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Barcelo Santiago ****

Dear guest, Thank you very much for your helpful comments. We are at your disposal for anything you may need in the future. Best Regards,

Dear Guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We regret reading you did not feel supported when having a technical issue in your room, we do our best to offer a caring and personalized service therefore we regret not being immediately informed at reception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel. For a future occasion, please do not hesitate to contact the reception desk for anything you may need, the team will do its utmost to find an immediate solution for you. On the other hand, we are very pleased to read that you did like the room and the views from the room we accommodated you. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind regards,

Dear Samuel, Thank you very much for your helpful comments. For us the best reward is the knowledge that our customers enjoy our experience. We are at your disposal for anything you may need in the future. We hope to repeat their experience with us. Best Regards, Barceló Santiago

Dear guest, Thank you for your visit and very kind recommendation; we look forward to welcoming you back and please do not hesitate to contact us if you require any special arrangements for your future stay. Best regards,

Cher Sébastien, Nous vous remercions d'avoir pris le temps de nous faire part de vos impressions. D'une part, nous aimerions vous informer que notre établissement dispose d'un service de parking privé moyennant un coût supplémentaire qui fonctionne toujours sous réserve de disponibilité. Nous regrettons qu'il ne vous ait pas été possible de l'utiliser pendant votre séjour en raison du taux d'occupation élevé. Cependant, il y a un autre parking privé à quelques mètres de l'hôtel pour le même prix. En outre, un grand parking public gratuit se trouve à proximité immédiate de l'hôtel. La barrière située à notre entrée est toujours disponible pour que nos clients puissent décharger leurs bagages rapidement et confortablement. Cependant, cette zone n'est pas destinée au stationnement car il s'agit d'une zone de chargement et de déchargement. Enfin, nous regrettons que vous ayez décidé de ne pas profiter de nos services hôteliers, car nous savons que vous n'avez finalement pas séjourné avec nous au Barceló Santiago. Nous espérons avoir l'occasion de vous accueillir une autre fois. Cordialement,

Lieber Roland,vielen Dank, dass Sie sich für einen Aufenthalt im Barceló Santiago entschieden haben und für Ihre ehrliche Bewertung.Es freut uns zu lesen, dass Sie die Lage unseres Hotels als ideal empfunden haben.Wir bedauern aufrichtig, dass Sie mit Ihrem Aufenthalt bei uns nicht ganz zufrieden waren.Wenn Sie etwas vermissen, wenden Sie sich bitte umgehend an uns, damit wir Ihnen helfen können, es zu vermeiden und Ihnen einen angenehmen Aufenthalt zu ermöglichen.Nochmals vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben, und wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Guest Experience ManagerBarceló Santiago

Dear Eugen, Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

Cher David,Nous apprécions que vous nous fassiez part de vos commentaires sur votre récent séjour parmi nous. Nous vous remercions d'avoir choisi notre hôtel pour vos vacances et nous nous réjouissons de vous accueillir à nouveau la prochaine fois.Cordialement,Guest Experience ManagerBarceló Santiago

Dear Julie,We appreciate that you took the time to share your experience with us.We are delighted to hear that our stunning location and the exceptional cleanliness and condition of our hotel contributed positively to your experience. It is our pleasure to provide a well-maintained environment that enhances the stay of our valued guests.We regret to learn that our culinary offerings and poolside service did not meet your expectations. While we are proud of our diverse food selection and attentive staff, we are sorry that the solutions provided during the stay were not satisfactory. Your comments are important to us and will be used to evaluate and improve the guest experience in these areas.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience ManagerBarceló Santiago

Dear Alan,Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

Dear Nils,Thank you for your review.We are sorry that certain aspects of your stay did not meet your expectations. While we do offer a range of all-inclusive services, we understand the convenience of complimentary water in the room and will take your comment into consideration. Regarding parking, we strive to provide ample and secure parking space for our guests, albeit with a fee to maintain the facility.We're thrilled that you enjoyed the fantastic views from our hotel and the fast service at the pool area. It's also great to hear that our location was a highlight of your visit. We appreciate your compliments on the general cleanliness and condition of our hotel, as well as the comfort of your room and the level of service provided by our team.We hope to see you again in the future.Kind regards,Guest Experience ManagerBarceló Santiago

Cher Nicolas,Merci de nous faire part de votre retour d’expérience positif.Nous sommes ravis de savoir que vous avez passé un superbe séjour parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Guest Experience ManagerBarceló Santiago

Dear Philip, Thank you very much for your kind feedback.The serene soundscape provided by the ocean waves is indeed one of the unique aspects that we love to offer our guests. We're delighted that it contributed positively to your stay. We appreciate your high ratings on room cleanliness and service, as our team strives to maintain exceptional standards.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

Dear Aimée,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience ManagerBarceló Santiago

Dear Guest, Thank you very much for your kind feedback.We regret to hear that the cleanliness of your room did not meet your expectations; our team is committed to maintaining the highest standards and will look into this matter. It's heartening to know that you found our hotel's condition to your satisfaction and received excellent service from our staff. We're delighted that the peace and quiet of our location contributed to a relaxing stay for you.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

Lieber Markus,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie unser Barceló Santiago zu Ihrem bevorzugten Hotel für einen sonnigen Urlaub in Tenerife gemacht haben.Wir freuen uns zu hören, dass Sie die Qualität und Vielfalt unserer Speisen sowie Ihr Erlebnis im Restaurant El Olivo sehr geschätzt haben. Es ist unser Ziel, ausgezeichnete kulinarische Erfahrungen zu bieten. Wir bedauern jedoch, dass andere Aspekte Ihres Aufenthalts nicht Ihren Erwartungen entsprochen haben. Insbesondere nehmen wir zur Kenntnis, dass die Lautstärke unserer Abendveranstaltungen und die Ausstattung Ihres Zimmers Anlass zur Kritik gegeben haben. Wir möchten betonen, dass wir kontinuierlich bemüht sind, den Komfort und die Zufriedenheit unserer Gäste zu gewährleisten und dass alle unsere Zimmer nach den neuesten Standards renoviert wurden. Bei Barceló legen wir hohen Wert auf die kompetente und herzliche Gästebetreuung unseres Personals und sind uns vollkommen bewusst, dass die Interaktion mit unseren Gästen eine enorme Auswirkung auf den Gesamteindruck ihres Urlaubs in unserem Hotel hat. Daher bedauern wir zutiefst, Ihre Kommentare zu dem von Ihnen erhaltenen Service zu lesen und verpflichten uns, alle Aspekte zu verbessern, die unerlässlich sind damit sich jeder Gast stets willkommen und umsorgt fühlt.Wir danken Ihnen nochmals und hoffen, Sie bald wiederzusehen.Mit freundlichen Grüßen,Guest Experience ManagerBarceló Santiago

Liebe Noelle,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Kommentare zu Ihrem letzten Aufenthalt in unserem Barceló Santiago mitzuteilen.Wir freuen uns zu hören, dass Sie die Sauberkeit Ihres Zimmers und die Freundlichkeit unseres Personals positiv hervorgehoben haben. Es ist großartig, dass Sie das Buffet und die vegetarischen Optionen genossen haben. Ihre Anmerkungen zu den Kennzeichnungen der Speisen nehmen wir sehr ernst und werden diesbezüglich noch aufmerksamer vorgehen. Es tut uns leid, dass der Online Check-in und das vegetarische Angebot beim Zimmerservice nicht Ihren Erwartungen entsprochen haben. Ihre lobenden Worte über die atemberaubende Aussicht aus dem Zimmer und den öffentlichen Bereichen des Hotels bestärken uns darin, unseren Gästen einen unvergesslichen Aufenthalt mit einzigartigem Panorama zu bieten.Nochmals vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen. Wir hoffen, Sie wieder einmal empfangen zu dürfen.Mit freundlichen Grüßen,Guest Experience ManagerBarceló Santiago

Dear Guest, Thank you very much for your kind feedback.We are pleased that we met your expectations. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

Dear Dylan,Thank you very much for your kind feedback.We're delighted to hear you enjoyed the variety and freshness of our breakfast buffet; our team takes great pride in offering an array of quality options to start the day right. It's also pleasing to know that the cleanliness of your room, the condition of our hotel, and the service provided by our staff met your expectations, reaffirming our commitment to excellence in hospitality. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

Dear Tomas,Thank you for your review.We're delighted to hear that you appreciated the high standard of our housekeeping and reception, as well as the reliable Wi-Fi connectivity in most areas of our property. We're sorry to hear about the noise disturbance you experienced due to the music. We strive to provide a comfortable environment for all our guests and will take your feedback into consideration.We hope to see you again in the future. Kind regards,Guest Experience ManagerBarceló Santiago

Dear Michael,Thank you for reviewing your stay with us.We're delighted to hear that you appreciated the stunning views from our location and found our rooms to be smart and clean. Our team works diligently to maintain high standards of cleanliness and guest satisfaction, so it's rewarding to know these efforts are noticed. We understand your concerns regarding the parking and dining experience. While we offer limited parking, we aim to manage this amenity to best serve all our guests and regret any inconvenience you may have faced. As for the dining atmosphere, we continually strive to create enjoyable meal experiences and we're sorry to hear that it did not meet your expectations on this occasion. We look forward to welcoming you back. Best regards,Guest Experience ManagerBarceló Santiago

Dear Simon, Thank you very much for your kind feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago

Dear Najma,We appreciate that you took the time to share your experience with us.We're delighted to hear that you found our hotel to be a clean and lovely retreat, and that the sea views from your room added to the beauty of your stay. Our team is glad that the dessert buffet was a highlight and sincerely apologizes for any limitations experienced with non-meat food options. We strive to cater to all dietary needs and will take your feedback into consideration to improve our offerings. We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience ManagerBarceló Santiago

Estimado Yago,Agradecemos sinceramente el tiempo que invirtió en compartir su opinión después de su visita a nuestro hotel. Las opiniones de nuestros clientes son de suma importancia para asegurar el cumplimiento de nuestros estándares de servicio en todo momento.Lamentamos profundamente que su estancia no haya cumplido con las expectativas debido a la presencia de insectos. Tenemos en marcha un plan de control de plagas regular y trabajamos duro a diario para evitar su presencia dentro de nuestras instalaciones. La limpieza y el mantenimiento son aspectos cruciales para nosotros y tomamos su comentario con la máxima seriedad para realizar las mejoras necesarias y evitar que situaciones como esta se repitan en el futuro.Esperamos tener la oportunidad de volver a recibirle en el futuro y así poder brindarle una mejor experiencia.Un saludo, Guest Experience ManagerBarceló Santiago

Dear Jaclyn,Thank you for your positive feedback.We are delighted to know about your satisfaction with the stay and happy to know you had a lovely time with us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience ManagerBarceló Santiago