Dear Kristian,Thank you for taking your time in expressing your detailed feedback about your recent stay at Dreams Jardín Tropical. We are sorry you did not have the excellent experience our guests always have when they decide to come stay at our Resort.Please understand that we are going to answer to both opinions (yours and of your partner's) with the same text, since you are talking of the same exact situation on two different opinions published on the same time.After your report of ants in the room, which we apologized profusely when it happened, we changed your room to another area of the Resort as soon as a clean room was available, which was two days after your report. Of course, your room had been cleaned once again and the ants you mentioned did not come back again during those two days, but you asked to change anyway because of the music in our Lava Bar for the evening entertainment.After the room change, you came to the Front desk to report of food poisoning of one of your group, after having dinner at one of our a la carte restaurants. We would like to stress an important claim: we advised you to seek medical attention in order to confirm this claim, no matter which doctor was, and told you to come back after the doctor visit to confirm or deny the food poisoning. You never came back telling us if it was in fact a food poisoning or not, which means that this accusation is not supported by any other documentation.We told you that this has been the only food poisoning claim of the evening, in order to let you understand that, if it was true, other people would have had the same situation as you. We are sorry you have been surprised by this statement, but please understand that we wanted to let you know of it the clearest possible way.We did not challenge any medical diagnosis because there has never been one showed to us.After all the explained above, we are sorry you did not enjoy our Resort and that you claim to have been sick after dinner: luckily this has not happened to anyone else in the Hotel.We would be delighted to welcome you here again soon, should you change your mind.Sunny Regards from Costa Adeje,Quality Manager

Thank you very much for the excellent evaluation, Elina.We hope to see you again soon.Kind regards,Quality manager

Dear Tuija,Thank you very much for choosing the DREAMS Jardin Tropical to spend your holidays on this wonderful island.It is a real pleasure to know that you have enjoyed your stay at our Hotel!We will be delighted to welcome you again at our Hotel!Kind regards, Quality Manager

Dear Minna, Thank you so much for the excellent rating and opinion about your stay in the Hotel Jardín Tropical. We will surely deliver your observations to the Club Team, and we hope to see you once again soon. Best Regards, Quality Manager

Dear Former Guest, We deeply regret to learn that you were not overall satisfied with your stay, as it certainly is our biggest aim to make the stay of all our valued guests a most convenient and memorable one. We apologize for any inconvenience you may have experienced during your stay. Your complaint has been addressed to the hotel management team who will strive to enhance on this aspect. We will remain at your disposal if you decide to give us another try. Kind regards, Quality Manager

Thank you for your very good rating! We hope to see you again soon. Best Regards, Quality Manager

We thank you for your visit and for the feedback you have shared with us through Expedia, we need to improve our service. It would be a pleasure to welcome you again sometime. Kind regards, Quality Manager

Thank you very much for your recent stay in the hotel and also for taking some time to share your rating with us. We hope that you enjoyed your stay and we would be pleased to welcome you soon again. With kind regards, Quality Manager

Thank you so much for your visit and also for sharing this amazing review with us. We are delighted that you enjoyed your stay with us and we would be pleased to welcome you soon again. We remain at your disposal and send you kind regards, Quality Manager

Dear Susu, We are delighted that you had an exceptional experience at our hotel. It is wonderful to hear you describe the details of your stay. We are looking forward to your second visit to our hotel and we remain at your disposal in case you need further assistance. Kind regards, Quality Manager

Dear Brian,Thank you for your opinion!It is a pleasure knowing that your stay was a pleasant one. We are truly sorry to read that the room has not lived up to your expectations, because it was noisy.We hope to see you back soon!Kind regards, Quality Manager

Sear Susan,We thank you, first of all, for your loyalty and for once again choosing Dreams Jardin Tropical as your holiday destination in the south of Tenerife. It is always a pleasure for us to read the opinions of repeat customers on Expedia as they help us to continue in the good line of work.We will forward your feedback to our maintenance Department.We cannot wait to welcome you again to our DREAMS Jardin Tropical.Sunny regards, Quality Manager

Thank you very much for the excellent evaluation, Abigail.We hope to see you again soon.Kind regards,

Sehr geehrter Herr Thomas,Vielen Dank, dass Sie Ihre wunderbare Meinung zu unserem Dreams Jardin Tropical auf Expedia geteilt haben.Es ist eine wahre Freude, all die netten Worte zu lesen, die Sie der Aufmerksamkeit unseres Teams widmen, und zu wissen, dass Sie Ihren Aufenthalt vom ersten Moment an genossen haben.Wir hoffen, dass dies der erste von vielen Besuchen für Sie in unserem Dreams Jardin Tropical war und dass wir die Gelegenheit haben werden, Sie bald wieder begrüßen zu dürfen.Mit freundlichen Grüßen,Qualitätsmanager

Thank you very much for the excellent evaluation, Heather.We hope to see you again soon.Kind regards,Quality manager

Thank you very much for the excellent evaluation, Maria.We hope to see you again soon.Kind regards,Quality manager

Thank you very much for the excellent evaluation, Andrew.We hope to see you again soon.Kind regards,Quality manager

Wir möchten uns zunächst bei Ihnen für die Zeit bedanken, die Sie sich genommen haben, um Ihre Erfahrungen mit uns zu teilen, sowie dafür, dass Sie das DREAMS Jardin Tropical für Ihren Urlaub ausgewählt haben.Wir bedauern, dass Ihr Aufenthalt in unserem Resort nicht Ihren Erwartungen entsprach, da wir immer unser Bestes tun, um unseren Gästen ein einzigartiges Erlebnis zu bieten, und es tut uns leid, dass wir in Ihrem Fall mit diesem Vorschlag nicht erfolgreich waren.Wir hoffen, Sie geben uns in der Zukunft eine neue Gelegenheit Ihnen den wahren Wert unseres Hotels zu zeigen.Mit freundlichen Grüßen,Qualitäts Manager

Thank you for choosing the DREAMS Jardin Tropical as your holiday’s destination!It is a pleasure knowing that your stay was an excellent and relaxing one. We will deliver all your constructive comments to the rest of departments with no hesitation.We hope to see you back again soon!

Thank you very much for the excellent evaluation, Sara.We hope to see you again soon.Kind regards,

Beste Johannes,Bedankt voor het kiezen van DREAMS Jardin Tropical voor uw vakantie in Tenerife en voor het nemen van de tijd om uw ervaring te beoordelen.Het spijt ons te vernemen dat uw ervaring in het resort niet volledig aan uw verwachtingen heeft voldaan.Nogmaals bedankt voor uw beoordeling. Met vriendelijke groeten,Quality Manager

Thank you for your opinion! Your kind words are a real motivation for us, and your feedback also helps us improving. They will be delivered to the rest of departments and staff of the Hotel with no hesitation.We would be very happy to welcome you back soon! Kind regards, Quality Manager

Sehr geehrter Volker,Vielen Dank, dass Sie Ihre wunderbare Meinung zu unserem Dreams Jardin Tropical auf Expedia geteilt haben.Es ist eine wahre Freude, all die netten Worte zu lesen, die Sie der Aufmerksamkeit unseres Teams widmen, und zu wissen, dass Sie Ihren Aufenthalt vom ersten Moment an genossen haben.Wir hoffen, dass dies der erste von vielen Besuchen für Sie in unserem Dreams Jardin Tropical war und dass wir die Gelegenheit haben werden, Sie bald wieder begrüßen zu dürfen.Mit freundlichen Grüßen, Qualitätsmanager

Thank you very much for the excellent evaluation, Lucie.We hope to see you again soon.Kind regards,Quality manager

Vielen Dank für die hervorragende Bewertung und den Kommentar, Francine.Wir hoffen, Sie bald wieder zu sehen.Mit freundlichen Grüße,Qualitätsmanager

Thank you very much for the good evaluation, Nicola.We hope to see you again soon.Kind regards,Quality manager

Dear Sr. Martin Overgaard,Thank you for your preference in selecting DREAMS Jardin Tropical for your holiday at Tenerife, as well as for the time you have taken to share your experience with us.We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also, you may rest assured that I will forward your kind compliments about our service of excellence to the rest of the team, who will be glad to know that our aim to service was appreciated.We are looking forward to welcoming you again soon for another amazing stay with us.Kind regards,

Vielen Dank, dass Sie sich für das DREAMS Jardin Tropical für Ihren Urlaub auf Teneriffa entschieden haben und dass Sie sich die Zeit genommen haben, die hervorragende Bewertung über Expedia zu teilen.Wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns genossen haben, denn die Zufriedenheit unserer Gäste ist unser wichtigstes Ziel. Wir freuen uns, Sie bald wieder zu einem weiteren tollen Aufenthalt bei uns begrüßen zu dürfen.Mit freundlichen Grüßen, Qualitätsmanager

Dear Pauline,Thank you very much for the evaluation.We regret if we did not meet your expectations, as we always do our best to provide our guests with unique experience.We hope to have the opportunity to welcome you soon to our resort.Best regards,Quality manager

Thank you very much for the excellent evaluation, Alexandra.We hope to see you again soon.Kind regards,

Dear Mr. Silvestri,We thank you, first of all, for your loyalty and for once again choosing Dreams Jardin Tropical as your holiday destination in the south of Tenerife.We are truly sorry to read that we have not lived up to your expectations, because the room was not to your liking. Unfortunately, we were fully booked with no other option to change your room situation.Again, thank you for the time you have spent in sending us your feedback.Sincerely,Quality Manager

Merci beaucoup pour l'excellente évaluation, Vivienne.Nous espérons te revoir bientôt.Cordialement,Responsable qualité

Dear Karen,Thank you for choosing DREAMS Jardin Tropical for your holiday at Tenerife and for the evaluation on your stay with us.We regret if your stay at our resort did not meet your expectations as we always do our best to provide our guests with unique experience and we are sorry that in your case we did not succeed in this proposal.We are looking forward to welcoming you to DREAMS Jardin Tropical.Kind regards,Quality Manager

Thank you very much for the excellent evaluation, Mary Louise.We hope to see you again soon.Kind regards,

Dear Philip,Thank you for sharing your positive review with us with regard to your recent stay in DREAMS Jardin Tropical.We are delighted to know that everything was to your satisfaction throughout your stay.Nothing would please us more than to welcome you back to our hotel in the near future.Kind regards,

Thank you very much for the excellent evaluation, Lorenzo.We hope to see you again soon.Kind regards,Quality manager

Thank you very much for the excellent evaluation, Steinunn.We hope to see you again soon.Kind regards,

Dear Keith G,Thank you for your kind feedback after your recent stay at DREAMS Jardin Tropical.We are absolutely delighted to learn that we were able to meet your expectations. Our professional, friendly and courteous team are always on hand to ensure a relaxed and enjoyable stay.We look forward to welcoming you back.Kind regards,Quality Manager

Dear Rod,Thank you very much for sharing your wonderful feedback about your stay in our Dreams Jardin Tropical. It is always a pleasure to receive lovely comments like yours!It would be a real pleasure to welcome you back soon for another perfect stay at Dreams Jardin Tropical.Kindest regards,

Thank you very much for the excellent evaluation, Helena.We hope to see you again soon.Kind regards,

Dear Jean,Thank you very much for taking part of your time to share a review about Dreams Jardin Tropical on the Expedia website. It is always a pleasure for us reading comments like yours.We love to know that your stay fulfilled all your expectations, and you could fully enjoy all the facilities and services offered. We hope this was just the first of many visits for you to Dreams Jardin Tropical. It will be a pleasure to welcome you back soon!Kindest regards, Quality Manager

Thank you very much for the excellent review, Andreas.We look forward to seeing you again soon.Best regards,Quality Manager

Thank you very much for the excellent review and comments, Douglas.We look forward to seeing you again soon.Best regards,Quality Manager

Thank you very much for the excellent evaluation, Raymond..We hope to see you again soon.Kind regards,Quality manager

Thank you very much for the excellent evaluation, Jineda.We hope to see you again soon.Kind regards,Quality manager

Dear Conny,Thank you very much for sharing your wonderful feedback about your stay in our Dreams Jardin Tropical. It is always a pleasure to receive lovely comments like yours!It would be a real pleasure to welcome you back soon for another perfect stay at Dreams Jardin Tropical.Kindest regards,

Dear Alexander Christopher,Thank you very much for sharing your wonderful feedback about your stay in our Dreams Jardin Tropical. It is always a pleasure to receive lovely comments like yours!It would be a real pleasure to welcome you back soon for another perfect stay at Dreams Jardin Tropical.Kindest regards,

Thank you very much for the excellent review, Denis.We look forward to seeing you again soon.Best regards,Quality Manager

Thank you very much for the excellent evaluation, Jan.We hope to see you again soon.Kind regards,Quality manager