Dear guest,We have received your message. We are very sorry that you had any inconvenience during your stay, we will take your experience into account to improve our service.Have a nice day.Sincerely,

Dear AudreyThanks for your message, we really appreciate it.We hope to see you soon again in Haciendas.Kind regardsHaciendas Team

Dear Stuart,First we want to thank you for writing this review to us. It is really important for us to know how you feel during your stay to improve our services. We look forward to welcome you back to our hotel.Best regards,

Dear Stephan,Thank you for chosing our complex.We are really happu that you had a nice stay in Haciendas.See you soon,

Dear Suzanne,Thank you so much for your comments.We are happy that you liked the apartment and the location.We look forward to welcome you back to our hotel.Best regards,

Dear Diego, We are really happy that you had a great time and that you liked our apartments. We will be happy to welcome you to our Haciendas hotel, and we are at your disposal.Best regards,

Dear Eirik Haland,Thank you for your review. We hope you had a lovely stay. See you again next time! Best regards,

Dear Michael, Thank you very much for your comments. Your feedback is very important to us.We look forward to welcoming you back to the hotel.

Dear Stephen,We are really happy that you liked our apartments.We will be more than happy to have you back to our resort.Best regards,

Thank you very much, your comment is really important to us. Hope to see you again in our complex.Regards,

Thank you very much for your comments. Your feedback is very important to us.We apology for that inconvenience during your stay.We look forward to welcoming you back to the hotel.Regards

Merci d'avoir choisi Haciendas et d'avoir pris le temps d'écrire un avis.Nous sommes très heureux d'apprendre que vous avez apprécié votre séjour. Nous sommes impatients de vous accueillir à nouveau à l'avenir.Merci beaucoup

Thank you so much, We really appreciate your comment

Thank you so much, we really appreciate your comment. We will do everything to improve.

Dear Micheal,Thanks for share your experience in our resort, its really important for us. We are taken your comments to improve our service. We hope to see you soon by Haciendas. Kind regards, Johanna - Haciendas Reception

Dear ElizabethWe really appreciate your comments, its was a glad to have you in our resort. Thanks and see you soon by Haciendas. Kind regards, Johanna - Haciendas Reception

Dear Ann,Thanks for dedicate time to give us a score, we hope for next time you will have a better stay with us!Kind regards, Haciendas reception

Thank you for choosing our complex, and for taking the time to write a review! We look forward to welcoming you back in the future. Many thanks Johanna - Haciendas Reception

Querido Senor Golnzalez, lamentamos el inconveniente que experimentó la última noche de su estancia aquí en Haciendas.Del día 14 de agosto que fue su llegada solo vemos la queja del día 21 de agosto a las 00:00, lamentablemente la recepción no está abierta a esa hora pero al día siguiente inmediatamente le dimos la opción de cambiar de apartamento (opción que usted acepto). Anteriormente no recibimos ninguna queja durante su estancia en Haciendas, si no hubieramos resuelto ese inconveniente en el momento. Lamentamos mucho de que su estancia no haya sido como esperában. Saludos

Dear Donique,We cannot thank you enough for your kind words about our staff - Your review means a lot to us and makes us see that we are on the right track! We are so glad to hear that you enjoyed your stay.Thank you for choosing our complex, and for taking the time to write a review.

Thank you for highlighting the cleanliness and comfort of our facility. We take the cleanliness and upkeep of our space very seriously to ensure our guests feel comfortable and safe.We feel really happy that you had a lovely stay. See you again next time!

Good morning,I apologize that your stay was not as you expected. We have reviewed your complaint point by point and we will respond to each one of them.The reception is located in the main building (haciendas II) and this is something common for the clients of both complexes, all, absolutely all the clients who stay in our complexes go through here to check in or for requests or complaints.One day before your arrival, the reception team sends all the information you need about the complex by Whatsapp message and via Expedia Inbox, this information includes a map of the complex, reception hours, reception and emergency telephone number , Wi-Fi passwords and check-in and check-out times. In the case of having had any extra request or having communicated your situation, we would have acted immediately to be able to help you as established in our protocol.Regarding the fact that no one accompanied him to the apartment or helped him with his luggage, unfortunately we do not have that service and he did not ask the receptionist anything about it or through official communication channels.We also read that he had problems with the Wi-Fi, we have reviewed both the WhatsApp and Expedia's internal inbox and we have not heard from him of any complaint of any kind, neither about accommodation, nor about services, nor about maintenance, nor even about the presence of insects in the apartment. At Haciendas our main rule is that our clients have the best experience and are comfortable and happy, and as we told you before, if we had been informed of such an eventuality, we would have sent one of the guys from the maintenance team to help you. but unfortunately at no time were we aware of these problems that are detailed in this review.Once again, we apologize if it has not been the experience you expected, but we believe that all this would have been avoided with good communication with the reception department, which gave you all the information you needed, but you were never informed of the situations. that you lived.Team Reception Haciendas

Thank you foryur positive feedback.Looking forward to see you again in our complexKing Regards,

Bedankt dat je bij ons bent gebleven.We zijn blij dat je genoten hebt van je recente vakantie bij Haciendas.We stellen uw feedback Peter zeer op prijs!Met vriendelijke groet

Thank you for choosing our complex, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. We look forward to welcoming you back in the future. Many thanks

Dear Dena,Thank you very much for your comments. Your feedback is very important to us.We look forward to welcoming you back to the hotel.Regards

Dear Matthew,Thank you very much for your comments. Your feedback is very important to us.We look forward to welcoming you back to the hotel.Regards

Dear Louise,Thank your for your feedback.Your opinion is very important to us.Regards

Dear LYNN,Thank you very much for your comments. Your feedback is very important to us.We look forward to welcoming you back to the hotel.RegardsLoraixa - Haciendas Reception

Dear Halldor, Thank you very much for your comments. Your feedback is very important to us.We look forward to welcoming you back to the hotel.RegardsJohanna - Haciendas Reception

Thanks for staying with us.We are pleased you enjoyed your recent holiday at Haciendas.We really appreciate your feedback.

Dear guest,We have received your message. We are very sorry that you had any inconvenience during your stay, we will take your experience into account to improve our service.Have a nice day.Sincerely,

Thanks for staying with us.We are pleased you enjoyed your recent holiday at Haciendas.We really appreciate your feedback.

Thanks for staying with us.We are pleased you enjoyed your recent holiday at Haciendas.We really appreciate your feedback June!

Dear guestThank you so much for taking your time in writing this feedback.We appreciate.

Dear Paul,Thank you very much for your comments. Your feedback is very important to us.

Grazie per aver scelto Haciendas e aver dedicato del tempo per scrivere una recensione.Siamo molto felici di sapere che ti è piaciuto il tuo soggiorno. Non vediamo l'ora di darvi il benvenuto di nuovo in futuro.Grazie mólte

Thank you for your review. We hope you had a lovely stay. See you again next time!

Dear Margarita,Thanks you for your comment, we hope to see you again soon at our apartments.Kind regards, Haciendas Reception.

Dear Gillian, Thank you very much for your comments. Your feedback is very important to us. We look forward to welcoming you back to the hotel. Regards Johanna - Haciendas Reception

Thanks for your comment. We hope to see you soon by our hotel. Kind regards, Haciendas

Dear Svava Aldis, Thanks you for your comment, we hope to see you again soon at our apartments. Kind regards, Johanna- Haciendas Reception.