Hei,Kiitoksia palautteestanne.Harmi kuulla, että käytävän ohi kulkeneet herättivät sinut muutamina öinä. Vaikka rakennuksemme akustiikka yleensä varmistaa rauhalliset yöt kaikille vieraillemme, pahoittelemme, että tällä kertaa kokemuksesi ei ollut täydellinen.Olemme iloisia kuullessamme, että yösi olivat pääosin rauhallisia ja että siisteys oli 100% mieleesi – siitä meillä on hyvä maine!Toivottavasti nähdään toistekin,Hollywood Mirage Tenerife

Thank you, Pekka, for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future trip. Best wishes,Hollywood Mirage Tenerife

Hello Kai, Your positive review really made our day. We appreciate it!We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope to see you again on your next visit.Take care,Hollywood Mirage Tenerife

Heippa Erja,Kiitos paljon arvostelustasi.Olemme iloisia kuullessamme, että huoneen varustelu täytti odotuksesi ja sait nauttia vierailustasi meillä. Jos huomasit jotain, mikä olisi voinut olla paremmin, haluamme kuulla siitä, jotta voimme jatkuvasti parantaa palveluitamme ja varmistaa, että jokainen vierailu meillä on mahdollisimman miellyttävä.Toivottavasti tulet taas pian uudestaan vieraaksemme. Ystävällisin terveisin,Hollywood Mirage Tenerife

MoikkelisKiitoksia huimasta arvostelusta.Oli ilo saada teidät asiakkaaksemme hotelliimme, ja toivottavasti nautit muutenkin matkastanne täysin rinnoin!Toivottavasti nähdään toistekin. Terveisin,Hollywood Mirage Tenerife

Hei Jenna! Kiitos palautteestasi ja mukava kuulla,että ilmainen bussikuljetus rantaan toimi hyvin.Olemme pahoillamme kuullessamme siivouksen ja torakoiden aiheuttamista ongelmista. Ymmärrämme, että tämä ei ole miellyttävää, ja teemme parhaamme pitääksemme hotellin puhtaana ja torakoista vapaana. Teneriffan ilmasto ja kosteus saattavat valitettavasti aiheuttaa torakoiden esiintymistä, mutta pyrimme jatkuvasti parantamaan tilannetta.Allasalueiden vesilelujen käyttörajoitukset on asetettu, jotta kaikenikäiset vieraat voivat nauttia altaista. Otamme kuitenkin palautteesi huomioon ja arvioimme sääntöjämme tulevaisuudessa. Toivottavasti lapset pystyivät silti nauttimaan uimisesta ja altaista lomansa aikana.Toivomme, että huolimatta mainitsemistasi ongelmista, viihdyitte hotellissamme ja tulette uudelleen vierailulle. Mukavaa päivänjatkoa!Hollywood Mirage Tenerife

Hei TuulaKiitoksia mukavasta arviosta.Nasta juttu, että hotellimme sijainti oli passeli ja vierailusi oli onnistunut kokemus.Mukava kuulla, että arvostit suomenkielistä palvelua vastaanotossamme!Huoneistojen lämpötilaa voi säätää itse, mutta jos tarvitset lisäapua, vastaanotto on aina valmis auttamaan. Merinäköala on saatavilla vain parvekkeelta, mutta toivomme, että nautit silti upeasta näkymästä. Parvekkeen koko on tosiaan rajallinen, mutta toivottavasti se ei haitannut liikaa. Todella mukavaa, että laadukas aamiaisemme maistui teille hyvin.Toivottavasti tule toistekin vieraaksemme. Ystävällisin terkuin,Hollywood Mirage Tenerife

Dear guest, Thank you for taking the time to leave a comment on this platform. We are certain it will be of great help to many future guest. We are looking forward to host you on your return. Don't hesitate on coming back. Kindly,

Dear guest, Thank you for your feed back and your photos, it is very important for us, Kind regards

Dear guest, Thank you for your feed back, it is very important for us, Kind regards,

Dear guest, Thank you for your feed back, it is most appreciated since it helps us to improve, Kind regards,

Thank you very much, We appreciate your feed back, Kind regards,

Dear guest, Thank you very much for your feed back, it is very important for us and it helps us to improve, Kind regards,

Dear guest, Thank you very much for your feed back, it is very important for us, Kind regards,

Thank you very much for your comments, they are very important for us, Kind regards,

Dear guest, Thank you very much for your feed back, your comments are very important for us, Kind regards

Dear guest, Thank you for your kind comments, they are very important for us. We are glad that you chose The Suites at the Mirage for your holidays, Kind regards,

Thank you very much for your feed back, it is very important for us since it helps us to improve. We are sorry that you experienced some negative issues, we are already working on them. Kind regards,

Thank you for your rating, we are looking to welcoming you again!

Thanks for your review. We’re happy to see you enjoyed your stay, and look forward to welcoming you again!

Hi Leon,We're glad you took some time to share your thoughts about your stay.We're really sorry to hear about the issues with the cockroaches and understand how unsettling that must have been. Our tropical climate in Tenerife does tend to encourage these critters, but please know we're relentless in our pest control efforts. It's disappointing to hear about the balcony door and safe as well. Rest assured, we're on it and always aim to resolve such concerns promptly to ensure our guests feel secure and comfortable. While we can't promise perfection, we're always striving to improve and make our guests' stays memorable for the right reasons.We hope you'll have the chance to stay with us again.All the best,Hollywood Mirage Tenerife

Hi there Chloe! It’s great to receive such positive feedback! Thanks for taking the time to share.We're thrilled to hear you loved the apartment and had a great time with our friendly staff. It's fantastic that the BBQ and show were highlights of your stay! We always strive to make our guests' stay enjoyable, and it sounds like we hit the mark for you.We all hope to see you again on your next visit.Take care,Hollywood Mirage Tenerife

Hello Gary, Your positive review really made our day We appreciate it!We're thrilled to hear you enjoyed the rooms and found the beds comfy and the air conditioning just right for those warm Tenerife nights. It's music to our ears that our staff made such a positive impression – they're the real stars of our hotel, always aiming to hit the high notes of hospitality. Your kind words are a sweet symphony to them, and we're doing a little happy dance knowing you're considering a return visit!We look forward to seeing you again.Kind regards,Hollywood Mirage Tenerife

Hello Eric,Thank you for sharing this lovely review.It's fantastic to hear that our hotel met your expectations in terms of room cleanliness and amenities; we take great pride in maintaining high standards. Cheers for noticing the good condition of our hotel too! Regarding the unexpected setup of the duplex, I'm truly sorry you found the stairs inconvenient and had to use the sofa bed instead. Our aim is always to meet our guests' requests, and it seems we missed the mark for you this time. We'll certainly look into how we can better communicate room configurations to prevent future surprises.We look forward to seeing you again in the future.Best regards,Hollywood Mirage Tenerife

Bonjour Ambre, Merci pour l'avis très sympa.On est ravis que tu aies trouvé un excellent rapport qualité-prix chez nous. C'est toujours un plaisir de savoir que la propreté de nos chambres et l'état général de l'hôtel ont contribué à rendre ton séjour agréable. On fait de notre mieux pour offrir une expérience mémorable et des vues à couper le souffle sur la baie de Los Cristianos. Merci de souligner ces aspects qui nous tiennent à cœur !À très bientôt chez nous ! Hollywood Mirage Tenerife

Hello, Elaine! A million thanks for your review. We do appreciate you took the time.It's great to hear that some aspects of your stay met your expectations, and we appreciate you bringing them to light. When it comes to the areas where we seemed to have fallen short, we want to extend our apologies. The issue of flaking paint and cleanliness on the stairs is certainly not up to our usual standards, and while our team works diligently to maintain our classic architecture, it seems we missed the mark during your stay. Regarding the broken tiles, this is something we are addressing as part of our ongoing commitment to provide a comfortable and welcoming environment for all our guests. We're also continuously working on enhancing our room amenities to ensure a pleasant experience for everyone.We hope to see you again for an even better experience. Cheers,Hollywood Mirage Tenerife

Hi there Metodija, Thanks for sharing your amazing feedback with us. We appreciate it!We are thrilled to hear that we exceeded your expectations and that you had a lovely stay with us. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it is always rewarding to receive such positive feedback.We'll be eagerly awaiting your return.Take care and see you soon,Hollywood Mirage Tenerife

Hi there!Thanks for leaving us a review.It's great to hear you enjoyed the room and found our pool areas and bars to your liking. We're glad the bustling meal times caught your eye, even if you didn't get a chance to try our international and local dishes this time around - they're quite a hit! We also love that you found the nearby bars and restaurants delightful and made use of the convenient shuttle bus. Next time you're here, maybe you'll dive into our dining scene too!We hope you'll visit us again soon!Hollywood Mirage Tenerife

Kære Anni.Vi takker dig mange gange for anmeldesen af dit ophold.Vi er glade for at du bookede dit ophold hos netop os. Vi beklager at vi over en bred vifte ikke levede op til dine forventninger og har delt kritikken med personalet for at rette op på alle områder.Vi håber i nød jeres ophold i Arona, og det vil altid være os en glæde at få lov at byde jer velkommen tilbage på hotellet.Hollywood Mirage Tenerife

¡Hola Mario! Gracias por compartir tu experiencia positiva. ¡Nos alegra que lo hayas disfrutado!Te esperamos con ilusión en tu próxima visita. ¡Hasta pronto!Hollywood Mirage Tenerife

Hello Sheila, Thank you for your review.It's fantastic to hear you enjoyed the great resort, the apartment, and our pool's lovely temperature. Our team always strives to provide the best entertainment, and we're glad you noticed their efforts, even if it felt a bit different with the outdoor setting. We're continually working on enhancing the atmosphere and appreciate your feedback as it helps us improve.We all hope to see you again on your next visit.Take care,Hollywood Mirage Tenerife

Hi Kelly,Your glowing review just brightened our day Thank you!We're thrilled to hear that you found your James Dean studio apartment well equipped, clean, and comfortable. It's great that the hotel's peaceful setting contributed to a chilled out holiday for you, and yet, the lively bars with entertainment were just a walk away down the hill. We do our best to provide a serene atmosphere while keeping the fun close by!We're really glad you'd recommend us and are considering a return; nothing makes us happier than guests looking forward to another stay!It would be great to welcome you back.All the best,Hollywood Mirage Tenerife

Hi there Rebecca! Thanks for your kind words.We're thrilled to hear you enjoyed the friendly atmosphere and felt safe during your stay. It's great that our free bus service to the beach added to your positive experience. We always aim to provide a welcoming environment for both couples and families, so it's wonderful to know we hit the mark with you.We all hope to see you again on your next visit.Take care,Hollywood Mirage Tenerife

Hi there Jane! Your kind words are music to our ears Thanks for the review.We're thrilled to hear that you found our staff friendly and the food to your liking - we think our Bistro Restaurant's international and local dishes are pretty excellent too! It's also great to know you appreciated the cleanliness of our rooms. Our housekeeping team works hard to ensure everything is spotless for our guests.We'd love to welcome you back for another great stay!Cheers,Hollywood Mirage Tenerife

Hej Marcus,tack för att du har valt att lämna ett omdöme!Det är roligt att höra att rummet passade bra för dig och att du uppskattade våra stora gemensamma ytor. Tack för att du dessutom nämner vår fina personal som alltid gör sitt bästa för att våra gäster ska trivas hos oss. Vad gäller städningen så strävar vi alltid efter att hålla en hög standard och tar med oss din feedback för framtiden.Vi ser fram emot att välkomna dig tillbaka för en förhoppningsvis soligare vistelse nästa gång. Ha det så bra!Hollywood Mirage Tenerife

Hi there!Thanks for leaving us a review.It's fantastic to hear that our team made a good impression – they really are stars! But it sounds like our bed didn't quite hit the mark for comfort. We aim for every aspect of your stay to be enjoyable, and it seems we've got some work to do on the bed front.Come back soon!Take care,Hollywood Mirage Tenerife